SUMMARY:

• A proven leader and subject matter expert for IT Infrastructure, Messaging & Unified Communications /Collaboration, Identity and Access systems. Demonstrated success in managing Architecture & Design, Systems Engineering and End - User Support & Services. Known for effective Business problem-solving, executing and managing strategic vision & roadmap, supporting overall business objectives; leading the effort towards achieving operational and customer experience excellence, Services portfolio and team professional growth/development. Drive transformation initiatives, modernization of Digital Workplace.
• Improve User Experience Initiative: Drive Global Roadmap - Consideration of cloud-based collaboration infrastructures and how they will integrate or replace the current on-premise environments and ultimately drive efficiency and improve end-user experience in the environment.
• Transformation Leadership Team: Service Lifecycle approach - Assisted in Developing, implemented and executed ITIL architecture extension of Plan-Build-Run methodology and framework.
• Architectural Strategies: Led and built consensus among infrastructure teams, in the design and development of infrastructure building blocks for simplicity, availability, performance, integrity, stability and scalability of global enterprise systems. Analyzed the risks, benefits and opportunities.
• Hybrid Cloud & Federation: Architected, designed, and led team to implement and execute deployment of the Office 365; Hybrid Exchange via on premise and cloud solution, using ADFS and Directory Sync, Federated Lync for Time Warner Divisions & various vendors
• Unified Communications & Collaboration Platforms (UCC): Striving to provide the business with a seamless UCC environment; available anywhere, anytime. Delivered successful business outcomes; identified opportunities where collaboration technologies can improve business process, architected systems and solutions which maximize utilization, end-user satisfaction and ROI.
• Architect, designed, configured and tested; led team to implement and migrate to Lync 2013 on premise using shared address space of Confidential .com with O365 cloud Skype for Business, mobile capabilities, integration w/ Polycom & BlueJeans video conferencing, desktop solutions and web conferencing. Conference/ meeting rooms w/Avaya. workspaces; Teams
• Explored and tested devices, infrastructure, and tools that support and extend the Skype for Business experience (in the office, on the go or in the meeting room).
• Led the development and launch of the global Unified Communications and Collaboration (UCC) strategy from concept to delivery with a focus on new technologies; easy to use, increase efficiency, improve productivity and universal capabilities.
• Designed and planned Enterprise Search Architecture - Indexing, across geo locations
• Enterprise Messaging: Microsoft Exchange 2013 - 2016 & Exchange Online; Office 365
• Drive technical and architecture planning to decrease client email access recovery time to less than 15 secs from 30 min - Architected, designed and lead team to upgrade, implement and deploy “Always on” using DAG architecture - MS Exchange on premise across locations.
• Planned, architected, migrated and implemented Microsoft Exchange all versions from Exchanged 5.5 - Exchange 2003 - Exchange 2007 - Exchange 2010 - Exchange 2013 - Exchange online Hybrid, Office 365… AutoDiscover; name space, F5 load balance
• Exchange 2016 migration path for prior versions - preferred site resilient architecture
• Identity and Access Management: Directed the continuous and secure operation, administration, maintenance and development of improved service delivery; SSO, Salesforce IAM integration, Self-Service Credential Management; Partnered with Security, HR and Service Desk - Access Governance.
• Responsible for defining and managing the overall vision and strategy IAM Program.
• Ease of use & reduced vulnerabilities and mitigation of IAM risks
• Directed staff in user and system account provisioning/de-provisioning, ID life cycle management, Privileged Accounts Management, Role and access management policies
• ITIL: IT Service Management (ITSM); Assisted and contributed to the development and execution of Incident Management, Change Control Management and Problem Reporting Management strategies framework. Partnered with cross functional teams for continuous improvement.
• Facilitate Service Delivery Excellence: Managed client on-boarding and implementation projects, presented new products and service lines to the Service Desk, consumer-focused experience
• Resolved escalated and complex problems, analyzed data to advise or recommend solutions
• Implemented 7/24/365 support structure including automated system outage notification
• Assisted in development of HEAT ticketing system, efficient Problem Management, Escalation protocols and user-communication procedures. Root cause analysis & framework
• Assisted in the creation of Change and Incident Management documentation, monitoring and recovery steps, capturing incident follow-ups and completing formal post implementation reviews.
• Led initiatives in Virtualization, three Data Center moves, Server virtualization and consolidation, Exchange Server migrations, various Application upgrades, systems monitoring, transformative Directory Services solutions, reducing business risk and increasing efficiencies.
• Staff Development: Mentored and coached employees resulting in a 14% increase in productivity.
• Measuring effectiveness, efficiency etc.; Succession planning

INFORMATION TECHNOLOGY - SERVICES PORTFOLIO:

Enterprise Mobility: Active Sync, Android, IOS, Good, Blackberry, MDM MobileIron, AirWatch

Software\Protocols: SMTP, MAPI, HTTP, TLS, LDAP, SAML, WS-Fed, OAuth, SSO, Kerberos/NTLM

Platforms: Win Server 2008 >2012 R2, Windows 10 <7, VMWare - ESXi, VDI (View) vCenter, SRM

Applications & Services: Office 365 + Hybrid, One Drive for Business, Lync 2013 on premise, Skype for Business online, IIS, Sharepoint 2013 on premise, Sharepoint Online, Exchange Online Hybrid 2016, Exchange 2010/2013, 2016 on premise, Axway Mailgate (SMTP email (SPAM) gateway - relay, mail hygiene, email policy management - DMARC, DKIM and SPF), SSL/TLS secure email, Google mail Hygiene (Postini), email archive/eDiscovery, Journaling, retention policies. Active Directory 2008 >2012 R2, 2016(Forests, Domains, migrations, Group Policy), AD DNS, AD Certificate Services, AADC, ADFS, Okta, AD RMS (Rights Management). Microsoft; Office 2016, Project, Visio, SQL 2012. System Center (SCCM, SCOM), WSUS. Data Audit and Protection, Access Governance. Backup Technologies, Configuration Management (CM), Authentication & Authorization Services- Identity & Access Management (IAM) tools - Tivoli, SiteMinder, RSA etc., Quest AD/Exchange migration, Azure AD, Google Drive, Clustering, IIS, SDLC, PowerShell, SaaS, PaaS, IaaS, SOX/PCI, Lumension(patching)

Networking: LAN/WAN - TCP/IP, DHCP, SAML Tracer, Packet sniffing, load balancing, SAN, NAS, SIP

PROFESSIONAL EXPERIENCE:

IT Infrastructure & Active Directory Architect | IAM | Messaging Consultant

Confidential, New York\California

Responsibilities:

• Technology Education and Seminars - Exchange 2016, Office 365 migrations updates, Windows & Active Directory 2016, Identity & Access Management in the Cloud, Azure migration planning, Sharepoint
• Attending networking events, Participating in Industry Discussions, Researching Industry Leaders & Tracking Industry Trends
• Enterprise Architecture - TOGAF
• Social Media Strategist - Responsible for content strategy, planning, proper innovative execution.

Confidential, New York, NY

Technical Director, IT - Enterprise Systems Engineering

Responsibilities:

• Worked across, and in partnership with, Application Development, Service Delivery and Infrastructure engineers to identify, research, discuss, design, and implement key enterprise and project-specific architecture standards for the Confidential ’s use of Microsoft technology.
• Led key Microsoft-based architectural design projects such as MS Exchange and Office 365.
• A key element of our success was to build and maintain effective stakeholder, peer/partner relationships and Microsoft\Microsoft’s partner network enabling us to drive results and efficiencies.
• Worked with functional and technical teams across Business Units, engaging and providing thought leadership and mentorship around associated architecture, peripheral tech capabilities, &roadmaps.
• Hands-on design and implementation of Office 365, SharePoint online and on-premise, Office/Office WebApps solutions, Exchange, Skype for Business, Active Directory/ADFS 3.0, Azure Active Directory, Enterprise Mobility Suite (EMS) and more
• Designed, Planned and implemented various Microsoft based initiatives including security, governance and compliance solutions in Azure and Office 365 such as Enterprise Search (across Cloud & on-premise) and Social Collaboration; Skype for Business and Sharepoint.
• Conducted new product evaluations and POCs, reporting results as technical expert & advisor to drive innovation and continuous improvement.
• Produced architectural, topology & strategic designs for Office 365, Directory Services, Collaboration solutions & Digital Workplace initiatives, aligning the business needs with IT service delivery.

Confidential

Manager, IT Infrastructure

Responsibilities:

• Managed Windows Systems & Infrastructure (includes Enterprise Messaging environment), Software Packaging & Deployment to client desktops, VMWare Infrastructure and VDI (Desktop virtualization environment) / Bi-coastal Engineering, Production Support & Offshore Teams. Responsible for lifecycle and stewardship of these areas.
• Change Control, Problem Reporting & Contingency planning committee member
• Security, Compliance, PCI & SOX audits for Active Directory & Confidential store environments
• Prepare project blueprints/ templates & artifacts for Active Directory, Messaging and VM and VDI
• Active Directory - Architecture /Design and maintenance. PowerShell automation
• Microsoft Exchange and Messaging Environment: Design, configure and support
• Designed Microsoft Exchange architecture (Hub transports, CAS, Mailbox, DAG etc.)
• Email Archive (Microsoft & Zantaz), eDiscovery, Journaling, Mailbox Migrations, OWA.
• Email Spam gateway (Mailgate & Postini (Google)), configuration, implementation etc.
• MDM - MobileIron, Blackberry