Systems Analyst Resume Profile

PROFESSIONAL SUMMARY:

Diverse and skilled professional with experience across several industries including Healthcare, Information Systems, and Accounting. Proficient in implementing test plans, developing test cases, gathering requirements, and supporting production systems. Comfortable interacting with all facets of the organization and external shareholders. Adept at multitasking to achieve individual and team goals.

KNOWLEDGE SKILL AREAS:

Problem Analysis Resolution	Test Plans, Cases, Processes
Requirements Gathering	Systems Analysis
Project Planning	Client Customer Communications

PROFESSIONAL EXPERIENCE:

Confidential

Business Systems Sr Analyst

Provide technical support for NextGen EHR/EPM/ICS application for 150 providers.
Participate in system upgrades, implementations and enhancements.
Test system modifications in preparation for implementation.
Identify, analyze, and document problems with program function, output, online screen, or content.
Act as a liaison between client personnel, system vendors and other IT departments to track and resolve client escalations for NextGen Application and Hosting.
Provide onsite technical support to Clinical Staff and Physicians during application implementations, configurations and upgrades.
Develop performance metrics or standards related to information technology for 10 client locations.
Define and document process procedures, and application solutions for Knowledgebase to support future business needs.
Perform impact analysis, system assessments, due to system changes, application upgrades and conduct post production maintenance.
Train end users on new technology and application enhancements.

Confidential

Systems Analyst

Act as team Delivery Lead for various project initiatives.
Gather and provide input for systems/project requirements, testing efforts, and production-readiness.
Develop and execute testing plans that address user acceptance, system impacts, regression testing, and negative testing.
Defining project parameters, including interviewing clients to assess goals and objectives, and developing project deliverables.
Configure recreations of production environments to allow testing of system performance.
Design test plans, scenarios, scripts, or procedures.
Participate in system design reviews to provide input on functional requirements, test plan schedules, or potential problems.
Coordinate activities of cross functional departments and organizational members to meet project goals.
Construct Business Use Cases and document Current/Future state processes.
Resolve customer inquiries involving Critical/Routine Impacts.
Prepare Technical Customer Service Requests, and Small Enhancement Requests.
Support production systems ensuring integrity of data, quality of services and service level agreements are met.

Confidential

Product Support Specialist Ultra Tax CS

Deliver solutions to issues involving installation and use of Thomson Reuters Accounting and Tax software.

Assist practicing accountants and/or professional tax preparers' with complex questions and problems.
Provide superior customer service by researching complex tax calculations, theory and law.
Communicate accurate and timely solutions over the phone or via email, in effect streamlining

preparation of tax returns.

Accurately document all support activity in the tracking system.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship