PROFESSIONAL SUMMARY:

I’m a driven professional offering a progressive career history in Information Technology. I’m multi - certified MCSE/ MCSA systems administrator with strong experience managing server infrastructures and data-center operations. Proven ability to create and deliver solutions tied to business growth, organizational development and network systems optimization. I’m a skilled problem identifier and troubleshooter, comfortable managing systems and projects in a range of IT environments. Provide 24-hour network support, as needed.

EXPERTISE AREA:

• Network Administration & Repair
• IT Infrastructure & Performance Tuning
• Mixed-Platform Environments
• Disaster Recovery Planning
• Systems Security, Backup & Recovery
• Avaya Telecommunications
• Business Data & Systems Analysis
• System Upgrades & Optimization
• HP-UX Troubleshooting
• Technical Support
• Virus Detection, Removal & Prevention
• Windows Server 2012/2016

TECHNICAL SUMMARY:

Hardware: HP and Dell Servers, Cisco & Juniper Switches, Desktops, Laptops, Canon and Dell Printers, Projectors, Avaya VoIP Phones, Barracuda Spam Filter, Netmon Network Monitoring Device, Symbol scanners and Access Points, EMC SAN Storage, Avaya VoIP/PBX phones systems and Cisco Wireless access points, Mac/iOS

Applications: Microsoft Windows Server 2008/2012, Microsoft Exchange, Microsoft SharePoint, Microsoft SQL, Microsoft Project, Microsoft Visio, Microsoft Office, Cherwell Help Desk, ABS Help Desk, Remedy Action Request System, Infoblox Grid Manager, Wireshark packet analysis, Cisco and Juniper VPN, Norton/McAfee Antivirus, Symantec Backup Exec, Symantec Ghost Solution Suite and Baan.

PROFESSIONAL EXPERIENCE:

Confidential, Des Plaines, IL

Network Engineer - I.T. Technical Infrastructure

Responsibilities:

• I have 20+ years of hands on experience in leading Microsoft server architecture, deployment and management of HP and Dell servers, Cisco routers and switches and Avaya VoIP phone systems.
• Maintained the network infrastructure and Avaya phone system for corporate, plus seven branch locations, including 700 PCs, 100 servers and 700 VoIP telephones.
• Implemented, configured and maintained 20 Cisco port network switches and four Cisco 6509 Core Switches/Routers with VLAN routing.
• Configured and managed Microsoft Windows 2008 and 2012 servers, Microsoft Hyper-Vservers, Microsoft SharePoint Server 2010, Microsoft SQL server, Microsoft Exchange server and Microsoft Active Directory server.
• Installation and maintenance of HP and Dell server hardware components, e.g. disc array controllers, memory, fiber connections, network interfaces and other associated parts.
• Managed Juniper switches and VPN router.
• Netmon 6.2 network monitoring software for identifying and resolving IT Infrastructure and network issues.
• Experienced Avaya telecom analyst committed to maintaining cutting edge technical skills and up-to-date industry knowledge. I was responsible for being the primary Avaya administrator for multiple locations located in the Chicago Area and several branch locations across the United States.
• Network Protocols: LAN/WAN, TCP/IP, VoIP, DMZ, DNS, DSL, VLAN, SIP, SNMP, SAN, UDP, HTTP, FTP, ARP, DHCP, RIP, SMB, POP, NTP, SSL, TLS and WINS
• Data Center maintenance: replace server hot-sway components when they fail. Upgrade memory and disk drive capacity by installing new or additional drives. Check for any error lights on servers and fix. Performed installation, termination, testing and labeling of cross connects; including CAT6 and Fiber connections from Cisco core switch to sever racks and routers.
• Microsoft Windows Active Directory design and architecture (forests, domains, trusts).
• Microsoft Windows Group Policy (foundational concepts such as linking, filters, troubleshooting).
• Microsoft Windows Server (understand roles and features, services, troubleshooting).
• Microsoft Windows Security (understand role-based access control, principle of least privilege and server hardening)
• Microsoft Windows Active Directory troubleshooting (repetitive account lockouts, issues with apps connecting to Active Directory, permissions and delegation, replication troubles or performance issues).
• Assisted in planning, designing, upgrading and migrating user accounts from Microsoft Windows server 2003 Active Directory to a Microsoft Windows server 2008 Active Directory.
• Working knowledge of Microsoft Exchange 2007 day-to-day administrative tasks, including creating and managing users, public folders, group folders and distribution lists.
• Maintained eight network cabinet racks throughout the building including: patch panels, switches, UPS battery backup units and Avaya amps for paging. Install new UPS batteries when they lose their charge.
• Performed installations of network cabinets, fiber trays, ladder racks, server rack installs and server cable management.
• Experienced with uninterrupted power supply (UPS), HVAC, generators, fire/life safety systems, fire detection/suppression, local security and monitoring.
• Performed all aspects of call center management including Agents, Hunt Groups, Skills, Vectoring, VDNs and standard PBX engineering tasks including management of dial plan, UDP tables, AAR tables, ARS tables, trunk groups, signaling groups, DS1s, COR, COS, holiday tables, etc.
• Created and maintained the following, VoIP servers, ACD call routing, network regions, trunk group configuration, signaling protocols, ability to implement and troubleshoot dial plans, Vector programming, Hunt Groups, Trunk groups, VDNs, Gateways, CMS reporting, Aura session manager, SIP, pickup groups, call routing, Avaya one-X® Attendant, Avaya One-X Communicator, Avaya One-X IP Agent Modular Messaging, Communication manager, Session manager and VoIP systems.
• Managed Infoblox Grid Manager, Setup and manage Dashboards. Configured Infoblox DNS, DHCP, IPAM and NTP services.
• Participated in acquisition based system integrations and new hardware setup, configuration, software installation and troubleshooting.
• Migrated four Microsoft Exchange 2003 mail servers to Microsoft Exchange 2007 cluster server.
• Installed and configured Microsoft Remote Desktop Gateway Server at seven branch offices, to enable users to connect to remote computers on a corporate network from any external computer.
• Perform network server maintenance and system upgrades including service packs, hotfixes and patches on a quarterly schedule.
• Monitor Server event logs (Application, System, Directory Service, DNS Server, IIS, etc.) to identify and address performance and security issues.
• Ensured all desktop and laptop computers are installed and tested on Microsoft service packs and security updates through the use of Microsoft Software Update Services (SUS).
• Experienced with Remedy Action Request System software to access network trouble tickets.
• Installation, configuration, testing, implementation, hardening and trouble-shooting of Microsoft Windows server 2008, HP Rapid Deployment Pack on new and existing servers.
• Migrated data and applications for two companies from a Novell 4.2 network to a Microsoft Windows server 2003 network.
• Prepared technical reports and documentation for management.
• Advanced experience and expertise in planning, design, configuration, set-up, support, and maintenance of network and telecommunications systems, including documentation of network topologies.
• Completes work assignments and supports business-specific projects; supported the development of work plans to meet business priorities; coordinated resources to accomplish priorities and deadlines; solved complex problems and escalated high priority issues or risks as appropriate.
• Managed projects including analyzing requirements, planning and execution of plan, tracking progress, effectively communicating status and project expectations to the appropriate audience.
• Maintained print servers. Added new and replacement Canon printers and Zebra barcode printers as needed.
• Performed Network Analyses and Optimization. Provided 24-hour network support for software and hardware
• Installed and implemented Blackberry Enterprise Server Manager for all upper management and sales.
• Relocated two branch office network infrastructure and Avaya phone systems from one location to a new facility.
• Duplicated Juno Lighting’s network at Sunguard’s Disaster Recovery facility.
• Converted all clients and servers from Trend Micro software to Norton Corporate Edition anti-virus software.
• Avaya telecom responsibilities included setup of users, troubleshoot user telephony issues, analyze technical problems, identify and prioritize resolutions based on business needs.
• Skilled in programming Avaya call vectoring, skill groups, hunt groups, call agents, call flow build and change requests.
• Experienced in call center management, including telephone protocols and deployment, switch technology, knowledge of Avaya AURA Hardware and software, including Communication Manager, Session Manager and Media Gateways.
• Install and support Avaya Call Management System Supervisor application that allows you to remotely administer most aspects of the CMS server, such as defining Dictionary entries, setting user permissions, and adjusting data storage intervals and capacities and run reports to view the activity in your call center.
• Installed and configured Avaya One-X Attendant Web server, to serve as a main switchboard operator.
• Deployed Avaya One-X Communicator and One-X IP Agent as a corporate service for work at home and hoteling employees. Leveraged soft phone applications for remote call center agent’s business continuity and disaster recovery plan.
• Strong understanding of troubleshooting TCP/IP networks as they relate to telecommunications, including understanding IP address schemas, DHCP, TFTP, SIP, VoIP, gateways, routing, VLANs and QOS utilizing tools such as Wireshark.
• Knowledge of Windows Server and Linux administration as it applies to supporting telecommunications systems.
• Routinely monitored voice equipment on system performance and applied patches as required.
• Performed disaster recovery planning and testing.
• Maintain Avaya phone system scheduled backups

Confidential, East. Dundee, IL

Network Consultant

Responsibilities:

• Migrated Novell servers and Applications to Microsoft Windows NT server 4.0 and Microsoft Windows server 2000.
• Troubleshoot network problems and administered Microsoft Windows NT server 4.0, Microsoft Windows server 2000 and Novell servers. Disaster Recovery of server operating systems for clients.
• Provided hardware service and upgrades of Compaq and Dell servers, Cisco routers and switches.
• Provide Microsoft Exchange 5.5 & 2000 deployment, migration and routine maintenance.
• Performed Unix system upgrades to Microsoft Windows NT server 4.0 and Microsoft Windows server 2000.
• Supported specialized server applications for clients in the Northwest Indiana and Chicago-land territory.

Confidential, Summit, IL

Network Administrator/Manager

Responsibilities:

• Managed and supported AS400, Microsoft Windows NT server 4.0 and Telxon radio frequency equipment for two different Chicago-area locations. Performed Network Analyses and Optimization.
• Security Officer for changing and maintaining System resources, system configuration, PTF’s, creating data reports through AS400 Query, system security, submitting and scheduling Jobs, device configuration, backup and restoring data, system performance and DFU Programs.
• Supported AS400 and Microsoft Windows NT server 4.0 applications for company projects across the U.S. and Canada. Provided 24-hour support on software and hardware.

Confidential, Mt. Prospect, IL

Network Administrator/Telecommunications Specialist

Responsibilities:

• Served as first level technical resource and support for all hardware, Novell 4.2 operating system, AS400 and IBM Rohm Telecommunications System.
• Security Officer for changing and maintaining system resources, system configuration, PTF’s, system security, submitting and scheduling jobs, device configuration, backup and restoring data, system performance.