SUMMARY:

• 8+ years of experience in design, implementation and configuration of Office 365, MS Exchange Server, Lync, Skype for Business, System Center, VMware ESX/ESXi, Windows Server, Active Directory, and Networking.
• Expert in Confidential Exchange technologies Exchange 2003, 2007, 2010, 2013, as well as Office 365 and Confidential Lync 2010 and 2013.
• Experience in testing implementation of Skype for Business 2015 for IM, Voice, Video, and collaboration services.
• Implemented and maintained an Active Directory Environment, supporting end users within a Production Environment.
• Migration experience from On Premise Office 2010 to cloud
• Expertise in Active Directory design & support (GPO s, AD Schema, OUs, LDAP, Sites, Replication).
• Working knowledge of Exchange online and Skype for Business Online and Confidential Lync 2010/2013.
• Expertise in creating Exception Group policies for Windows Server in AD.
• Implemented the following roles in a Confidential Exchange environment: Edge Transport, Mailbox, CAS Array, Hub Transport and Unified Messenger.
• Extensive experience in configuring and managing. Troubleshooting Physical, Virtual infrastructure in Cloud and On Premise on Windows server, Active Directory, Networking, Storage, VMware, Hyper - V, AWS Cloud, Confidential Azure (IAAS, PAAS, SAAS), MS Exchange, Office 365, PowerShell scripting, and Power Shell.
• Experience with Office 365 migrations and hybrid solutions.
• Experience in Migrating Group and Exception Policies from one domain to other domain in AD forest
• Well-versed in configuring, maintaining, and deploying Windows Servers (2000, 2003, 2008 and 2012, 2013, 2016).
• Knowledgeable of Office 365 deployment models and best practices.
• Experience with Office 365 migrations and hybrid solutions.
• Experience with windows clustering services and deploying CCR, SCR and LCR.
• Experience with the administration of mobile devices on multiple platforms.
• Proficient in Public Folder creation, replication, and rights assignments.
• Working in a team to implement, migrate, and deploy both MS infrastructure and MS Office 365.
• Proficient in PowerShell for scripting and process automation.
• Management of Confidential Clusters.
• Responsible for all components of Office 365 including One Drive, Skype for Business, Share Point, Delve, Yammer, and Exchange.
• Involved in leading full-scale migration to newer versions of Confidential messaging technologies.
• Proven experience implementing high availability solutions for Exchange and Lync.
• Proficient in message tracking and troubleshooting to resolve mail delivery issues.
• Supported Offline Address book, Calendaring, and free busy related issues.
• Proficient in Public Folder creation, replication, and rights assignments
• Working in a team to implement, migrate, and deploy both MS infrastructure and MS Office 365.
• Configuration of Air Watch MDM by VMware to all Active Sync Users.
• Advanced knowledge of Confidential Active Directory operations and Active Directory Federated Services (ADFS).
• Experience with using ECP or EAC (Exchange Admin Center) to administer Exchange Online.
• Experience monitoring message queue and performing Exchange backup and restore.
• Experience with using ECP or EAC (Exchange Admin Center) to administer Exchange Online.
• Skilled at the installation and configuration of hardware and software components of networking environments including Cisco routers and switches, firewalls and VPNs.
• Working knowledge of Confidential Exchange Server 2010/2003, Outlook, Outlook Web Access (OWA) /Web Mail, email queue and Exchange Push Mail for mobile devices.
• Vast experience troubleshooting and resolving both client and server side issues.
• Successfully deployed and transitioned Lync deployments to newer versions.
• Experience in Design and Implementation of VMware vSphere 5.0 and 5.1 and Hyper-V 2.0 and 3.0 Virtualization Environments.
• Experience with virtualization tools such as VMware/Hyper-V Manager & Citrix XenApp.
• Experience in handling the streaming of applications on the Citrix infrastructure.
• Excellent hands on Managing forest, multi-tree, Active Directory Domain Infrastructure and Naming Services and AD Forest consolidation
• End to end Automation using PowerShell for User Account/ Mailboxes/ Distribution Group/ Security Group provisioning and management.
• Worked with business units to in corporate Office 365 and cloud-based solutions into business operations.
• Experience building workflow application for the Lotus Notes Client and the browser to aid organizations.
• Successfully deployed and transitioned Lync deployments to newer versions.
• Maintained a high level of server and network security to protect corporate resources from unauthorized access by implementing Group Policy’s (GPOs).
• Experience in Implementation of Group policy, Patching, Security updates and Confidential Security hardening for Windows servers.

TECHNICAL SKILLS:

Servers: Windows Server 2003, 2008/R2, 2012/R2

Messaging Environment: Lync 2010/2013, Exchange 5.5, 2000, 2003, 2007, 2010, 2013 Hybrid and Office 365

System management tools: vCenter, SCCM, SCOM and DPM

Operating Systems: Windows NT, 2000, 2003, Windows XP, 7, 8.1, 10

Virtualization tools: VMWare, Hyper: V

Cloud: AWS, Confidential Azure, Office 365

PROFESSIONAL EXPERIENCE:

Confidential, Groton, CT

Office 365 Administrator/MS Exchange Server Admin

Responsibilities:

• Successfully migrated 1800 user mailboxes from Exchange 2010 to Office 365 to create a hybrid deployment for the business.
• Provided System Administration via (Log Me In) for Exchange, SharePoint, OneDrive for Business, Skype for Business, Yammer and all related technologies.
• Developed transition plans and managed migration projects across a variety of scenarios including on premise, Hybrid and hosted Exchange, and application upgrades. Including Active Directory Federated Services with Windows Server.
• Windows Patch Management through Software Update Services.
• Managing Windows Servers, Active Directory, Group Policy Objects, and OS Patch Management toolsets.
• Led Skype for Business 2015 design, administration of the service globally. Completed Exchange Online Hybrid deployment using Exchange 2010 servers.
• Email from IBM Lotus Notes to Office 365, use the Confidential Online Notes.
• Inspector (MONTI) application to evaluate how much data needs to be migrated from a customer's Lotus Notes environment to Office 365.
• Perform operational troubleshooting by using OMS Search on top of Office 365 activity data of your organization.
• Implemented pilot group for Exchange Online.
• Assigned and revoked licenses to user accounts for services within Office 365.
• Responsible for all components of Office 365 including one drive, Skype for business, yammer and SharePoint.
• Created OneDrive for Business deployment for all users and teams. Migrated data from local network drives.
• Provided System Administration via (Log Me In) for Exchange, SharePoint, OneDrive for Business, Skype for Business, Yammer and all related technologies.
• Enabled test users to Skype for business online, and tested their functionality.
• Enabled all users for licenses for Skype for Business and enabled polices and conferencing.
• Migrated Blackberry, Android devices using Intune.
• Utilize PowerShell for administration tasks and process automation. Design and implement Azure AD, Azure AD Connector, AD FS, OCS to Lync 2010, SCCM and Exchange 2007 to be migrated and in coexistence including Multi-Forest ActiveDirectory and Exchange migrations, Migration of Exchange servers, Migration to Office 365.
• Utilized Sync for mobile device connectivity for users both on premise and in Office 365 environment.
• Performed PowerShell Scripts to automate processes and tasks.
• Troubleshot client connectivity using remote connectivity analyzer, Trace route, and message tracing to resolve issues.
• Managed on premise servers, public folders, and mailbox accounts, providing access, resolving connectivity issues, and server performance and utilization.
• Troubleshot Azure services synchronization with on premise AD and resynchronized using the Azure tools. Windows 7, Office 365 and Windows 10 deployment, troubleshooting, installation, ghosting and back-ups.
• Create user accounts, assign group rights, create distribution lists, maintain windows folder security, create group policies etc.
• Worked closely with the firewall and security team to open ports and set rules for functionality.
• Managing day to day operations related to ESXi/Vcenter.
• Helped configure, customize and migrate documents to SharePoint document libraries.
• Configured ADFS Server for single sign-on functionality.
• Support the deployment of Office 365, and performed support duties after migration.
• Have performed Email migration with staged, cut over and Hybrid approaches.
• Resolved Office 365 tasks with the use of PowerShell.
• Deployed Exchange Hybrid Server and Configured Hybrid Configuration.
• Knowledge in designing and implementing of Active Directory and Network Fundamentals Protocols such as TCP/IP, DNS and Group Policy.
• Supported Offline Address book, Calendaring and free busy related issues. Prepared on premise AD infrastructure for migration effort by using the IDFIX tool for directory cleanup.
• Configured tenant account for environment and registered domain.
• Installed on premise servers for single sign on and directory synchronization.
• Synchronize on premise AD with cloud services and set OUs for sync.
• Migrate user mailboxes to Office 365 in batches and run reports on batch progression.
• Troubleshoot free/busy information between Office 365 and on premise users.
• Created batches for user accounts and utilized PowerShell to move user mailboxes to Office 365, then monitored moves via migration reports. End-user support, problem identification, problem resolution, and consulting experience.
• Flexera Administered the Domain Name Server (DNS).
• On call for 24/7 support for global corporate setting including offshore vendors.

Confidential, Bloomington, IL

Exchange Engineer

Responsibilities:

• Administration, Troubleshooting and Monitoring of Confidential Exchange 2003, 2007 and 2010 mail servers, and Office Communication Server servers.
• Manage and administer Confidential Exchange/Skype for Business 2016 servers and AD infrastructure.
• Managed the deployment and migration of Lync 2010 to Lync 2013.
• Deployed DirSync services for directory synchronization with on premise Active Directory.
• Created migration batched for moves to Office 365.
• Scheduled moves and initiate via PowerShell scripts.
• SCCM 2012 R2 Remote IT staff web training and documentation on OS Imaging, SCEP management and software deployment.
• Subject matter expert: Active Directory, Group policies, DNS, DHCP, ADFS.
• Utilized Windows Azureto synchronize local password to domain for Office 365.
• Troubleshoot free/busy information between Office 365 and on premise users.
• Configured tenant account for environment and registered domain.
• Integration with Azure Backup.
• Expertise in projects using various methodologies such as Agile, SCRUM, Waterfall SDLC.
• Supported and troubleshoot user client emails in Confidential Outlook 2010 and 2013.
• Monitors critical applications during US business hours as defined within the prevailing Service Level Agreement by performing health monitoring and maintenance activities (Log rotate / Archive / Purge cache files) to ensure service availability, integrity, and quality are upheld.
• Installed on premise servers for single sign on and directory synchronization.
• Synchronize on premise AD with cloud services and set OUs for sync.
• Worked on daily tasks like management of mailboxes, distribution lists etc.
• Developed and deployed new 2012R2 Forest/Domain architecture for consolidation of activities and resources into a single security boundary. This environment is replacing the current production environment.
• Migrate user mailboxes to Office 365 in batches and run reports on batch progression.
• Architected and deployed the technology infrastructure within the environment, including Confidential Exchange Servers, and Windows Servers Performed mid-migration and post-migration support to the enterprise.
• As a member of the team, participated installing Exchange 2010 servers on VMWare, created & configured DAG, installed Mailbox, HUB, and CAS servers, CAS load balancing on Citrix NetScaler, upgraded BES server to version 5.x, Enterprise Vault for online archiving, Autonomy for Journaling, helping team members to build servers, troubleshooting migration related issues & resolving them.
• Performed various Office365 administrative roles in ECP and administering the various features like users, SFB, Password, Exchange, and Security management.
• Good exposure across all the SDLC phases, experience in working on waterfall and Agile projects
• Query Exchange environment using the Office 365 Command online tool.
• Performing Migrations from On-premise to the Cloud based Office 365 Environment and troubleshooting errors and problems encountered during migrations.
• Responsible production support of Active directory (AD), GPO, GPP, Domain users, Users and groups and given appropriate permissions, shares and privilege to access LAN and Domain environment.
• Providing Technical Support for Post Migration Issues/Issues faced by users in the Hybrid Environment.
• Execute Server health checks for proactive monitoring and maintenance of messaging infrastructure.
• Handling escalations and performing root cause analysis for problem resolution
• Managed and configured Confidential ’s Office 365 Azure directory so that it was properly synchronized with the on premise Active Directory environment.
• Experience working with customers to understand their existing setup and created proposals for moving current setup toAzureinfrastructure.
• Performed Configuring and ManagingAzureApp Services and DeployAzureWeb Apps.
• Created a Virtual Network on WindowsAzureto connect all the servers.
• Performed exchange backup and also do the restore for mailbox as per the request.
• Deploying and managing Enterprise Voice for Lync 2010/ Lync 2013/Skype for Business
• Migrated user mailboxes from Exchange 2010 to Office 365
• Utilized Exchange Calculator Sheet for Mailbox Sizing
• Implemented anti-spam on the HUB servers for protecting the environment from Spam attack.
• Setting up Exchange Server Archiving - archive items from Confidential Exchange user mailboxes, journal mailboxes, and public folders
• Manage recipient objects, including migrating recipients from previous versions of Exchange Server to Exchange Server 2010.
• Create user accounts, assign group rights, create distribution lists, maintain windows folder security, create group policies etc.
• Administered MS SQL 2008 deployed on Windows Server 2012 cluster in support of FIM, SCSM, BHold, ADFS3.0.
• Troubleshooting of the user’s issues after migration such as resetting calendar permissions.
• Troubleshot Lync related issues utilizing log files, Lync snooper, Wireshark and PowerShell
• Managed users in RSA Security Manager for Multi-Factor Authentication.
• Experience with supporting anti-spam filtering, logging and email tracking and transport rules.
• Planned and implemented transition from Exchange 2013 to Exchange Online of a few hundred users.
• Troubleshoot installation, network connectivity, certificate validation, DNS Record issues, and integration issues with Lync and Office 365 products.

Confidential, Washington, DC

Confidential Exchange/Office 365 Administrator

Responsibilities:

• Worked closely with the Office 365 migration team during large client migrations to assist and provide support
• Setup and maintained Confidential Office 365 (SharePoint Online, Exchange Online)
• Administration, Maintenance and Management of Mailboxes and Troubleshooting Exchange Components (Exchange Database, Outlook Web Access, Offline Address List, Mail Flow, Public Folders, Free/Busy Information
• Perform MS Exchange system administration activities involving install, update, configure and maintain servers
• Proven experience installing and administering Exchange Server 2003/2007/2010.
• Generate periodic reports on Mail flow
• Manage Storage Groups, Clustered Servers, and setup policies.
• Setting up SMTP Archiving and Daily Health Checks for all Exchange servers.
• Worked on upgrading, transitioning, and migrating Exchange to the latest version.
• Good understanding about backup applications like Tivoli and Net backup and the various methods about backing and restoring Exchange Database and configurations
• Migrated 4,000 e-mail accounts from Rackspace Hosting Services to Confidential Office 365 Exchange Online
• Used SCOM to monitor services within Exchange and Lync environments.
• Administrated in place Lync 2010 deployment.
• Troubleshoot issues with OWA, ActiveSync, and Outlook connectivity.
• Created new OUs, security groups, distribution groups.
• Handled administrative tasks within Active Directory.
• Involved in installing and configuring the IDM suite, connecting with LDAP directories and database, setting up and maintaining provisioning and reconciliation procedures with different trusted sources and target systems.
• Manages the authentication and authorization infrastructure in IDM.
• Responsible for account claim problems, Password problems or any IDM related issues for the user and remedies.
• Integration and configuration of PeopleSoft systems, Active Directory, and Exchange related applications.
• Build IDM Directories and Environments with optimal role definitions.
• Added additional from End server ti increase availability for Lync.
• Added, deleted, modified user/group permissions and access in Active Directory.

Confidential, Detroit, MI

System Engineer

Responsibilities:

• Systems Administrator responsible for centralized Administration / Maintenance of Linux servers.
• Worked alongside Directors, IT Managers, and Practice managers to engage new or existing clients to develop a strategic and best practice methodology.
• Engaged in DNS and firewall rules needed to extend external access. Configured Lync Edge and IIS ARR Proxy in DMZ for federation, remote access and publish simple URLs. Provision all external certificates and root certificates.
• Implementation of a Password Management tool, allowing self-service for resetting passwords and unlocks.
• Designed and Implemented network design using TCP/IP.
• Installed, maintained, and upgraded REDHAT Linux and Solaris Servers using kick start based network installation.
• Implemented employee information synchronization between Salesforce.com and Active Directory.
• Provide technical support for Confidential Premier Customers having troubleshooting issues which include: Console Performance, Hardware Drivers, Permissions, CAS server, PKI certificate issues, PXE boot, and queries
• Engineered Windows Server 2003 R2 AD upgrade to Windows Server 2008/2008 R2 AD in development environment, (tested RODC, clustering, AppLocker, and other 08 features). Piloted Exchange2007(CCR, SCR and transport rules in a dev) environment prior to transition in production.
• Using Saved Search feature, perform either broad, unified searches across multiple folders or targeted searches for specific content and report results aggregated for sorting, tagging, and export consistent with E-Discovery standards.
• Installation, configuring, administration and hardening of Apache webservers
• Upgrade the Network Security infrastructure with multi-vendor security appliances.
• Troubleshot Lync related issues utilizing log files, Lync snooper, Wireshark, and PowerShell.
• Performed an analysis of an existing Lotus Notes database, in order to map the relevant forms and fields to new SQL tables.
• Daily code deployments, analysis, and forensics in Production and Test environments for front end (IIS) and back end (SQL) systems.
• User account management and administration; Troubleshooting User's login & home directory related issues, reset password and unlock user accounts.
• Assist in performing system design, development and product verification testing on various control systems, software, hardware, and equipment.
• Troubleshooting WebLogic Application Server connection pools.
• Provide support for both physical and virtual environments.
• Performed inventory control of all new systems.

Confidential

Windows System administrator

Responsibilities:

• Remotely managing 4500 Servers with Windows Server 2008, 2012 operating systems
• Deployed MS-WSUS (Windows server updates service) server for enterprise wide windows updates
• Day to Day problem determination and troubleshooting of Windows 2008/2012 servers Issues
• Develop and automating the MSODS roles deployment using customized PowerShell Scripting.
• Managing disk space, drive expansion and user profile creation and user rights management
• Performing OS patching through MSNPatch and IPAK
• Diagnosing hardware failure, Performance issues and server down issues. Coordinating with Hands on feet support people whenever physical access is required
• Coordinating with Clients through mail, Chat and via phone while working on the issues and working on their request
• Creating and managing virtual machines and taking backup of VMs and also import and export of VMs as per the requirement.
• Working on Incident Management, Problem Management & Change Management
• Performing compatibility testing of MSODS cumulative updates, patches in environment.
• Deploying new release, hot fixes and Upgrades and updates On Various Clusters using deployment tools across all the servers hosted on multiple geographical data centers offering MSODS hosted on Cloud platform.