SUMMARY

• Highly skilled IT professional with 17 years of experience in system analysis, hardware, software and administrative application support for Higher Education and K - 12 schools.
• Experience in ERP systems, HRIS experience, Ellucian Banner 8,9, ODS and Infinite Campus.
• Provides user training and support with hardware/software and assistive technology.
• IT procurement implemented and integrated technology into the classroom.
• Supported infrastructure, including virtual systems, installation of additional systems, Linux systems, patching, maintenance, upgrades and support.
• Requirement specification gathering and documentation of business process analysis and improvement.
• Ten years of hands on experience with software implementation of various Ellucian Banner modules and third-party applications.
• Project Management experience.
• Responsible for planning and implementing new projects and upgrades in the Application Support Team.
• MDM experience using AirWatch, Intune and Azure for iPhone management.

TECHNICAL SKILLS

• IBM Cognos BI
• Oracle BI Discoverer
• PL/SQL
• Toad for Oracle
• PL/SQL Developer
• Microsoft Visio
• Microsoft Project
• Infinite Campus
• Ellucian Banner: HR
• General
• Student
• Finance
• Accounts Receivable
• Banner ODS
• Data Warehouse
• Google Apps
• Ghost OS Deployments
• SSCM
• Remote Desktop Tools
• WebEx
• GoToMeeting iPad
• IOS
• Mac OS X
• Active Directory management
• Office 365
• ImageNow Document Imaging
• ServiceNow Ticketing System
• Help Desk Support
• User Training
• SciQuest Procurement Software
• SharePoint
• Salesforce.

PROFESSIONAL EXPERIENCE

Confidential

IT Services/Consultant

Responsibilities:

• Works closely with clients to analyze IT system requirements, client’s information technology needs and their resources to plan IT projects and fulfill client’s expectations.
• Develops IT system specifications after evaluating customer’s nature of work and business volume.
• Solves clients’ IT issues, determines changes, recommends quality software, projects modifications of software, hardware and networking.
• Assists clients with IT solutions; prepares written reports on solutions offered.
• Recommends the purchasing of new IT systems, presented new IT features/software and reports project progress to the management.
• Provides Windows 7 and 10 software support and network support to local clients and business.
• Diagnoses and replaces desktop and laptop system hardware as well as POS hardware.
• Installs updates in VM environments.
• Setup and monitors system backups.
• Adds IMEI information to MDM solutions and adds client devices to MS Intune and Azure.
• Provides technical support for Low Vision and Blind users

Confidential

User Liaison

Responsibilities:

• Worked with the client to review business processes and make recommendations for improvements for users.
• Updated metadata and analyzed data requirements.
• Provide client liaison, client training and technical support for administrative applications, including Ellucian Banner, ODS and Cognos.
• Worked with ServiceNow to create work requests, updates, track progress and close tasks that have been assigned.
• Supported the following Banner modules: Human Resources, Finance, Student, Financial Aid, General, and Accounts Receivable.
• Provided Banner training for new employees, including general navigation and budget training.
• Provided system configuration and usage guidance to the administrative user community.
• Supported departmental staff and administration with the identification, evaluation, selection, support and maintenance of systems solutions.
• Provide systems analysis, problem solving support, ad-hoc reporting support and necessary programming support utilizing PL/SQL to provide efficient and effective use of administrative information systems in support of client's goals and objectives.
• Planned, designed and implemented integration of other data sources into the Ellucian Banner/Oracle database on a project by project basis.
• Monitored system upgrades, patches and releases to ensure system is updated.
• Created project plans to ensure updates are done successfully on time.
• Accessed vendor support sites to investigate and resolve technical support issues.

Confidential

Technology Specialist

Responsibilities:

• Led the school in strategic plan goals to install and integrate technology and assistive technology into the classroom.
• Created and modified training materials for new and existing staff and students.
• Managed users and computers through Active Directory.
• Worked with Banner payroll module in the HR Department to onboard new employees.
• Performed group and individual training on using IT equipment as well as utilizing the Employee Web Portal.
• Lead the implementation of the Student Information System, Infinite Campus.
• Supported HRIS Ellucian Banner including Payroll, HR and Finance Module from 2006 to 2015.
• Generated and uploaded reports for state compliance.
• Implemented Google Apps, cloud storage and Office 365 for select users to integrate into the classroom to improve efficiency.
• Supported LMS Moodle for classroom teachers.
• Planned and deployed Windows 7 and 10 for all PCs.
• Knowledge of Networking concepts such as folder shares, mapping drives, IP connectivity, Remote Desktop Connection and VPN.
• Maintained antivirus server and updated security protocols.
• Ensured patches were in place.
• Primarily worked to maintain server hardware, software through updates and routine maintenance.
• Troubleshot all IT related problems and performed complex repairs and upgrades on computer hardware, software and peripherals.
• Trained staff and students on many types of hardware, software and assistive program technology.
• Setup, configured and maintained iPhone and iPad for students and staff utilizing MDM AirWatch.
• Researched, planned and worked with vendors to purchase software and hardware to meet our school’s technology needs.

Confidential

Senior Computer Support Specialist

Responsibilities:

• Provided computer and network support, break/fix support and directed projects to ensure computer networks and client computers were functional.
• Served as liaison between system users and the technical help desk as well as trained and directed student workers.
• Provided team leadership to university work study and tech workers.
• Provided support to staff, faculty and lab computers with 800+ systems.
• Performed complex repairs and upgrades on computer hardware/software and peripherals.
• Provided LAN/WAN support, wireless access and computer security.
• Researched, planned and recommend software and system choices to meet our school’s technology needs.
• Wrote computer system and software procedures for staff and students.