SUMMARY

• I am an experienced, self - motivated and Tech Savvy IT professional, with proficient communication and collaboration skills and the abilities to lead and motivate self and teams to maximize productivity; searching for a challenging role wherein I can extrapolate from existing result-driven technical knowledge and experience and use it to diligently advance my ideal employer’s technological aspirations.

TECHNICAL SKILLS

• SQL config, management & support
• Office 365 deployment, migration & support
• Expert Level System and Network Troubleshooting
• Data Mining
• Network Troubleshooting
• Azure configuration management and support
• Windows XP/ Vista/7/10
• SharePoint, Exchange, Skype & OneDrive deployment, management & support
• ServiceNow usage configuration & support
• Remedy ticketing system
• Active Directory and Exchange
• Microsoft Office Suite 2013, 2016, 365
• Big Data Analytics
• Windows Server 03, 08, 12,16
• VMware & Aws intermediate knowledge
• Procedural and Technical Writing
• Project Management
• TCP/IP
• Research skill
• Digital Transformation
• Data Presentation
• Altiris
• Microsoft Teams deployment and support
• Azure AD and ADFS federation and support
• Data Analysis
• PowerShell scripting
• Sara, MS connectivity analyzer, piping etc.
• Communication
• SCCM config, management and support

PROFESSIONAL EXPERIENCE

Confidential - Dallas, TX

Information Technology Analyst

Responsibilities:

• Provide tier 3 remote support to office helpdesk agents, executives assistants and executives
• Work with the user, vendor, and other Signet support teams to resolve and minimize impact of Application issues on Signet users
• Provide technical support to over 3000 store locations and facilitate successful business operations
• Mentor, advise, and train new team members
• Lead and facilitate requirements gathering by assisting the business in defining and documenting system needs
• Lead development team responsible for creating web and mobile user interfaces for ServiceNow
• Develop and Contribute to workflow across change requests, documentation, ticketing, and meeting facilitation.
• Work closely with the leadership to ensure a unified approach across IT.
• Assist with developing policies, procedures, programs, and scripts for automation.
• Help plan facilitate and deploy Office 365 and Azure AD
• Migrate users from on-prem to office 365 tenant and support migrated users.
• Develop and evolve the consumer-facing, multi-channel road-map for desktop, mobile, and mobile web applications
• Manage application patches, data backup, security changes and network configurations
• Produced asset forecasting reports/ schedules to aid in the technology plans and annual budgeting process
• Provide daily support for Altiris, ServiceNow, VDI, Lawson, Remedy, and AirWatch

Confidential

Registry Systems Analyst

Responsibilities:

• Monitor and Maintain several HA Collocated exchange mailbox/CAS and backend SQL Servers
• Monitor Dag, complete mailbox failover and troubleshoot Mail flow
• Configure, assign and troubleshoot mailboxes, delegation, retention and litigation policies
• Provided design, implementation, and monitoring Assistance enterprise UC system
• Support new UC Users with Lync2013 Usage, sign-ins, Meetings and call drop issues
• Worked with Network and UC team to configure and support Unify communication in the environment
• Support implementation and configuration of networking infrastructure for an optimum UC environment
• Trained and mentored over 60 helpdesk agents and junior level admins as needed
• Collaborate and work with external vendors as well as internal teams to troubleshoot and enable new systems

Confidential

Information Technology Specialist

Responsibilities:

• Implemented Security policy (folder level security)
• Developed a set of company-wide information assurance and security standards and procedures
• Managed Active Directory Services, Schemas, user's account, ACLs etc.
• Managed DHCP and DNS servers
• Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, provide efficiencies and high level of quality
• Analyze requirements from other technical team’s; design, document and present solutions based on the requirements
• Performed Local Area Network setup, backups, IP address allocation and monitoring
• Responsible for Ghosting PCs, Installing Operating Systems, and anti-virus software
• Supported software for an Confidential software. such as Hyperion, MS Office, Oracle, SAP, RSA, XenApp, VMware, Citrix, Access 2000, Access 2003, Active Directory, etc.

Confidential

IT Technician/Communication Manager

Responsibilities:

• Installed and performed minor repairs to hardware, software, and peripheral equipment, following design or installation instructions
• Take service inquire calls and emails from clients and dispatched the suitable associate to address the issue
• Acquire from field techs and document recommendations and improvements for automation of everyday functions
• Produce technical documentation (design documents, network diagrams, presentations)
• Worked extensively with Microsoft Excel to create reports and manipulate data
• Established and maintained paper and electronic filing systems for records, correspondence, and other material
• Responded to user inquiries regarding computer software and hardware operation
• Configured, maintained and provided trending and performance analysis of enterprise- class storage systems
• Applied best practices of software development while staying abreast of advances in the practice
• Executed functionality and feature development both within current application framework and on next-generation frameworks