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Systems Analyst Resume

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SUMMARY:

Chris is a solid WebSphere engineering professional with strong experience supporting middleware for Unix/ Linux and Windows platforms. His strengths include Middleware Engineering, Implementation, Administration and Project Management. He has provided WebSphere Application Server administration that includes server installation, configuration, performance tuning and production support. Chris has evaluated, installed, tested, configured, maintained, and monitored performance WebSphere applications exclusively for the past seven years. He has solid analytical and troubleshooting skills for Unix, Networking, DMZ, Firewalls, J2EE, Web and Application Servers. Chris has a great understanding middleware server load balancing, failover and high availability architectures. Chris has just relocated from the AZ area and is now local to Charlotte.

EXPERIENCE:

Confidential

WebSphere/Portal Application Engineer

  • Collaborate with developers and architects to Design/Build/Support multiple clustered environments built on WAS 6.0, 6.1, 7.0, 8.0 and Portal 6.0, and 6.1. Includes load testing, performance tuning.
  • Migration experience with all the above.
  • Work with application and testing teams on a daily basis and provide WebSphere/Java support.
  • Provide support for WebSphere infrastructure design and WebSphere topology design for high availability and failover capabilities.
  • Support automation scripting and debugging efforts in support of installation and monitoring efforts.
  • Provided 24x7 support and on-call rotation support and troubleshooting predominantly running on a LINUX Operating System. Provided Systems support appx. 5,000 internal employees and 15,000 Independent Agents.
  • Front end used was IHS/Apache/IBM HTTP
  • Supported Tivoli Access Manager Policy Server and WebSeal for Single Sign-on.
  • Appx. daily revenue from supported environments is over 2,000,000 daily.
  • Supported security, primarily responsible for quarterly Attack Penetration tests and subsequent Security Remediation.
  • Maintained a concentration on platforms and procedures that are: supportable and stable, secure, and readily transferable to operational support personnel.
  • Emphasis on platform Standardization, Incident Management, Root Cause Analysis, Change Management.

Confidential

Systems Engineer

  • Technical Lead for Web Hosting team in Winston-Salem. Personally responsible for over 100 production web/app servers.
  • Secondarily responsible for many others. Supported 1,000,000 External users. Worked with Business Units to Design/Migrate Web Application Platforms.
  • Supported platforms are built using numerous combinations of IIS, WebSphere, ColdFusion, Jrun, EA Server, PowerBuilder, ColdFusion, Oracle, SQL, Sybase, etc.
  • Supported all load testing/ load balancing, performance tuning, and capacity planning efforts.
  • Lead Disaster Recovery Engineer. Multiple successful tests of client facing applications performed at Sungard's offsite facilities.
  • Responsible for OS/Domain Architecture and IIS/OS Security within the company's DMZ.

Confidential

  • Hired to migrate the nationwide Lotus Notes environment from stand-alone OS/2 machines to an NT Domain
  • Aon's US Tier 3 Lotus Notes support

Confidential

Lotus Notes National Administrator

  • EPA's point of contact for any Lotus Notes Platform issue. Steering coordinator for the nationwide platform, which included members from security, recovery, and operations.
  • Migrated agency from OS/2 to nationwide domain architecture. Traveled to all sites providing training on new procedures/ architectures, and coordinating their implementation.
  • Tested, benchmarked, optimized, and documented all installations, setup, and support procedures.
  • Responsible for cost/benefit analysis and procurement of new hardware required for the implementation.
  • Daily duties: policy making for regional admins, staff training decisions, top-tier support for all admins, Lotus Beta member weekly teleconferences with Lotus' Beta program staff .

Confidential

Senior Systems Analyst

  • Worked as a Lotus Notes Server Administrator. Provided Helpdesk support and worked on Server/workstation builds.
  • Handled Notes support for all OSs including AIX, OS/2, NT
  • Provided Heavy desktop and phone support and was responsible for Troubleshooting of anything including VMWare, VERITAS Backup/Recovery Software, SiteScope/Argent/E-Monitor Monitoring tools, Hardware and Software Vinca
  • Supported IP Load Balancing, regulatory experience with SOX, SAS70, and HIPAA compliance audits.

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