SUMMARY:

• 11 plus years of IT experience Sr System Analyst (System Admin, Production Support, Infra Services); industry expert in Telecom, Enterprise & Consumer Products, High Tech Media & Software, Publishing and Financial information, Governance.
• Demonstrated Team Leadership, skilled in client interaction, Provide 2nd line support for mission critical business System, Providing Tier 2 System support to the client production and development environment, proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Over 8 years of experience Event, Incident, Change Management, Service Operations, Service Transitioning.
• Responsible for provisioning/de - provisioning of access to applications, infrastructure and operating systems as per established Policy, Standards and procedures.
• Facilitating smooth day-to-day production support of System & Application running on Mid-Range and Unix/Linux/ Solaris Platform system Support including Go live, production support and Knowledge Transfer.
• Worked extensively on various flavors of UNIX operating system like Linux, Solaris and Hand on UNIX User Access Management.
• Experience in maintaining Unix/Linux Networking services and protocols like DNS, DHCP, NFS, DHCP, FTP, SSH, OpenSSL, HTTP, HTTPS.
• Good understanding on different cloud terminology (i.e. IaaS,PaaS,SaaS) & Hands on AWS Cloud .
• Responsible for updating and resolving request tickets and ensuring timely settlement of assigned user requests and issues as outlined by Service Level Agreements
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Facilitate productive relationships with and between key stakeholders, during the Planning management and implementation of business change.
• Adherence to SLA service levels on production issues & Audit Severity 1 & 2 issues as per SLA defined track proper escalation defined.
• Extensive experience in Managing the implementation of System changes.
• Experience in System Code deployment & Configuration of Servers entities.
• Identify project related risks and escalate project issues in a timely manner.
• Track project milestones and deliverables.
• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Develop best practices and tools for project execution and management.

TECHNICAL SKILLS:

Operating System Servers: UNIX (HP) / Linux (REDHAT) / Solaris (SUN), Window Server 2003/2008.

Tools: Vmware (Vsphere, Vesxi), Puppet, Ansible, Toad, Smarts, Netcool Omnibus / WebTop, Nagios, Putty, CVS, TTG Graphs, BMC Remedy 7.0, Big Brother.

Database: Oracle / DB2, MySQL, MS - Access 2000

Cloud: AWS Web services.

PROFESSIONAL EXPERIENCE:

Confidential, ST Louis, MO

Sr System Analyst

Responsibilities:

• System Administration, System Code deployment & Configuration of Servers entities.
• Providing Tier 2 System /Application support to the client production and development environment.
• Analysis, Tier 2 Troubleshooting and problem resolution.
• Facilitating smooth day-to-day production support of System & Application running on Midrange Servers and Unix Platform Servers.
• Application Support, Web Logic Administration, Monitoring and troubleshooting using Monitoring tools & Admin Console Versions 8.1 Sp6, 9.1X, 10g and 11g
• Managing the implementation of System upgrade & changes.
• Responsible for the performing System Migrations, Failovers/ switchover. Also using remedy for the ticketing of the various alarms documentation as well as creation/modification of SOPs.
• User administration (setup and maintaining account), Monitor system performance, Monitor network communication, Password and identity management.
• Verify that peripherals are working properly in case of hardware failure quickly arrange. Repair for hardware in occasion of hardware failure.
• Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.
• Implement new releases of existing business application software, capturing end user requirements and configuring, testing and integrating as necessary.
• Performing People Management & Client Management.
• Implement new business application software, capturing end user requirements and configuring, testing and integrating as necessary.
• Produce specifications of business requirements to a level that enables effective delivery of agreed changes.
• Transfer application knowledge and associated documentation to the ICT service desk to facilitate robust service support for new and upgraded ICT solutions.
• Facilitate productive relationships with and between key stakeholders, during the Planning management and implementation of business change.
• Ensure that project and business application support documentation is maintained.
• Coordinate the work of Team Members during the production deployment, daily tasks and implementation of new or upgraded business modules or solutions.

Confidential

SR SYSTEM ADMIN

Responsibilities:

• Installing/configuring System & dpkgs on the servers, Responsible for the code deployments on the Unix/Linux servers which come under as TIER 2 protocol.
• Creating / Performing of Emergency/weekly schedule Change/Task via BMC Remedy.
• Remote administration of servers for any problem across all Dow Jones offices related to Unix Servers
• Monitoring and maintaining 2500 (Linux/Unix/Solaris/Stratus) systems for a US based ISP.
• Auditing Severity 1 & 2 issues as per SLA defined as per proper escalation defined.
• Responsible for the performing System Failovers/ switchover. Also using remedy for the ticketing of the various alarms documentation as well as creation/modification of SOPs ·
• Coordinate and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning.
• Scripting is done whenever required to automate the processes. Providing App support to the clients vendors facing products (FIDS).
• Experience in handling motivated mid-size team of 10 professionals.

Confidential

Unix Admin Support

Responsibilities:

• Providing Tier1 support to Highwinds Support Media & software (network news service provider) based in US.
• Remotely manage more than 250 US based Linux, UNIX FE/BE’s servers.
• Enable/Disable news servers for maintenance.
• Monitor Big Sister monitoring tool, Nagios Tool, TTG Graphs and Opera tool which used to monitor the Wind tunnel network.
• Troubleshoot faults/cause to servers at Tier1 according to their alarms via Big Sister, Nagios and Check servers for their backlogs.
• Remove extra space files for servers whenever needed & many other Administrative Tasks.
• Resolve OTRS and RT tickets (come from customers end).
• To ensure correct working methodology.
• Communicate with various team to developed and customize scripts for improved systems monitoring.

Confidential

Linux Support Engineer

Responsibilities:

• Complete System and operation management of Governance project implementation.
• Configure the IBM WAS and ensure the smooth running of application software.
• Checking & Rectifying the hardware, software and other related items for
• Implementing process as well as responsible for technical support to state commission.
• Manage Court Computer LAN with the help of Supplier and also configure the Internet
• Dial-up Connection for data transfer. and guidance to the District Consumer forum Staff for operating Application Software in Confonet.
• Database administration and System maintenance like taking backup, restoration, network setup
• Coordinate NIC Programmer at Distt. Level.
• Maintain Complaint, and Inventory Status report at District Level.
• Compliance report and weekly diaries to be send to the NIC Coordinator at NIC State Centre for all Technical matters.
• Manage P.S. computer lab. f Police Station Staff.
• Rectifying of Networking & Software& Hardware Problems.
• Coordinate with CIPA STAFF and NIC Supervisor at Distt. Level.
• Maintain Complaint, and Inventory register at PS Level