PROFESSIONAL SUMMARY:

• Executive leadership management experience wif 20+ years of experience wif 10 years providing leadership, establishing vision and strategy for Application Delivery team, IT development technologies and processes in teh development of next generation products and services based on industry trends and company strategy and goals
• Managed teams for API publishing, application lifecycle management, application development, access control, performance management, analytics, and enhancements for on - premise, hybrid and multi-tenant cloud digital transformations
• Partnered wif stakeholders to develop blockchain payment transaction network platform for mobile and retail channel partner secure solution for emerging technology
• Over 10 years of policy and industry trend analysis used to strengtan market position or product placement, brand value or awareness leading to improved sales of portfolio of products and services wif multiple IP client patent applications
• Cultivated over 12 years of experience wif Network Operations Center technologies (e.g., monitoring and event management, testing, web services, job scheduling, infrastructure device installation, and configuration, technical troubleshooting) for continuous delivery for cloud deployments
• Managed teh sales, multi-channel marketing, solution delivery and execution of transformative enterprise and cloud programs and projects to ensure business capability is realized and cost, time, and quality goals are met while defining teh specific business solutions and structures needed to realize opportunities that create business value for teh organization and introduce capability to teh market place
• Key contributor and influencer on new technology platform leverage such as Virtual Reality, IoT (industrial, retail, digital transformation, service transformation, supply chain, manufacturing) Cloud Computing, SOA, Big Data, blockchain NexLedger mobile payment secure transaction integration wif SAP and Oracle applications
• Attended and mastered several technical sales programs that included identifying prospects end customers, engaging teh customer, identifying pain points and creating unique technical solutions based on specifications, and closing teh sale
• Provided operational leadership while leading multi-disciplinary teams for execution of technology implementations, deployment of IoT industrial and business connected devices wif ongoing consultations, information trends, product or service benchmarks and coaching strategies to improve client metrics and customer offerings
• Managed enterprise client server SAP/Oracle-EBS & Ariba Spend Management business analysis, installation, configuration, patch management, and quality test management
• Developed strategies for improving teh effectiveness and efficiency of existing software development methodology to reduce dependency on custom applications utilizing ITIL ITSM practices for processes in managed and hybrid cloud SAAS multi-tenant datacenter
• Instrumental strategic lead for work-streams of SaaS/PaaS SAP-HANA C4C/Oracle-EBS & Ariba Commerce Cloud transformation, migrations, QA and security testing utilizing data virtualization
• Managed multiple 45,000+ personnel global organizational and enterprise technical asset transformations utilizing Prosci ADKAR framework for Organizational Change Management for SAP, Oracle, Ariba, Regulatory Compliance, and SaaS/IaaS/PaaS Cloud transformations working wif C-Suite level people and down/upstream partners and LOB to create strategy, translate strategy into actionable roadmap plans, processes, structures, architectures utilizing Agile Transformation Program Management
• Planned, prepared, and published team communication materials including brochures, newsletters, and delivered professional presentations to senior leadership, external customers, and consultant audiences using handbooks, email, flyers and posters, and webpage calendaring content for project readiness and status alerts
• Oversaw resolution of technical problems and determined root cause analysis of SAP cloud and Ariba performance issues and interface connections based on emerging mobile technology voice-to-order and Internet-of-Things devices integrated wif sensors and mobile devices
• Oversaw project implementation, production support, organizational change management of category and purchasing workflow requirements, and of Ariba Commerce Cloud Computing and Ariba On-Premise for:
• Spend Visibility, Sourcing (Direct and Indirect), Contract Management, Procure 2 Pay & Expense, eInvoice & Payment, Supplier Management, Discovery, Ariba Exchange

TECHNICAL SKILLS:

• Business Analysis, Process Optimization, ITIL & Requirements Scope Management
• SharePoint, EPM Hyperion, Weblogic,, Office 365, Kaa IoT platform administration & development
• Oracle SQL, Essbase, MySQL & No SQL Administration & Development
• Planned, deployed, monitored multi-channel marketing campaigns using CampaignChain platform
• Organizational Change Management based on PROSCI ADKAR or LaMarsh methodology, executive, stakeholder analysis, communications plans
• Assertion Testing & Behavior Driven Development Java, PHP, XML, JSON, Node.js, and WSO2 & Azure API Manager
• Nexledger blockchain, & OpenAI setup, admin, development of neural algorithms framework
• UML & Jira Workflow Documentation Development
• Keen understanding of SDLC, PCI DSS, TOGAF, Cucumber, & Agile Scrum
• VMWare, Linux, Unix, Windows R2 Servers’ Administration
• Open Web Application Security Project (OWASP)
• Information Systems Security Assessment Framework (ISSAF)
• Web Application Security Consortium Threat Classification (WASC-TC)
• Open Source Security Testing Methodology Manual (OSSTMM)

PROFESSIONAL EXPERIENCE:

Confidential, Orlando, FL

Sr Technical Director

Responsibilities:

• Implemented API publishing, microservices, backend we services, API gateway, API subscriber digital transformation of cloud based solutions by maintaining effective leadership oversight and efficiency by defining, delivering, and supporting strategic plans for implementing information architecture approach
• Oversaw teh validation of secure digital ID autantication of blockchain NexLedger systems while verifying digital currency platform wifin teh blockchain mechanism application for functional successful results by conducting system security, performance, and transfer blockchain id audits of information security and systems vulnerability assessments to teh Smart Contracts asset being configured based on business rules, system parameters, and stakeholders’ requests
• Managed development enhanced performance improvements of payment network blockchain data being shared wifin teh blockchain network for secure digital autantication and payment systems management wifin pilot retail mobile payment transaction network and inventory supply chain logistics projects using teh NexLedger blockchain platform utilizing teh performance monitoring dashboard
• Instrumental in managing strategy, migration, and transformational change of web services development and deployments while developing talent management, workforce analytics, organizational change and compliance, and integration of SaaS/IaaS/PaaS NOC technical resources using ITIL based ServiceNow IT Service Management, and SharePoint for document retention, communication sharing, and team collaboration
• Executed management of consumer packaged goods and landscaping power tools smart product development, application health analysis, manufacturing production, and financial transaction payment systems using artificial intelligence analysis based on enhanced algorithms for administrative and efficiency workload across multiple cloud platforms and associated tools including, Microsoft Azure, AWS, and Cloudability by overseeing cloud support allocation assignments and execution for user provisioning, client application on-boarding, data modeling, business architecture analysis, and performance issue triaging
• Identified security requirements based on business scope while managing vulnerability and penetration testing of network resources using tools such as Burp Suite Pro, Metasploit, and Cobalt Strike simulation hacking and exploitation bots procedures for penetration testing of cloud PaaS-SaaS-IaaS, Office365, SharePoint, Hyperion, and ecommerce sites
• Proactively managed operational programs financial P&L overall responsibility, while overseeing resource allocations and utilization for key protect implementations to insure successful technical and transformative deployments aimed at delivering client satisfaction of internal technical and business process improvements
• Identified security vulnerability based on threat modeling, monitored performance improvement opportunities and provided recommendations for maximizing overall integrity of Oracle EBS, SAP, ecommerce, mobile application, IoT sensors, and enhanced program solution delivery in an Cloud/Application Service Provider environments utilizing Tivoli server monitoring wifin datacenter environment and AWS/Azure API interface management while performing administrative support tasks using remote desktop connection over VPN.

Confidential, Orlando, FL

Global Technical Executive Director

Responsibilities:

• Promoted from Sr. IT Program Manager to oversee client’s organizational change management, TOGAF based enterprise architectural design efforts, strategy alignment wif business goals, planning, execution, quality assurance testing, production support, and exit strategies for SAP, Oracle EBS, (MOSS) SharePoint, eLearning, Sarbanes-Oxley interdependencies wif FCC, FDA and DOE utility compliance wif respect to Ariba eProcurement designed solutions.
• Provided strategic planning, business process optimization transformation, consistently branded organizational change management communications vehicles, while providing facilitation of team collaboration, focus groups and continuous feedback to teh stakeholders using portals for information sharing for Ariba implementations
• Responsible for testing controls and managing documented results while implementing controls around non-recurring items before performing walk-thru assessments assisted wif gap analysis and remediation plans
• Managed Prosci ADKAR based organizational change management leadership alignment, communications, workshops, resistance mitigation and acceptance strategy, and program governance, while designing enterprise solutions wifin scope and budgetary factors for Sarbanes-Oxley compliance and business process transformation for SAP, Oracle EBS, and Ariba eProcurement projects
• Oversaw teh requirements management, testing, e development, and support of SAP processes and Sarbanes Oxley compliance solution, while managing issue logging and tracking production issue escalations.

Confidential, Orlando, FL

Senior Technical Process Operations Program Manager

Responsibilities:

• Managed Ariba code migrations using Sablime change management tool, while coordinating scope requirements for teh architectural design and development of well performing Ariba system modules.
• Managed business process management using Tibco Business Process Modeling Studio for event driven process workflow development, use case development and testing for Ariba feeds to Oracle 11i EBS ERP.
• Oversaw teh efficient delivery of Ariba IT projects status and transformation communication to support enterprise level change management initiative and created a portfolio of message products in various media tailored to support communication efforts to user community, executive community, and senior and support management stakeholders.
• Maintained Perl and Batch shell scripts to performs routine jobs on teh Solaris Unix system for Ariba production system.
• Developed teh ITIL designed quality assurance configuration change management process outlining teh procedures for Ariba code migrations as Sablime administrator.

Confidential, Brentwood, TN

Senior Manager for Technical

Responsibilities:

• Develop detailed test plans, test cases and test matrices to ensure quality of SAP EDI products while providing production support.
• Applied knowledge of Win Runner, LoadRunner and TestDirector, and SDLC and Six Sigma principles for end-to-end, regression, performance, and functional testing
• Oversaw teh quality assurance management, security, applications, and network security linkages wif corporate networks resources for enhanced EDI transactions.
• Managed business process optimization operational efficiencies, testing,, and cut over.

Confidential, Hermitage, TN

Lead ITIL Software Quality Engineering Manager

Responsibilities:

• Oversaw ITIL designed project change management, and configuration of Ariba 7.06 and SAP 4.6c version transports.
• Developed Visio workflow design documents and Tibco iProcess business process procedures (BPP) for SAP HR and Ariba eprocurement spend management solution.
• Managed SAP HR and Ariba Buyer functional verification, configuration testing, stress testing, performance testing, and production support efforts interfaced wif SAP modules while managing production issues’ resolution.
• Utilized HP Mercury Topaz to monitor Ariba and SAP production applications to insure service level agreements were maintained.
• Utilized CVS and PVCS migration tools for Ariba code migrations.

Confidential, Nashville, TN

SAP Technical Manager

Responsibilities:

• Implemented oversight compliance system for vendor management, operational administration, and SAP Grant regulatory compliance.
• Analyzed documents and mapped existing business processes while reviewing gap analysis and recommending system modifications.
• Oversaw testing and maintained documentation of SAP Grant management application to maintain system performance.
• Interfaced wif key finance, accounting and purchasing business users to understand their business requirements.
• Developed client requirements and standard SAP production performance benchmarks.

Confidential, Nashville, TN

Senior Operations Manager

Responsibilities:

• Oversaw key performance metrics for subscriber operational scorecard to outline trends for forecasting, areas of improvement.
• Ensured that business analysis of customer requirements were implemented for BSS/OSS system.
• Insured technical support team maintained quality of service level agreements wif clients.
• Managed teh day-to-day activities and tasks of a 30+ member field service technical project resource team.
• Coordinated operational duties of team to insure personnel coverage levels were adequate during billable hours.

Confidential, Horsham, PA

Quality Process Workflow Business Analyst

Responsibilities:

• Created data and process requirements scope review criteria and procedures.
• Ensured continuous control over data, processes, and systems while participating in data modeling sessions.
• Performed trend and gap analysis reporting to identify system issues.
• Improved teh overall quality of teh data using identified key performance indicator data metrics.
• Utilized Unified Modeling Language for creating workflow documentation to create test scripts.

Confidential, Nashville, TN

Quality Technical Operations Analyst

Responsibilities:

• Managed project requirements, scheduled development, maintenance, and resource task management of production systems
• Managed business process workflow improvements by developing best support practices.
• Gathered data for analysis to analyze operational procedures using SQL statements.
• Performed quality improvement procedures to insure accurate deployment of quality products.
• Developed matrixed project schedule mapped to Oracle DBMS operational support areas.