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It Specialist Resume

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OH

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SUMMARY

  • IT Specialist with 6+ years of professional experience in Information Technology and Networking. Expert and highly familiar with a wide variety of networking, operating systems, and security software. Possess partial College courses/certificates and strong academic background.

TECHNICAL SKILLS

MICROSOFT PROGRAMS: Word, PowerPoint, Excel, Outlook, and Access.

REMOTE DESKTOP PROGRAMS: - Team Viewer, Remote Desktop Connection.

UTLITIES: Norton, MacAfee, Adobe Reader, Adobe Flash Player, Dreamweaver.

NETWORKING: LAN/WAN. TCP/IP, VPN, CAT 5-6 Wiring, Patch Panels, Manage LAN Networks, HTML, XML, Wireshark/TCPView Packet analysis, DNS servers, Mail server.

OPERATING SYSTEMS: Windows 7, Windows 8-10, Mac OS; Windows Server 2003, 2008, 2012, 2016; Linux including CentOS, Ubuntu, Arch, Debian, Back Track, and Kali.

PROFESSIONAL EXPERIENCE

Confidential, OH

IT Specialist

Responsibilities:

  • Consolidated multiple ticketing systems, improving communication and ticket turnover rate. Resolve tickets in timely manner.
  • Review On-line outage information to determine if the service call has been scheduled unnecessarily.
  • Troubleshoot subscriber calls for residential cable, high speed internet, and digital phone residential customers.
  • Support call center with technical issues as needed. Support field personnel as needed. Work closely with regional data.
  • Troubleshoot subscriber calls for online website issue with logging in Spectrum my account and or user ID password reset.
  • Follow-up with communications team if an area problem is suspected. Work with other departments to determine if the problem may be area wide as opposed to individual.
  • Determine if an additional walk thru may resolve any issues related with residential services over the phone.
  • Inform customers of all Charter consumer products and services.

Confidential

IT Specialist

Responsibilities:

  • Take proper actions for clients who are in collections assisting client’s needs with their past due accounts
  • Taking payments over the phone.
  • Answer customer’s questions and provide information about other products and accounts we have to offer.
  • Follow proper producers such as federal laws and Confidential Bank obligations that are required.
  • Make sure monthly metrics and goals are met.
  • Meet daily requirements for making over 100 calls per day inbound and outbound calls together.
  • Troubleshoot subscriber calls for online website issue with logging in and or user ID password reset.

Confidential

IT Specialist

Responsibilities:

  • Fixed POS systems, servers and office PC’s when malfunctioning, and Windows 7 migration.
  • Installation and maintenance of CCTV security systems. Installed and maintained AV equipment.
  • Maintained and configured multiple LAN networks, managed Servers, and routing networks.
  • Made purchasing decisions with superiors on new equipment to optimize company return on assists and best fits’ company needs.
  • Maintain relationships with vendors.

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