IT support Resume Profile

Objective

To bring my expertise and experience as a Network/System Engineer who specializes in Web Security, Network security and infrastructure, Virtualization, Storage, Cloud service AWS, Azure, BCC , MS Windows, Cisco, Barracuda, Linux CentOS/Ubuntu and IT support.

Summary

I have 15 years of experience and extensive knowledge as a network and IT engineer of management and technical support manufacturing, software in Government, Private and Corporation environment.
Extensive knowledge and hand-on with network protocol, includ ing TCP/IP, BGP, HSRP, NSRP, STP, RSTP, SIP, VLAN, OSFP, MPLS,NAT,SNAT,SNMP, SMTP, DHCP, Wireless, 802.1q VLAN tagging and 802.3ad link aggregation
Extensive knowledge and experience in Data Center/NOC cage environment, including design and implementation
Extensive knowledge and operational/tech support experience in Firewall, load/link, SSL-VPN, Web filtering, Cloud management AWS, MS Azure, BCC , backup storage in of redundant configuration and construction of the monitoring system, as well as experience with many networks, including Barrucuda, Riverbed, Juniper, Cisco, WebSense and SonicWall, etc.
Implement troubleshoot routing/switching, PBX, VoIP, VLAN/WAN, GNS3
Knowledge experience in MS windows server/exchange/active directory
Knowledge experience in Linux CentOS/Ubuntu , Unix, FreeBSD, MacOS X, Virtual Box VMware ESXi/vCenter/Vmotion
Knowledge experience in CRM, JIRA, Salesforce and Jabbix
Knowledge experience in MySql, LDAP, Kerberos and NTLM authentication
Knowledge experience in Server configuration in LAMP environment, DNS/DHCP, HA cluster and log monitoring
Knowledge of JAVA, HTML, Adobe Frame Maker, QA load runner, QTP and EMC Openfiler/backup Barracuda

Work History

Confidential

Security Engineer Senior Product Support Engineer

Support Web Security Web Filter, WF virtualX, Web Security Flex , Network Security SSL/VPN and NG Fierewall, Barracuda Firewall and Phion NG Control Center , Application Security Web Application Firewall , Cloud Cloud Control and VoIP Cudatel
Manage knowledge based article portal solutions and internal testing lab
Port Auditing Scanning syslog monitoring system analysis
Handling escalation cases from Tier 1 A B C and Tier 2 A,B C
Pre-sale demo and Initial setup deployment
Creates bugs and feature requests, and Barracuda online forum moderator

Confidential

Senior Tier II Tech Support Engineer team lead

Support Web Security Spam Virus,, Web Filter, WF virtualX, Web Security Flex , Network Security SSL/VPN and NG Fierewall, Barracuda Firewall and Phion NG Control Center , Application Security WAF Link/Load , Cloud Cloud Control and VoIP Cudatel
Manage knowledge based article portal solutions and internal testing lab
Handling escalation cases from Tier 1 A B C and Tier 2 A,B
Dealing with enterprise and premium customers
QA testing/replication for developers

Confidential

Network administrator

Install/maintain/troubleshoot server, router, switch cabling at data center
Design VPN, VLAN, STP, VTP, Routing protocols and LAN/WAN
Hands on with Cisco router/switch, Force10 router/switch, Extreme switch
Hands on with VMWare implementations
Install/maintain/troubleshoot PC's, laptops, PBX and network system management
Deliver on site technical service and support for customers remotely

Confidential

Lab Technician /IT training academy

Move set up computer lab completely.
Install/maintain PBX, VoIP, router, server, switche and cabinet
Configure troubleshoot OS, PC, server, router and switch
Configure troubleshoot MS applications exchange/active directory/Window 7 desktop
Hands on instruction demonstration for students and corp. clients
On site technical assistance and remote tech support

Confidential

IT support /Temp service

Install configure network system router, switch and hubs
Install troubleshoot PC's, OS and cables
Customer service and help desk tasks

Confidential

Self employed /Construction/Real Estate/Design Service
Managed total package real estate construction Service from design blueprint to buy/sell properties

Confidential

Jr. System Engineer /IT Consulting Firm

Worked for as a Network Administrator in government contracts that specialize in
DoD supply and network/telecommunication project
Managed the database of the Dept. of Defense product/service supply logistic
Worked as a mainframe system administrator assistance
On site customer service and remote tech support

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship