SUMMARY

• Overall 7.5 years in L2 Production support and Software Quality Assurance (both manual and automation testing using Selenium, Java, with a thorough knowledge of testing methodologies.
• Provide 24x7x365 on - call support, troubleshoot and resolve production issues with applications developed using one or more of the following: Windows, UNIX, AutoSys, Ab-initio, ETL, Data Masking, Informatica, .NET, Java, Various middleware servers, BPM and Oracle and document resolution details in Knowledge repository
• Have thorough understanding of various phases in SDLC in various methodologies such as Waterfall, Agile Lifecycle
• Well versed in Incident management, Change management and Problem management, governance methodologies and tools
• Exposure to Oracle Finance involving iExpense, Accounts Payable (AP), General ledger (GL), Accounts Receivable (AR), Purchasing (PUR), Purchase Orders (PO)
• Experience in Testing various functional products included and not limited to
• Banking Product TMS for check payment processing,
• Insurance product PREMIA for Underwriting and Claims modules
• Procurement, Purchasing and Finance application WebQuote to place Request for Quote, Quote, Purchase Order and track the tools.
• Vivid user of Eclipse (Mars 2.0) IDE for developing testing framework using Selenium Java, Web driver 2.0, Test Ng and Page Object model
• Expertise in Black Box Testing and different testing such as Functional Testing, Sanity, Smoke testing, Regression Testing, Integration Testing, System testing, E2E testing, Back-End Testing, Browser Compatibility Testing.
• Proficient in creating Test Plans, Test Cases and Test Scripts based on business requirement documentation for the testing of application software.
• Expertise on various defect tracking tools like Integrated Queue Monitor, ServiceNow, Test Director and HP Quality Center, ALM, Project server, Self-service Portal, WELMS

AREA OF EXPERTISE

Methodologies: Agile, Waterfall

Operating Systems: Windows XP/2000/NT/98/95, 7, 8 and 10, Unix, Autosys, Mainframe

Database and tools: Oracle, MSSQL, Oracle SQL Developer, Toad, SQL Management Studio, Aqua data Studio, Oracle Finance, CA Workload Automation

Programming Languages: C, C++, Java

Web/Application Servers: Web Logic, Web Sphere, Apache Tomcat, JBoss, IIS

Test Automation Tools: Selenium 2.0, Eclipse, TESTNG, WebDriver 2.0

Test Management Change Management tools: HP - ALM 12.0, HP Quality Center 10, HP Quality Center 9.0, Service Now, Self Service Portal (SSP), Project Server 2005, WELMS, Test Director, Integrated Queue Monitor (IQM), Project Portfolio Management (PPM)

Version Control tools: Win CVS 3.0, SharePoint, SVN

PROFESSIONAL EXPERIENCE

Confidential, NJ

Operations Analyst

Responsibilities:

• Work closely with operational to provide guidance on application support, respond to operational issues.
• Includes monitoring Project Portfolio Management tool which is the centralized management of the processes, methods, and technologies.
• Follow Stand operation procedures in resolving the tickets and escalating the incidents for timely resolution while keeping track of SLAs
• Support applications in production. Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application
• Works in close collaboration with Oracle users from all business units, and with developers and database administrators on functional issues
• Act as an escalation point to resolve urgent and/or complex issues and manage expectations for production/non-production critical path issues
• Assist with the root cause analysis of issues/problems impacting Identity and Access Management
• Support tasks to include alert monitoring for periodic jobs, opening trouble tickets, general escalation, client coordination, and vendor interactions.
• Perform ticket analysis, service interruption analysis, triaging of issues, follow-up with relevant teams for resolution.
• Coordinate and communicate incidents/requests status, Remedy queue status and handle escalations among multiple stakeholders
• Keep monitoring the operations support email box and responds to the operations in day to day activities
• Excellent teamwork ability and strong interpersonal skills
• Work well either independently or as part of a team with a strong desire to excel
• Contribute to the ongoing improvement of Managed Services best practices.
• Accountability in creating new standard operating procedures.

Confidential, UT

Technology Lead

Responsibilities:

• Support applications in production. Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application
• Work on ITIL concepts like (Incident management, Change management and Problem management)
• Support tasks to include alert monitoring for periodic jobs, opening trouble tickets, general escalation, client coordination, and vendor interactions
• Attending daily status calls with off-shore team for better handshake.
• Work closely with client operational support teams to provide guidance on application support, respond to operational issues and develop tools to improve operational support capabilities
• Experience supporting applications in a UNIX environment.
• Experience in executing SQL scripts provided in the runbook
• Autosys or other job scheduling system (Debugging failed job)
• Escalate and co-ordinate with the cross functional teams based on the cause of AutoSys job failure
• Support application by executing Autosys jobs, Unix and database script execution as well as interfacing with functional team/s
• Review and execute the shell scripts based on the JIRA to bring up any processor failure / down.
• Follow the runbook or escalate to the appropriate team in case of any PROCMAN job failure.
• Execute the Weekend runbook to maintain the weekend scheduled reboots and maintenance activity.
• Responsible for general database support, including the daily system health check, batch process monitoring and issue fixing, and software maintenance along with IT Infrastructure resources
• Preventing the problems from reoccurring by continuous stability follow up
• Knowledge of UNIX Shell scripting to define, schedule and monitor the job
• General knowledge of SQL server with the ability to formulate queries as required
• Coordinate between the client and the offshore/onshore team
• Monitor production systems reliability, availability, and maintainability and escalate critical issues for resolution
• Create and maintain appropriate coordinated ticket management system, escalation and applicable ITIL based processes

Confidential, VA

L2 Production Support Engineer

Responsibilities:

• As L2 support engineer, worked with incident management, change management, Event management and problem management using ServiceNow
• Provide 24x7x365 on-call support to troubleshoot and resolve production issues with applications developed using one or more of the following: Windows, UNIX, AutoSys and Oracle. Document resolution details in Knowledge repository
• Carry pager on rotation basis for support during non-business hours
• Experience in a fast-paced production environment and the ability to handle multiple, simultaneous problems with changing priorities
• Autosys or other job scheduling system (Debugging failed job)
• Mortgage industry expertise - underwriting, finance, etc
• Have experience in supporting client facing web applications and Enterprise Data warehouse applications.
• Escalate the incidents to L3 team appropriately
• Have experience in Java and Web service related troubleshooting
• Have done Installation, Configuration and management of various Weblogic environments.
• Have experience in Troubleshooting/Debugging Weblogic environment and related issues.
• Have experience in Debugging application deployment issues.
• Have experience in Handling Weblogic security issues
• Co-ordinate with different infra structure team to resolve the incidents.
• Create Knowledge articles for the Incidents and share it with the team and L1 support teams
• Review, approve and execute (if appropriate) Data corrections/DBMODs and other ad-hoc production requests
• Review and provide FCC (Functional Change Coordinator) approvals for all change requests
• Provide process improvement suggestions to improvise defects and or enhancements in processes
• Review and certify production activity logs - CLAM (Central Log Analysis Manager)
• Send daily management reports on time and attend daily status calls
• Create necessary defect, enhancement and/or problem tickets for issues identified in production and assign them to appropriate teams.
• Execute operational changes in production environments.
• Engage in Enterprise command center (ECC ) calls and do the shake out for various applications to check the impact of the application in case of global incidents.
• Sending out notifications to the impacted downstream and stake holders in case of any breach in SLA.
• Work with the problem management team to analyse and find the root cause of incident and monitor permanent fix is provided.

Confidential

Senior Test Specialist

Responsibilities:

• Responsible to get test scenarios signed off from business analyst.
• Involved in writing the test plans for the project enhancements.
• Generated the scripts for functional testing in Eclipse IDE using Selenium Web driver with TESTNG Framework Testing.
• Responsible for creating varied test data to extensively test functionality
• Involved in Backend, Functional/Regression testing, Integration testing and validated the results against the database.
• Responsible for sharing the test results and reports for management review
• Involved in interacting with Business Analyst, Developers and Client to resolve issues
• Extensively used SQL scripts/queries for data verification at the backend
• Identified and modified scripts for functional and regression testing
• Developed Regression suit for various module using Selenium Web driver with core Java in Eclipse IDE
• Used HP ALM/ QC as the test repository for executing test cases, generating various reports and graphs for further analysis
• Other duties included, mentoring/training QA members, assisting documentation team to understand functionality of the system, Allocated task to various team members and reporting status to QA Project managers

Environment: HP ALM 12.0, Windows XP, Oracle SQL Developer 1.5.4, Java, IE 8.0, Eclipse IDE, TESTNG, Selenium.

Confidential

IT Analyst

Responsibilities:

• Understanding the client requirements by studying operational system support document.
• Involved in Cross functional team (CFT) calls
• Led the Requirement Analysis to identify the critical path of testing
• Prepared High level and detail level scenarios along with the checkpoints in each component level
• Reported to the onsite coordinator and sent the high level and detailed level scenario document to share with the client

Environment: Mercury Quality Center 9.0, Lotus Notes, MSWord

Confidential

Senior Test Engineer

Responsibilities:

• Involved in completion of Test Plan using business requirement as the baseline document
• Generated Manual Scripts and responsible for executing and bug tracking
• Setup test environment for the execution of test cases, create test data, document results, and update defect tracking systems
• Involved in Smoke testing, Black box Testing, System Testing, Backend Testing and Regression Testing
• Used SSP (Self Service Portal), company’s internal defect management tool to report the bugs following company standards
• Used Oracle SQL server SQL to check the data integrity of database
• Effectively communicated with development team and discussed the technical problems, reported bugs and supported the development team

Environment: .Net, Oracle 9i, Self Service Portal (Defect Management tool)

Confidential

Quality Analyst - Test Engineer

Responsibilities:

• Involved in creating system test cases in MS Excel using Business Requirement documents (BRD), design document as base document
• Executed test cases and verified the actual results against expected results
• Validated the data that is mapped onto inbound databases using SQL queries
• Used Project Server to track defects
• Summarized test results in formal test analysis reports and Summarized daily status reports

Environment: Server 2007, Win CVS 3.0, Delphi, .Net, Windows 2003.