Systems Planner Resume Profile
Knowledge, Skills, and Abilities
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Professional Experience
Confidential
Enterprise Information Systems Planner / Engineer
Responsible for prioritizing and implementing the installation, operations, and maintenance of 300M in information systems equipment and services in 2 primary datacenters, 5 branch headquarters, and 6 area support centers in support of 60,000 Special Operations Forces users worldwide.
Key Results:
- Data center consolidation effort subject matter expert, worked independently and as part of a team to resolve complex problems which required analyzing data from multiple inputs and operational impacts
- Managed multiple critical service outage teams resulting in reduced unplanned down-time
- Managed Group Policy Object redesign/consolidation effort, which resulted in an improved user experience and increased server/workstation performance by reducing policy processing times
- Enterprise directory services project manager responsible for developing directory service connections with the Defense Information Systems Agency in support of Department of Defense identity and access management policies
- Managed the installation of a 1M data services package at one of the organization's branch headquarters
- Professional Experience continued
- Directed the planning, engineering, and successful upgrade of 30 Microsoft Exchange Servers from Exchange 2007 to Exchange 2010
- Managed the daily operations of enterprise data services, 1100 servers spanning 3 networks Windows Servers, Microsoft Exchange, Microsoft Lync, Microsoft SQL Servers, File Share Storage, Backup/Recovery, Remedy, and COOP
Confidential
Operations Manager- | Systems Branch Chief |
Senior technical officer for the Network Operations troop which provides automation and telecommunication support to 1200 Special Operations Forces users. Served as the subject matter expert and lead project manager responsible for architectural planning, configuration management, systems and database administration, engineering, software development, and wide area network WAN support.
Key Results:
- Managed the data services change management process that supported of 1200 local and geographically separated users, which directly resulted in a 95 service availability
- Developed and executed a communications plan for the synchronized relocation of headquarters enterprise data services within a 24 hour period with no loss of data
- Managed datacenter that consisted of 450 physical and virtual servers
- Developed incident management process that guaranteed timely incident response, ensured lessons learned were documented, and facilitated the rapid restoral of services
- Coached and mentored superiors, peers, and subordinates in all aspects IT operations, increasing the team's ability to manage the organization's technology portfolio
- Maintained a team of 59 dynamic IT professionals that leveraged emerging technologies to increase organizational effectiveness and promote continual process improvement
- Managed the design, implementation, and migration of geographically dispersed users to Microsoft Office Communication Server
- Managed the design and implementation of Microsoft System Center Configuration Manager 2007 and Operations Manager 2007
- Developed an automated plan to silently upgrade 1200 workstations from Microsoft Office 2007 to Microsoft Office 2010 resulting in an transparent event for clients
- Engineered solution to transition test and development networks from 40 physical servers to 2 physical servers hosting Microsoft Server 2008 R2 Hyper-V virtual machines which reduced the datacenters power, processing, and air flow requirements
- Developed Host Based Intrusion System project plan for 240 servers and managed the successful implementation of the application and policy exclusions