Systems Support Analyst Resume Profile

WORK EXPERIENCE

System Security Officer - Information Security Manager

Confidential

Responsible for ensuring South Carolina Student Loan information systems are in compliance with Federal Student Aid FSA , and federal NIST, FISMA, GLBA regulatory requirements.
Responsible for creating, implementing and maintaining certification and accreditation documents including Systems Security Plan, Privacy Impact Analysis, Contingency Plans, Disaster Recovery Plans, System Boundary documentation and Risk Assessments.
Responsible for implementing and maintaining physical security systems including ID badge control systems and closed circuit camera systems.
Responsible for coordinating, tracking and validating remediation activity for audits and penetration tests.

Senior Risk and Compliance Analyst

Confidential

Responsible for ensuring BlueCross Information Systems remains in compliance with Center for Medicare and Medicaid Services CMS , TRICARE and federal NIST, FISMA regulatory requirements.
Responsible for managing Information Security Incident Response activities across cross functional teams of senior management, network engineers and server administrators.
Responsible for creating and maintaining corporate information security policies and procedures including Incident Response plans, research white papers, risk assessments, etc.

Senior Risk and Compliance Analyst

Confidential

Responsible for ensuring compliance with Center for Medicare and Medicaid Services CMS information system security regulations for a Medicare Enterprise Data Center.
Responsible for coordinating, tracking and validating audit remediation related activities.
Responsible for updating policies and procedures including Incident Response plans, System Security plans and risk assessments.

Information Systems Auditor

Confidential

Responsible for performing control testing and reporting issues related to Sarbanes-Oxley Act SOX compliance.
Responsible for audit planning, field work, and producing audit reports for a wide range of IT governance areas such as IT business continuity planning, network security, application audits, etc.
Responsible for assisting financial auditors with Information Systems related work during integrated audits as well as assisting with End User Computer EUC testing.

Confidential

Call center analyst responsible for maintaining a sixty-five percent first call resolution rating.
Responsible for quickly and efficiently troubleshooting a wide range of PC issues using verbal communication and remote control tools.

Security Engineer

Confidential

Responsible for security and risk management.
Created policies to streamline security patch installations and vulnerability scanning.

Network/Systems Support Analyst

Confidential

Responsible for maintaining Windows 2000/OpenVMS networking environment, PC workstations, telephone system, and backup operations.
Responsible for Internet connectivity, communications, and security.

Information Systems Manager

Confidential

Maintained AS400/Windows NT network, PC workstations and internal phone system.

Network Consultant

Confidential

Responsible for configuration, testing, delivery, setup, and initial training of Windows NT Server networks and Windows 95/98 peer to peer networks.

Vendor Relations

Confidential

Demonstrated, ordered, and inventoried various consumer electronics products at Shaw AFB Base Exchange.