Technical Support Resume Profile

Professional Experience

Confidential

Network Systems Engineer

Network Administration

Responsible large enterprise network with multiple datacenters and over 300 remote locations.
Responsible for network security including VPN, Radius, IPSEC, and firewall rules.
Responsible for all LAN/WAN connectivity.
Responsible for Co-Lo Disaster recovery implementation and testing.
Configuration and implementation of Juniper and Palo Alto firewalls.
Implemented Cisco Wireless LAN and Office extenders.
Implemented VLANs across networks.
Implemented 10 GB backbone across datacenter.
Completed the Data/Voice converged network with Avaya IP systems.
Detailed knowledge of Cisco iOS Routers, Catalyst switches and Nexus lines.
Detail knowledge of VMware networking and virtual switching and routing.
Experience with OSPF, EIGRP, and MPLS.
Experience with network monitoring tools such as Solar winds and Wireshark.
System Administration
Experienced with Microsoft Active Directory, DHCP and DNS
Administer email using Google Apps and Postini Mail.
Administer VMware including HA, Storage DRS, Resource Pools, and clustering
Configured VMware SRM Site Recovery Manager .
Experience using EMC VNX series SANS creating and presenting LUNS
Run VMware SRM and EMC Recover Point
Keeping the network in compliance with SAS 70 and Sarbanes Oxley act.

Confidential

Jr. Network Administrator

Configure and maintain Cisco ASA Firewall, routers and switches.
Configure and implement VLANs and ACLs to stay in compliance with PA state HIPPA laws.
Monitor and write rules into BLOXX web filtering.
Senior Helpdesk Technician
Project lead for upgrade from Windows XP to Windows 7 for over 3000 PC's
Responsible for day to day operations of the helpdesk including ticket audit and employee scheduling
Responsible for equipment ordering through ePlus approved vendors.
Helpdesk Technician
Responsible for phone and in person support for end users.
Support in for Microsoft applications such Outlook and other office products
Perform break fix on PC and other IT equipment as needed

Confidential

Technical Support

Confidential

Technical Support