SUMMARY

• Senior Consultant providing 10 years of progressive IT experience in the pharmaceutical & telecommunication services industry. Adept at drawing on industry knowledge & possess Information Technology expertise to solve complex business problems. An accomplished team player with proven abilities to employ effective IT management strategies to enable well informed decision making.

PROFESSIONAL EXPERIENCE

Confidential

CONSULTANT

Responsibilities:

• Team lead responsible for the upkeep of SCCM Current Branch infrastructure to the latest and greatest to maintain the support compliance with Microsoft.
• Responsible for application life cycle management for Microsoft and third - party applications using SCCM.
• Customize the Windows 7, 10, Server 2008, 2012 R2 & 2016 OS for corporate images
• Deploy & troubleshoot the Corporate Operating system images with SCCM / MDT
• Hands-on with Windows 10 upgrade using servicing plan
• Update the WIM images with Offline servicing feature (Operating System Images)
• Drivers management for different hardware platforms across enterprise
• Customize Boot Images to support new hardware
• Configure & Customize the hardware inventory, software inventory & software meeting
• Asset management, Change management and Application management with SCCM
• Patch management through SCCM; Reporting on patch compliance across Organization
• Maintain 100% compliance on MS patch levels for ~ 20K clients
• Extensively worked on App-V Clients & App-V Sequencer and integrating App-V with SCCM infra.
• Software distribution and application packaging with SCCM
• Good Understanding of MSI install sequences using Wise Studio & Admin Studio.
• Creating custom SQL reports as per business requirements with advanced SQL queries
• Extensively worked on many automations - leveraging VB & PowerShell scripting
• Monitor Server Infrastructure with MS System Center Operations Manager (SCOM)
• Configure the alerts, rules & custom monitors with proactive measures in SCOM 2012
• Responsible for supporting Citrix XenApp / XenDesktop & Citrix PVS, including install, upgrade and configuration
• Performed a side by side migration from XenApp 5.0 to XenApp 6.5
• Installed and Configured the XenApp 7.13 in Production and performed an in-place upgrade to XenApp7.15
• Managing 200+ applications in Citrix farm that has 100+ XenApp / XenDesktop Servers with approximately 1000+ concurrent users connected to farm
• Have extensively worked on Storefront upgrades and Stores with advanced settings
• Migrated the Citrix Websites / Web Services from Web Interface to Storefront
• Worked on Remote access feature with Storefront and published the Citrix applications to external world through the NetScaler gateway appliance crossed the firewall securely
• Design, Install, configure and manage Universal profile management in Citrix farm
• Evaluating, designing & implementing new technologies related to Citrix XenApp / XenDesktop, like UPM, Pre-launch, AppStack etc.,
• Extensively worked on Active Directory group policy object (GPO) in publishing Citrix related policies.
• Periodically evaluate the Citrix hotfixes and apply it in production environment with regular phases of testing
• Responsible for supporting Citrix NetScaler, including regular maintenance, upgrade and application delivery to Organization
• Migrated Virtual NetScaler (VPX) and Physical appliances (MPX) to different datacenters without impacting the business-critical applications
• Migrated 35+ applications from TMG to NetScaler, this project was a big success as part of device consolidation and reduced the cost involved with TMG to our customer
• Extensively worked on Firewall rules with DMZ migration.
• Process improvement & New Project initiation
• Implemented VMWare AppVolumes 2.13 in the production environment and incorporated it with XenApp / XenDesktop 7.15, this project made us to introduce the AppStack concepts with the PVS provisioned VDA
• Good understanding of VMWare, vCenter, ESXi and its backend storage.

Confidential

SYSTEMS ENGINEER

Responsibilities:

• 2+ years of experience supporting Windows, SMS 2003 & SCCM 2007 environment.
• 2+ years’ experience troubleshooting critical application deployment through SCCM.
• Deploy the SCCM site roles as required in different sites
• Software distribution, Application deployment and Patch Management using SCCM
• Operating system customizations and deployment to new / existing machines
• Custom reporting with advanced SQL query based on the business requirements
• Integrated WSUS servers with SCCM and managed the patch distribution
• Incident and Change management related with SCCM infrastructure
• Reported the software compliance to management on a regular interval with Software metering rules
• Deployed MS patches with WSUS 3.0 servers
• Configured the required GPO for WSUS services to deploy the MS patches

Confidential

ENGINEER TRAINEE

Responsibilities:

• Attended trainings on Windows & LINUX platform and systems management server (SMS) 2003
• Implemented SMS 2003 as POC to one of our telecommunication clients named VSNL
• Implemented ITMU and integrated it with SMS 2003 as part of POC
• Deployed MS patches through SMS 2003 to about 1000+ clients as part of POC
• Upgraded the SMS 2003 to SCCM 2007
• Supported desktop issues remotely with SMS remote client management tool
• Deployed a LAB setup for my team to learn the SCCM / SMS
• Set up install equipment (PC, Monitor, Printer and Scanner) for new employees for Windows in a deputation at a customer site VSNL
• Diagnosed technicalIT problems on desktops / laptops and provide effective solutions to end users