SUMMARY

• Experience as a Software Packaging / SCCM Engineer using Flexera Install Shield, FlexeraAdminStudio 5.x/6.x/ 7.0/8.5/9.5/10. x, Wise Package Studio 4.x/5.x/6x/7.0, SMS 2003, SCCM 2007/2012/2012 R2/1806
• Experience working on Operating Systems Deployments.
• Experience working with Flexera AdminStudio, Repackager, Tuner.
• Experience in managing OS deployment through SCCM and MDT for global clients.
• Experience in working with deployment tools like MDT, PXE, USMT and WDS.
• Worked on 07 Release of Windows 10.
• Experience on working with In - place upgrades of Operating systems from Windows 7 to Windows 10.
• Experience in Patching, Reporting, Imaging, Administering and Maintaining SCCM 2007/2012 infrastructure.
• Experience working on Drivers Package for various driver components as Intel, SATA, Bluetooth, Mouse/Keyboard drivers.
• Expertise in SCCM Administration, deployment, packaging, network inventory, installer and network designing.
• Experience working on Hyper-V virtual machines, creating Off-line ISO’ Confidential / USB for stream less imaging process.
• Experience in creating and maintaining complex installers (InstallScript and Windows MSI).
• Experience in creating Active Setups for the In-house applications for User-level applications.
• Experience in enterprise Desktop Management, and Electronic Software Distribution.
• Strong working knowledge of windows installer, MSI tables, windows registry entries, and installing system drivers.
• Good knowledge on Windows Installer concepts.
• Experience in .MSI and working with various applications for software packaging.
• Worked on various unattended install methods like silent install using Flexera Installshield Admin and Wise Package Studio Versions.
• Working knowledge with SQL scripting.
• Working experience on creating reports for Enterprise deployment using SQL / SSRS Report Builder.
• Experience in working on Custom Actions, InstallScript, VB Scripts, WMI Scripts and Wise Scripts.
• Expertise working on Wise package studio, Flexera Installshield Admin Studio and Soft grid/APP-V sequencing.
• Experience working with Citrix Environment, publishing packaged applications, creating VDI’ Confidential .
• Experience in Creating Transforms (MST), Patches (MSP) and Merge Modules using Different Tools.
• Experience with OSD and MDT within SCCM.
• Creating complex query-based User and Computer collections.
• Successfully worked on design and deployment of mid to large scale SCCM infrastructures.
• Expertise in using Orca, Procmon, Filemon, Regmon, In-Control tools to debug runtime problem in a locked-down environment.
• Creation of transforms (MSTs) patches and merge modules.
• MSI Validations for ICE using Orca and wise package studio.
• Worked with App-V Sequencer and Client for sequencing, streaming, testing and troubleshooting virtual applications.
• Good Knowledge of Windows Registry, File System, Services, Devices, Security, Windows 2003 Active directory services and other facets of XP.
• Work with Properties to customize MSI installs for different situations.
• Work with MSI tables directly or through the GUI.
• Experience in Validating MSIs using Microsoft Orca.
• Self-starter, motivated to learn, takes initiative and has experience working on complex projects and strict deadlines.
• Good team player with innovative, team-oriented, progressive experience in software design, development and testing.

TECHNICAL SKILLS

Operating Systems: Windows XP Professional SP1/SP2, Windows server 2008/R2/2003/2000, Windows 2000/2003/XP, Windows 7, Windows 10

Packaging Tools: Wise Package Studio 4.01/4.6/5.6/6.0/7.0, SMS Installer, Install shield, Flexera AdminStudio 5.0/7.x/9.x/10.x/11.x

Programming: C#, C, VB.NET

Virtualization Tools: SoftGrid, Microsoft App-V, CitrixScripting Install Script, VBScript, PowerShell 3.0, Wise Script

Databases: MS Access, Oracle 9i, SQL 2005/2008

Management Tools: Altiris, SMS/SCCM

PROFESSIONAL EXPERIENCE

Confidential

Systems Engineer

Responsibilities:

• Worked on SCCM Branch 1551/ 1606. Windows 10 Servicing.
• Extensive experience in design and installation of Microsoft System Configuration Manager .
• Worked on OSD integration with MDT.
• Migrated systems from Windows 7 to Windows 10 with MDT integration of USMT.
• Creating, managing Operating System images for different hardware models supported in the company which includes task sequences, injecting drivers to image and creating driver packages.
• Used Install Shield Admin Studio on Windows 10 for repackaging applications and create transforms for Vendor MSI’ Confidential for enterprise roll-out.
• Automate the applications for software distribution using Install shield 2013.
• Repackaging foreign software installations with Admin Studio 11.5 using Repackaging tool.
• Worked on post installation configuration requirements, this includes launching the application to disable options, accepting license agreement, turning off automatic updates, changing menu bars, add/remove default icons, install updates, etc. for all Enterprise applications.
• Conducts routine software audits to ensure compliance with established standards, policies, and configuration guidelines.
• Coordinate the packaging and deployment of applications to a distributed systems desktop environment.
• Experience on MSI, MST (Transforms), MSM (Merge Modules), MSP (Patches).
• Experience in using tools like Orca to directly edit the MSI/Validating the MSI.
• Used debugging tools such as Procmon to debug application issues.
• Application compatibility testing against core images for Windows 7.
• Work with Properties to customize MSI installs for different situations.
• Used Transforms and Patches to effect a seamless installation of the package on to the desired desktop.
• Silent installations using switches response files and automated scripts for user free interaction.
• Documented the steps and procedures for all the applications according to company standards.
• Worked on Compatibility check for In-Place Upgrade of machines from Windows 8.1
• Remediated Network and Security issues for In-Place Upgrade of machines.
• Successfully completed migration process of Windows 8.1 machines to Windows 10 with 95% compliance rate.
• Successfully rolled out Windows 10 In-Place Upgrade for VPN users.
• Remediated Network connectivity issues on Windows 10 for VPN users using custom In-House built installer and Active Set-up technology.
• Successfully created scripts using powershell to remove Edge shortcut from Taskbar and re-apply user pinned shortcuts during logon for the first time.
• Patching all the client machines monthly with the Microsoft Security updates and other third party application updates
• Working on Operating System Features and enhancements for Windows 8.1 / Windows 10.
• Worked on Business Load packages for the benefit of In-house.
• Create and distribute application packages (virtual and physical) to the enterprise that meet technical requirements
• Worked with RES Workspace Manager / RES One for User profile management across various devices for a user.
• Create engineered solutions for medium-to-complex initiatives according to specified requirements and design and review/approve project requirements.
• Interface with service management and security teams to assist in effective remediation through controlled major incident management & response.
• Identify research, diagnose and escalate as needed production problems such as defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content.
• Perform upgrades maintenance activities as well as troubleshoot system issues by providing on-site support and coordination with multiple teams
• Configuration Manager Client configuration and troubleshooting.
• Supports the operation and maintenance of System Center Configuration Manager (SCCM) 2012 corporate infrastructure. Installs, upgrades, and patches operating systems and complex software packages.
• Operating System Deployment (OSD) and reporting with Systems Management Center Systems Management Server.
• Conducts routine software audits to ensure compliance with established standards, policies, and configuration guidelines.
• Build and maintain corporate desktop/laptop OS images.
• Provide Tier 3 support for escalated desktop issues in relation to application deployment.
• Conducts moderately complex projects or phases of significant projects
• Applies advanced methods, theories and research techniques and assists in the development, implementation and documentation of processes and procedures to ensure compliance with process. Develops and implements tools and documentation.
• Performs repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures.
• Provides work guidance to less experienced personnel.
• Experience in SCCM rollouts, improvements, troubleshooting projects.
• Application and solution packaging for SCCM deployment utilizing industry tools such as Flexera AdminStudio - with detailed understanding of command line parameters, rules on installing, task sequence deployment with multiple components and steps in between, etc.
• Resolving remedy incident tickets that are escalated for Tier 3 support from the Service Desk
• Providing desktop/laptop/mobile solutions for different functionalities required from the main offices and field locations (where several real time applications run on the client machines, for measurement and management of the pipelines and such)
• Maintain the System Center Endpoint Protection and make sure the signatures are up to date all the time. Remediate SCEP client issues when necessary.
• Backup the data stored locally on the client machines and provide restore services (using Connected Data Protector)
• Packaging and deploying all client applications with Flexera and Microsoft tools (Flexera AdminStudio/Wise, System Center Configuration Manager)
• Publishing and Managing of Application packages and assigning AD Group permissions in App-V management console.
• Troubleshooting and resolving issues encountered while importing the application packages to Application Virtualization management console.
• Responsible for creating Virtual packages using App-V and VMWare ThinApp in VDI environment.
• Created base images for Citrix VDI environment.
• Worked with Public properties for user input values, for the end-user to change the parameters during Maintenance mode.
• Worked with various custom actions and sequences to trigger based on the changes required such as substituting the values on the end user machine configuration.
• Created silent install for chained MSI’ Confidential and substituting the properties using command line.
• Provided 3rd level infrastructure support, and assisted in the maintenance and troubleshooting of SCCM, and client workstations; possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships in order to troubleshoot SCCM related issues.
• Troubleshooting applications capture issues during sequencing and while streaming to the clients
• Interacting with the user to gather requirements and to test the application using remote assistance and online meeting.
• Sequencing applications onto Windows 7 using App-V 5.0.
• Perform general administrative tasks in the App-V management console such as setting up publishing servers, configuring publishing refresh, configure disconnected operation mode.

Environment: Windows 7, Windows 10, Flexera AdminStudio11.5, Install Shield 2013, OCT, ORCA, VB Script, Procmon, App-V, Citrix XenApp, SCCM 2012/2012R2, PowerShell, RES Workspace Manager, McAfee.

Confidential

Research Associate/Software Packager

Responsibilities:

• Developing both Application Virtualization 4.6 SP1 and Install Shield Admin Studio 11.0 on Windows 7 and Windows XP for repackaging.
• Used Install Shield Admin Studio on Windows 7 for repackaging applications and create transforms for Vendor MSI’ Confidential for a roll-out from Windows XP. Built setup.exe packages, MSI packages and MST transforms according to the package requirements.
• Experience in using tools like Orca to directly edit the MSI/Validating the MSI.
• Worked on .REG files like creating and merging, debugging the invalid entries and working with existing registry using VB Scripts.
• Customize MSI’ Confidential packages using Admin studio.
• Creating Windows Installer package for x86 and x64 architecture.
• Used SCCM 2007/2012 for deploying the packages
• Deploying the packages with SCCM 2012.
• Creating packages, programs, collections, and advertisements for large scale enterprise deployments.
• Provided guidance to customers around Windows XP to Windows 7 migrations using SCCM, Microsoft Deployment Toolkit (MDT), and User State Migration Tool (USMT).
• Provided infrastructure and design guidance for setting up and maintaining SCCM environments.
• Provided Risk Assessment and remediation guidance for SCCM infrastructures.
• Provided best practice guidance on setting up and maintaining a solid patching solution using SCCM.
• Responsible for creating Virtual packages using App-V and VMWare ThinApp in VDI environment.
• Created base images for Citrix VDI environment.
• Worked with Public properties for user input values, for the end-user to change the parameters during Maintenance mode.
• Worked with various custom actions and sequences to trigger based on the changes required such as substituting the values on the end user machine configuration.
• Created silent install for chained MSI’ Confidential and substituting the properties using command line.
• Provided 3rd level infrastructure support, and assisted in the maintenance and troubleshooting of SCCM, and client workstations; possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships in order to troubleshoot SCCM related issues.
• Troubleshooting applications capture issues during sequencing and while streaming to the clients
• Automate the applications for software distribution using Install shield 2013.
• Repackaging foreign software installations with Admin Studio 11.5 using Repackaging tool.
• Worked on post installation configuration requirements, this includes launching the application to disable options, accepting license agreement, turning off automatic updates, changing menu bars, add/remove default icons, install updates, etc. for all Enterprise applications.
• Coordinate the packaging and deployment of applications to a distributed systems desktop environment.
• Experience on MSI, MST (Transforms), MSM (Merge Modules), MSP (Patches).
• Experience in using tools like Orca to directly edit the MSI/Validating the MSI.
• Used debugging tools such as Procmon to debug application issues.
• Work with Properties to customize MSI installs for different situations.
• Used Transforms and Patches to effect a seamless installation of the package on to the desired desktop.
• Silent installations using switches response files and automated scripts for user free interaction.
• Documented the steps and procedures for all the applications according to company standards.
• Interacting with the user to gather requirements and to test the application using remote assistance and online meeting.
• Sequencing applications onto Windows 7 using App-V 5.0.
• Perform general administrative tasks in the App-V management console such as setting up publishing servers, configuring publishing refresh, configure disconnected operation mode.
• Deployment and virtualization of applications using Microsoft Application Virtualization 4.6 SP1.
• Troubleshooting and resolving issues encountered while importing the application packages to Application Virtualization management console.
• Developing and maintaining automation of software builds and deployments by using Microsoft Visual Studio and NAnt.
• Sequencing Middleware applications and Add-Ons/Plug-ins with their Primary applications using Dynamic Suite composition.
• Troubleshooting applications capture issues during sequencing and while streaming to the clients.
• Perform general administrative tasks in the App-V management console such as setting up publishing servers, configuring publishing refresh, configure disconnected operation mode.
• Used VMware Workstation to package the application on a clean virtual image.
• Create and manage VMware Snapshot to facilitate the packaging process.
• Experience in taking snapshots of the pre-install and post-install.
• Worked on various unattended install methods like Silent installations using switches.

Environment: Windows 7, Windows XP, Microsoft App-V Sequencer 4.6 SP1, Flexera Installshield Admin Studio 11.0, SMS/SCCM 2007/2012, VB Script, ORCA, VMWare workstation

Confidential

Process Executive/SCCM Engineer

Responsibilities:

• Worked on Silent Installtion for applications to distribute them via Software Center.
• Worked with Wise Package studio 8 and highly expertise in editing MSI tables, components andfeatures.
• Creating windows installer packages for X86/64 architecture.
• Experience in working with the requester in client systems to resolve issues in UAT.
• Experience in creating transforms, patches and merge modules.
• Experience in extracting MSI from exe using various methods.
• Application compatibility testing against core images for Windows 7.
• Worked with App-V Sequencer and Client for sequencing, streaming, testing and troubleshooting virtual applications.
• Publishing and Managing of Application packages and assigning AD Group permissions in App-V management console.
• Extensive experience in working with the registry key HKLM/HKCU.
• Experience in deploying the packages via SCCM to the validation team client systems.
• Experience in creating Business Load Packages (Task sequences) to distribute client systems based on a department wise.
• Worked on various advanced scripting tools like PowerShell App Deployment Toolkit.
• Experience in creating applications with database connectivity provided by the vendor.
• Experience in creating Operating system deployments to migrate from windows 7 to Windows 10.
• Worked on debugging tools like ORCA, Procmon, Regmon and Filemon.
• Experience in monitoring client health check via SCCM monitoring.

Environment: Windows 7/10, PowerShelVB script, Flexera AdminStudio 11.0, App-V,InstallShield, ORCA, Regmon, Filemon, Procmon, SCCM 2012/2012R2.