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Seasoned IT Veteran

14 year background spanning several technology areas including project management, support, and engineering. Quick learner with a conceptual big picture view of problems allowing rapid and well-balanced solution finding. Skilled and certified in a wide variety of Microsoft software suites and virtualization technologies, familiar with Linux/Unix OS's and understands networking and programming concepts.

Experience

Confidential

Virtualization and Storage Engineer

Technologies used

  • VMWare: vSphere 5.1 Suite ESXi, vCenter Server , Site Recovery Manager SRM 5.0
  • NetApp ONTAP 7-Mode, Virtual Storage Console VSC for vSphere, On Command System Manager
  • Microsoft: Windows Server 2003/2008, Active Directory, Exchange 2010
  • Hardware used
  • Servers: HP Proliant DL380, Dell PowerEdge R710
  • NetApp: FAS 3140 Controllers, 90 DS4243 Shelves, 2160 Disks, over 2PB of data
  • Responsible for maintaining virtualized server and SAN infrastructure providing services to up to 15,000 users
  • Performed live services migration between the primary and recovery sites using vMotion and SRM
  • Planned and applied Backup and Disaster Recovery plan for primary site using SRM, Directory Resource Scheduler DRS , and VSC
  • Executed site service consolidation and physical migration to an alternate base during drawdown of troop forces from Southwestern Afghanistan
  • Created new technical assessment to standardize hiring process for new virtualization employees

System Administrator 1

Technologies used

  • VMWare vSphere 4.1/5.1 Suites ESXi, vCenter
  • NetApp ONTAP 7-Mode
  • Microsoft: Windows Server 2003/2008, Windows XP/7, Exchange 2003/2010, Active Directory, Group Policy, PowerShell, SCCM, WDS
  • Other: Cisco IOS, Remedy BMC, Ghost image deployment
  • Hardware used
  • Servers: HP Proliant DL380
  • NetApp: FAS 2020, FAS270, DS14 MKII, 6 shelves, 100 disks, over 100TB of data
  • Performed troubleshooting on all aspects of network including networking LAN and WAN , Servers physical and virtual , and SAN for 1000 users across 1 hub and 9 spoke sites
  • Maintained 99 uptime for all services to all sites while operating in hazardous conditions
  • Executed VLAN change and implemented DHCP for both hub and spoke sites
  • Conducted live transfer of services over a WAN link between Forward Operating Bases FOBs
  • Completed live migration of vSphere suite from 4.1 to 5.1
  • Orchestrated site decommission and rollover of services to primary base

Experience continued

Confidential

Help Desk Administrator

  • Technologies used
  • Microsoft: Windows Server 2003/2008, Windows XP/7, Exchange 2003, Active Directory, Group Policy, Office suite
  • Hardware: Desktops, Laptops, Printers, Scanners
  • Other: basic networking layer 1 and 2 troubleshooting , Remedy BMC
  • Provided mission critical communications support for 30,000 users at Bagram Air Field, Afghanistan
  • Supported a variety of services over Classified and Unclassified networks
  • Worked in a small team for up to 12 hour shifts where continuous improvement was the focus
  • Trained new employees on a one-on-one basis and created documentation for standard operating procedures
  • Promoted to Night Shift Supervisor in under 5 months

Confidential

Client Support Administrator

  • Technologies used
  • Microsoft: Windows Server 2003, Windows XP/Vista, Exchange 2007, Active Directory, Office suite
  • Other: Directory Resource Administrator, Remedy
  • Performed tier 2 desktop administrator function in support of Fighters/Bombers Directorate at Wright Patterson AFB
  • Assisted with the implementation of new operating systems and software onto base network

Confidential

Installation Coordinator 4 years

  • Technologies used
  • Microsoft: Windows XP, Office Suite
  • Linux/UNIX: Red Hat, CentOS
  • Other: SDC proprietary internet proxy and mail forwarder , networking, SonicWall firewalls, DMZs, internet based email
  • Worked in a self-directed environment with dealership customers, field personnel, ISP's, and fellow associates for information, training, and troubleshooting
  • Simplified processes to improve installation efficiency over 500 in first year

Hardware Analyst 2 years

Technologies used

  • Microsoft: Windows Server 2000/2003, Windows XP, print servers
  • Linux/UNIX: Red Hat, CentOS
  • Other: ERA proprietary dealership management system , SDC proprietary internet proxy and mail forwarder for DMS , networking, SonicWall firewalls, DMZs, internet based email, Avaya phone systems, Remedy BMC
  • Provided level 2 and 3 technical support for remote customers across the USA

Confidential

Small Computer Systems Specialist

Confidential

Project Support Specialist Intern

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