TRAINING, STUDY OR EXPERIENCE:

• Microsoft Exchange Server 4.0/5.0/5.5/2000/2003/2007/2010 Administration, Design Implementation, including RPC over HTTP/S, Outlook Anywhere, Outlook Web Access OWA , Outlook Web App OWA , Exchange Web Services EWS , Auto Discover, Active Sync, Public Folder access and replication, Powershell, journaling, Edge Transport rules, Hub Transport Rules, Send/Receive Connectors, Database Availability Groups DAG , Exchange Replication Services High Availability and Site resilience , Active/Active and Active/Passive Clusters, LCR/CCR/SCR, Client Access Server CAS , DR/COOP backup, recovery, and hot/warm site failover/failback Blackberry Enterprise Server BES administration, maintenance and monitoring
• Microsoft Windows 2000/2003/2008 Server and 2000/XP/Vista/Windows7, including Fault tolerance and disaster recovery solutions, Distributed File System DFS link and replication, Share and NTFS security, Enterprise CA for PKI and IPSec implementation, Terminal Services, VPN and remote access, administration, security, Virtual PC 2004/2007, Virtual Server 2005, and Hyper-V
• Active Directory design and implementation to secure desktop and servers utilizing Group Policy GPO , including application package deployment, patch management and deployment, user permission assignments and restrictions
• Messaging and server systems monitoring, management, trend analysis/capacity planning, and patch management, including HP OpenView HPOV NNM/OVW , Microsoft MS System Center Operations Manager SCOM , MS System Center Configuration Manager SCCM , MS WSUS, Quest Message Stats for Exchange and BES, Systems Management Server SMS 2.0/2003
• ITIL v3 Change Management and Service Request Management, utilizing BMC Remedy IT Service Management Suite for Service Desk requests, Change/Release Management RFC/CRQ , and Asset Configuration Management
• EMC SourceOne E-mail Archive and Compliance EMC/VMware ESX3.x and ESXi 3, including Virtual Center, P2V, V-Motion, DRS, HA Workstation, and Server
• Boundary Protection systems/design and Anti-virus/SPAM solutions, including Exchange 2007/2010 Edge Transport servers, Cisco PIX/ASA firewalls, Barracuda SPAM firewalls, Sonicwall AV/SPAM/VPN firewalls, Postini AV/SPAM systems, MS Proxy Server, MS Internet Security and Acceleration ISA Server, Symantec Antivirus Corporate Ed v 7.0 thru 10.2 , Symantec Mail Security for Exchange v 5.x thru 7.0 , IMSS and Postfix
• Microsoft SQL Server 7.0/2000/2005 Administration, including oversight of SQL programmers activities, database design modifications, SQL Server performance tuning and stability
• Cisco Routing and Switching systems, including PIX/ASA Firewalls, VPN, ACE Load Balancer, Intrusion Detection Systems IDS and Infrastructure Design
• Website Design, Development and Support utilizing DreamWeaver, FrontPage, and direct coding with HTML and Javascript applets, including web server structure, security and performance tuning on Microsoft Internet Information Server IIS 3.0, 4.0, 5.0, 6.0 systems
• Microsoft Office and Outlook 97/2000/XP/2003/2007/2010/2013
• Novell 3.x/4.x/5.x system support and installation services, including NDS design, administration and support
• IBM Business Systems Analysis and Design Relational Database design and development
• WORK EXPERIENCE:

Confidential

Lead Messaging-Exchange Engineer 3rd Level

• Lead Exchange Messaging Engineer/Administrator Level 3 for a global, independent energy exploration and production organization whose datacenters span the United States Dallas/Houston , Europe UK , and Africa Equatorial Guinea . These data centers provide critical services for drilling and exploration operations in areas such as Canada, Norway, Scotland, the North Sea, Poland, Libya, and Iraq, among others. Messaging systems are critical to onshore and offshore operation communications, SCADA monitoring and alerts requiring extremely high availability to provide 24/7 follow the sun communications capabilities and support for email, teleconferencing and mobility clients across multiple time zones. The messaging systems and corresponding dependent alert systems identified as a primary organization critical service.
• Responsible for managing and leading complex day-to-day operation support of enterprise collaboration messaging services, including coordination and technical management of the messaging team on a daily basis. Lead troubleshooting of complex email and collaboration technology problem efforts, guiding Messaging personnel while resolving service issues and fulfill messaging requirements. Repair, reconfigure and test equipment as needed.
• Initially tasked with identifying existing messaging system limitations and providing solutions to establish a more proactive, as opposed to ticket or event based reactive, approach to operational support efforts. Implemented PowerShell scripts and automated reports to facilitate daily system checks, monitoring, and system information analysis. Developed processes, procedures and corrective actions to improve monitoring and maintaining messaging systems to ensure non-interruption of service, improving Exchange messaging system stability and availability.
• Directed, coordinated, and validated efforts of Messaging Team Support personnel in implementing over 60 corrective configuration actions identified as adverse to the health and functionality of the Exchange systems.
• Developed a redesign of the Exchange 2010 infrastructure to more efficiently and effectively utilize existing system capacity and redistribute Exchange server role functions to provide increased high availability, redundancy, stability, and accessibility across existing 4 international data centers. The redesign moved from an Active-Passive DR only model with a single site point of failure to an Active-Active model providing full cross-site global load balanced failover capability utilizing existing organizational systems and network, while reducing existing Exchange servers by about 30 .
• Developed inbound/outbound message-flow design to utilize existing devices and network capabilities to provide multiple cross-site redundancy for Exchange Client Access Server/Hub Transport CAS/HT systems. This design allowed site failure of 2 of 4 datacenters without loss of inbound/outbound messaging.
• Developed mobility message-flow design that reduced required CAS systems by 44 and establishing a 4-site GSLB Geo-Location High-Availability model utilizing the existing network devices and network connectivity routes. This additionally established a single connection name space instead of the previous 4 incompatible name spaces.
• Developed a 4-copy database model for all Database Availability Groups DAG spanning multiple datacenters to allow for 1-2 site loss scenario without losing user accessibility. This model allowed for full site scheduled maintenance without causing end-user access interruption. Noted design moved the organization from being only able to lose one DAG member server to up to 50 of DAG members before user access would be interrupted.
• Developed Messaging Test Environment design to mimic baseline configuration of production Exchange, Lync, and ActiveSync mobility services. Test environment consisted of 3 geographically separated sites, 2 cross-site 4-copy DAGs, 3 geographically separated 2-member CAS/HT F5 load-balanced arrays connected via geo-location GSLB providing fully functional testing for Exchange, Lync, ActiveSync mobility, DLP Data Loss Prevention , Security, and other messaging related services for all testing environments. Test environment utilized repurposed servers from the previously noted reduction 30 in required production servers.
• Responsible for creating and maintaining various graphical and text-based documentation and standards development. Worked to recreate the missing system and configuration information and documentation from Exchange 2003 to 2010 migration conducted during 2012/2013.
• Performed technical functions as Subject Matter Expert SME as requested, including, but not limited to, system evaluations, capacity planning, testing, and troubleshooting the messaging system infrastructure for both Exchange systems and for services such as Lync, ActiveSync, and other mobility services or for departments with high dependency on messaging services. Provide technical expertise and perform tasks for all related infrastructure projects, including business continuity and disaster recovery. Worked in collaboration with other teams as a technical resource on assigned projects.

Confidential

Messaging-Exchange Engineer 3rd Level

• Level 3 Exchange Engineer 2010/2003 responsible for the design, implementation, migration, support, maintenance, upgrade, and monitoring the messaging infrastructure spanning 3 regional data centers, comprising 159 Exchange servers reduced from 230 Exchange servers with 220,000 mailboxes moving over 31 million messages a day. The same responsibilities existed for two 2 separate test/development forests comprising 35-75 Exchange servers each. Each of the 3 environments required high level of service, critical reliability, maximum uptime, and maximum availability. This included performance monitoring to anticipate future requirements, trends and changes to assure current and future customer satisfaction.
• Performed technical functions as Subject Matter Expert SME , including, but not limited to, system evaluations, capacity planning, testing, and troubleshooting the messaging system infrastructure for both Exchange systems and for services such as Lync, SharePoint, Lotus Notes, and mobility Blackberry and Good or for departments with high dependency on messaging services such as application development, claims, legal services, and emerging technologies. Worked in collaboration with other teams as a technical resource on assigned projects.
• Responsible for creating and maintaining various graphical and text-based documentation and standards development. Evaluated and tested various equipment, systems, configurations, procedures, new software, and hardware to enhance the messaging environment. Available 24x7 and participated in rotational on-call duties, as well as availability for scheduled maintenance windows.
• Implemented procedures and PowerShell scripts to proactively monitor, test, collect and analyze system performance statistical data to maintain and improve quality of messaging services. Ensure compatibility and interoperability of messaging infrastructures to support disparate enterprise computing systems and applications. Propose and create system design models and specifications to provide highly available systems to support State Farm strategic direction.
• Provide system support for event identification, event correlation, event escalation and event recovery as related to messaging infrastructures. Identify root cause and mitigation design options to minimize likelihood of another occurrence.
• Engaged to assist during an ongoing project upgrading the 2003 Exchange environment to Exchange 2010. Responsible for validating or implementing existing design requirements for server hardware, RAID and logical drives, database placement, DAG setup, replication topology and networks including necessary routing table entries , network load balancing, mailbox relocation structure, DNS requirements, CAS Arrays, Hub Transport configuration, journaling, message archive, and other Exchange 2010 configuration and implementation actions. Identified improvements for storage configuration, database placement, potential performance bottlenecks and other modifications that could be implemented within scope of project.
• Implemented daily Battle Rhythm system checks, performance monitoring and custom alerts for SCOM to proactively monitor and maintain systems at the highest level of availability. Identified a trend that uncovered a large number of drives having a firmware flaw that would cause an extremely high incident of drive failure jeopardizing database integrity. Coordinated with hardware teams to have all faulty drives per server 5 x 17 1 RAID 5 arrays replaced without loss of data or user access.
• Identified over utilization and performance bottlenecks in production systems. Formulated, coordinated, and implemented a redesign of the Exchange 2010 structure to more efficiently utilize existing storage capacity, distribute databases and servers to provide increased high availability, redundancy, stability, and accessibility across existing 3 data centers. The redesign increased fault tolerance availability from an outage at a 7 loss single server per DAG to 50 1 loss across all DAGS and sites before loss of user access, recaptured almost a Petabyte 900 TB of wasted hard drive capacity, increased mailbox databases to improve performance and storage capacity, reduced resource over-utilization, reduced need for 15-22 additional servers, reduced heat/cooling requirements in datacenters, saved approximately 6.5 million expansion costs, provided for true cross-site failover without loss of service and user access, reduced 50 loss of user access due to a site failure to 0 , and many other benefits salient points list available .
• Identified and implemented a number of system enhancements to improve high availability, ease of access, and stability. These included NIC teaming a first for SF Windows systems , WMI corruption recovery methods to eliminate need to reload servers, Global Server Load Balancing GSLB to provide highly available cross-site loaded balanced accessibility, GSLB incoming SMTP Hub Transport services for disparate messaging systems such as UNIX, LINUS, Lotus Notes, and application web-based mailing systems.
• Two test forests were redesigned in the same model to mimic production to allow for valid testing of application development, processes, and procedures. This was done in a predominately virtual machine environment. Each Test Forest had the number of servers reduced to about 35 total servers from more than 75 prior to the redesign implementation. All implementation was conducted without user or application development interruption.
• All redesign efforts were implemented without user interruption or production system down time. Following the redesign implementation it was noted there were no email system outages for 14 months attributed to the Exchange systems. There was 100 uptime availability for Exchange based messaging. Any interruption in access was due to external sources such as network outages, DNS failures, or AD/DC accessibility.

Confidential

Messaging Services Team Crew Lead

• Senior Messaging Lead engineer responsible for supervision, coordination and technical management of Messaging System Engineers and administrators for all Missile Defense Agency MDA messaging services across all sites of the MDA. This includes Colorado Springs, CO and Huntsville, AL in the support of the installation, configuration, operations, maintenance, testing, troubleshooting of MDA messaging systems, as well as the support of hardware, software, and associated tools in a Windows 2003 Active Directory AD / Exchange 2007 environment Unclassified and Classified . Perform duties as the primary and technical Point of Contact POC for all MDA messaging services, requiring 24x7x365 on-call availability and night or weekend shifts as required.
• Participate and coordinate ITIL v3 level Change Management processes and procedures, including acting as member of the Change Advisory Board CAB oversight of Messaging Crew RFC/CRQ's DDIP, testing and back-out plans coordinate and maintain oversight of scheduled maintenance and patching activities in rotation with other leads detailed in the Forward Schedule of Changes FSC
• Participate in training coordinated by MDA for knowledge maintenance and in preparation for system upgrades and project implementation, including Windows Server 2008 operating system and Active Directory, EMC SourceOne Archive/Compliance, ITIL v3, Blackberry Enterprise Server BES , Exchange 2007/2010, Office Communication Server OCS , Information Assurance IA , Operational Security OPSEC , and other similar training.
• Implemented processes and procedures to improve service request and restoration response activities that existed prior to assuming Crew Lead duties, reducing the Service Request weekly average backlog of 49 tickets Q2 2009 reflecting a 4.5 day average resolution time that existed prior to assuming the Messaging Crew Lead position. Those actions subsequently reduced the previous metrics down to the current Service Request weekly average backlog of 0 zero tickets Q3 2010 reflecting less than a .46 day average resolution time
• Implemented processes, procedures and corrective actions to improve Exchange/BES messaging system stability and availability. During the middle of Q4 2009 a number of critical Exchange system failures elevated the Critical Priority system down resolution time to 1.36 days. The processes and corrective efforts initiated have resulted in Critical Priority resolution now down to 0.00 days. During the last nine 9 months the Exchange/BES messaging systems have had no outages attributed to Messaging Crew controlled systems. Any interruptions or delays outside of scheduled maintenance periods were due to external systems routers, switches, GPOs, etc. or third-party services i.e. RIM, AT T .
• Coordinated activities for the migration to Exchange 2007 in concert with MDA Architecture/Engineering Team, resulting in no service interruption migration of extensive Public Folder hierarchy and movement of mailboxes across multiple geographical sites.
• Responsible for the engineering, coordination and integration of EMC SourceOne compliance-archiving system solutions Unclassified . Currently working on the preliminary stages of engineering and coordination of resource to implement Office Communications Server due March, 2011.
• Total responsibility to maintain, coordinate, supervise and participate in the troubleshooting and resolution of hardware/software conflicts and vulnerabilities in relation to Exchange 2007, and the installation and configuration of messaging servers and equipment, which includes Exchange 2007 Classified and Unclassified , BlackBerry Enterprise Servers BES , Barracuda anti-virus/SPAM servers, System Center Configuration Manager SCCM , SQL Servers in support of BES and other messaging functions , Exchange Management Servers, monitoring services, network infrastructure, and other messaging system related support services.
• Responsible for leading troubleshooting efforts and guiding Messaging personnel while they resolve service issues, fulfill new messaging requirements, and for the creation and maintenance of messaging related standard operating procedures and policies.
• Coordinate efforts with other MDA work center leads such as Project Management, Server Management, Storage Management, Resource Management, Integrated Service Desk, and Client Support Administration to resolve Incident Requests and Engineering Change work orders as well as the support of Incident Management, Problem Management, and Knowledge Management maintenance. Coordinate BlackBerry-related service activities and actions with DXCT before implementation.
• Coordinate, monitor and perform capacity management planning and trend analysis. Coordinate the weekly and monthly service level and performance metrics and trend analysis reports DR/COOP IT Disaster Recovery and Classified Contingency Plans IAVM compliance reporting system CI management and Knowledge Management updates, reported as a monthly KPI.
• Support and communicate with MDA CIO, JRDC CIO, and other VIP customers, including but not limited to the identification, development and presentation of ad hoc reports, analyses, and PowerPoint presentations.

Confidential

Senior Exchange Engineer - Active Directory Support

• Design, support and maintain worldwide Exchange organization for internationally based music company with 34 Exchange 2003 servers in 20 U.S. and International locations 274 connectors, 8700 mailboxes, 4200 contacts, 1900 distribution lists, and 13,250 public folders transmitting 300,000 500,000 messages daily, and 14.2TB of storage 8TB utilized worldwide.
• Initially tasked with resolving a stalled over 2 years migration from Exchange 5.5 to Exchange 2003, which was completed 90-100 days after entry to position.
• Collaborate with Active Directory Team to resolve a number of AD design related issues impacting Exchange performance, security and permission matters both AD and Exchange migration and non-migration related . Continued to work with AD Teams in ongoing AD procedures and policy design and implementation processes. Perform general system administration duties in Windows Active Directory, including system policies and object permissions.
• Responsible for all aspects of messaging environment, including, but not limited to, EMC SANS Clarion storage and EMC RMSE clone backup images, NetBackup for Exchange databases, Blackberry Enterprise Servers BES and accounts, Active Sync to support iPhones, Postini SPAM and Virus security processes, TCP/IP processes and protocols including DNS A, MX, SPF, etc. configuration, WINS, SMTP, SNMP, FTP HTTP, Quest migration tools and Message Statistical tools, VMware ESX server virtual machines, establish and update Exchange system documentation and configuration settings, Remedy system instigated end-user support Outlook and Entourage and analysis of technology requests message tracking, mail-delivery and connectivity , HP Proliant server update and performance procedures, Administration of mailboxes and user accounts
• Conducted studies of projected enhancements in hardware and software, performance measurement and evaluation, provide 24/7 on-call support and weekend maintenance activities as necessary

Confidential

Network Systems Consultant and Trainer - Owner

• Microsoft Certified Partner
• Provide Contract Consulting Services to MCSPs and other computer network related companies
• Provide Windows NT 4.0 to Windows 2000 and Windows 2000 to Windows 2003 migration services to various companies, including migration from Exchange 5.5 to Exchange 2000 and to Exchange 2003. Approximately 100 migration projects completed
• Continue to provide ongoing remote administration services to various companies, including remote technician and end-user support, including boundary and internal security protection, anti-virus and anti-SPAM solutions, Active Directory Group Policies GPO , Exchange 2000/2003 services, remote access via Terminal Services and VPN, SharePoint Services, FTP and Website services
• Provide consulting and administration services to database marketing companies to support their internal networks and selectively to their client companies' projects, including, but not limited to, BMW, Air New Zealand, Disney, Yamaha, E-Trade
• U.S. Air Force Provide training and consulting to Communication Squadrons CS at Air Force Bases AFB and Air National Guard ANG Bases in Continental United States CONUS and Overseas Air Bases PACAF, USAFE . Held Security Clearance NAC for USAF Base network access and use, currently maintain an active account in Department of Defense DOD DEERES database and Sentinel Key. Provide Consulting and problem resolution services to various AFB Communication Sq as requested. Provided various courses including Cisco routing and switching, Microsoft Windows NT/2000/2003, Active Directory Design-Implementation-Security, Exchange 2000/2003, System Management Server SMS 2003, HP OpenView, Storage Area Networks SANS , Microsoft SQL Server 7 and 2000, Network system security CA, PKI, Firewalls, NAT , Network , A , TCP/IP, Website development utilizing HTML, FrontPage, and DreamWeaver
• ExecuTrain San Diego Provided training for U.S. Navy personnel during migration to Windows 2000, including Windows 2000 Server, Active Directory and Infrastructure and migration from Exchange 5.5 to Exchange 2000.
• Wave Technologies, College of Information Technology CIT , New Horizons Computer Learning Center, Software Education of America SEA Provided training including Cisco, Novell, Microsoft Windows 2000 and NT 4.0 Server, Active Directory, Security, Exchange 5.5 and 2000 , CompTIA A , Server , Network Security , Internet , Project , Website development HTML, DreamWeaver, FrontPage

Confidential

Network Systems Consultant - Owner

Microsoft Certified Solution Provider

Network Systems Consultant VAR Small business and departments within Enterprise

• Survey, analyze, design and implement computer network solutions for new and existing network environments including, but not limited to, messaging systems, Internet and WAN access, Internet websites, database solutions, scheduling solutions, remote access solutions, document management, and security
• Establish hardware and software specifications for implementation and RFP's
• Integrate and migrate Microsoft, Novell, Macintosh, Unix, IBM based platforms
• Provide on-going and on-demand service and support for computer network systems for small business, corporate, educational institutions, and governmental clients
• Contracted for company Administration or Operation Management detailed example available on request
• Contract MCT Delivered Microsoft Official Curriculum Courses
• New Horizons Computer Learning Center, Software Education of America SEA , Computer Education Institute CEI Taught various Microsoft Courses Windows NT 4.0, Windows 2000, Exchange 5.5 and 2000

Confidential

Deputy Sheriff

Conduct computerized crime analysis and establish trends for patrol patterns Participate and evaluate field trials of new Computer Aided Dispatch CAD and Mobile Digital Terminal MDT communication systems, and other computer network systems

General law enforcement duties, including street patrol, investigations, and field supervision of patrol shifts

President Sheriff's Association

• CEO of 2500 member organization, increasing assets from 175,000 to over 1,850,000 during 5-year term
• Design, implement and support Novell 2.x 1989 and Novell 3.x 1990 network and workstation clients, including Windows 3.11/95 and MS-DOS. Establish network hardware and software application requirements and provide Network and computer systems support for staff
• Design and implement migration to Windows NT 3.51, and subsequently to Windows NT 4.0
• Design and implement Exchange 4.0 systems, subsequently migrating to Exchange 5.5
• Design and coordinate development of Paradox relational database for member benefits and general data requirements, maintain and support database and systems
• Represent Deputy Sheriffs, Deputy Marshals, District Attorney Investigators in legal defense administrative matters, employment contract matters and negotiations, legislative issues and legislation, and other matters of representation
• Establish and manage operational budget and Trust funds from almost 2 million gross receipts
• Supervise and evaluate employees and retained law firms, working in concert with General Manager and staff
• Instructor and Field Training Officer
• Instruct various law enforcement courses at the San Bernardino Sheriff's Academy, including Basic Academy, Reserve Academy, and Advanced Officer Training Conduct practical course evaluations for Basic and Advanced Officers Develop and evaluate Academy course curriculum and test instruments Conduct Field Training of newly promoted Deputy Sheriffs to patrol duties