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On-boarding Engineer/production Support Lead Resume

Plano, TX

SUMMARY

  • I have 5+ years of experience in Productions Support, ITIL approach, Configuration Management, DevOps and Build and Release Engineering tools. I maintain/provision development, Pre - Release, Production Linux/Windows environments (Environment Management) for large number of applications with weekly, monthly and quarterly releases.
  • Participate in an Agile/Scrum team, extensive hands on experience with quality assurance methods, debugging.
  • Good experience in using Ant and Maven.
  • Windows, Linux System administrator for client and server systems.
  • Proven experience on application teams with good problem solving, debugging & troubleshooting Skills.
  • Proven ability in automation using scripting tool Shell and Python.
  • Helped establish the physical environments to effectively perform the software builds and deployments with an emphasis on quality, integrity, and security.
  • Great experience with version control tools such as TFS, Subversion and GIT
  • Experienced in trouble shooting, Configuring and Deploying Enterprise Applications in Jboss, Weblogic

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

On-boarding Engineer/Production Support Lead

Responsibilities:

  • Lead a team of 4 to provide 24/7 technical second-level support for several applications as per SLA.
  • Tracked, logged and responded to support tickets. Performed user account maintenance, managed incidents and provided resolution for end-users technical challenges. Troubleshoot hardware/software issues
  • Ensured that complex defects and problems were resolved through production releases and upgrades.
  • Participated in stand-up meetings to onboard current applications to the new deployment approach “continues integration continuous delivery pipeline” for different stacks using
  • Jira dashboard to keep track of users, branches and commits.
  • Migrating coded from SVN and TFS to the new GIT repo and maintain different codebase repositories.
  • Maven and Nuget to package source codes and configure needed .conf parameters.
  • Jenkins to build jobs and publish the artifacts to artifactory repository.
  • Jfrog to manage/maintain the published artifacts.
  • Ansible to deploy the codes to targets servers
  • Nunit and Junuit to unit-testing
  • SME to the assigned applications; answer technical support queries and implements fixes for applications problems.
  • Wrote and executed SQL queries for reporting and research purposes.
  • Reviewed and implemented upcoming releases using BMC remedy ITservicemanagement and coordinate them ensure proper documentation, proper entries, approvals and smooth implmentation.
  • Performed/Monitored Autosys activities such as backups, migration and switching jobs status.
  • Utilized various tools and technologies to deploy and migrate different components to targeted servers using different technologies BNC Bladelogic (server automation console), Udeploy and other customized tools.
  • Performed configurations and setup on different customized platform.
  • Created alerts and installed Gateways on servers to utilize ITRS Geneos monitoring tool.
  • Used Jira dashboard to handle reported issues, UAT migration activities and provide access.
  • Documented different applications deployment procedures using Atlassian Confluence, the documents are to transfer knowledge among team members.
  • Responsible for gathering troubleshooting issues and summarizing them into a weekly report for management.

Environment: Jenkins, Ansible, Subversion, Vault, Git, Unix/Linux Shell Scripting, Autosys, Oracle SQL, TOAD, Teradata, ETL, Informatica, Confluence, Change Management, Weblogic, Agile, ITIL, VMWARE, ITRS

Confidential, Winston-Salem, NC

Sr Build and Release Engineer

Responsibilities:

  • Developed and maintained integrated CI pipeline platform that’s Jenkins based with various tools to streamline the software development process (SVN, Maven, and Nexus).
  • Monitored and assisted in leading change and automation into the development life cycle, and the development process, to carry forward configuration management best practices.
  • Maintained and enhanced the CM Framework standards consistently for all applications as needed.
  • Executed the build and install software releases in development and test environments consistently for different applications.
  • Implemented and maintained the branching and build/release strategies utilizing Subversion (SVN) and GIT.
  • Involved in periodic archiving and storage of the source code for disaster recovery.
  • Execute Refreshes, Configuration and Rebuilds of Development, Test, UAT and Release Environments.
  • Support the Development counterparts to ensure that they have everything they need to succeed and ensure the teams are equipped with the right servers, access, process and tools to get their work done.
  • Monitoring error logs, fixing problems and tuning parameters on Application Servers likeWebLogic/WebSphere.
  • Configured LDAP using active directory Server for user authentication.
  • Maintained Load balancing, high availability and Fail over for the servers
  • Deployed inSOAcomposites, created Datasources,JMSdestinations, and securing web services.
  • JDBCConnection PoolandMultipoolconfiguration with Oracle, MySql, DB2 and SqlServer.
  • Node Manager Configuration - remote managed server start and stop. SSL communication between adminserver and nodemanager.
  • Administrated and provisioned OBIEE reports, scorecards, dashboards, ad-hoc analysis for the environments.
  • Worked on ODI 11g and ODI 12c studios navigators like Designer, Topology, Operator and Security Navigator.

Environment: Jenkins, Subversion, Vault, Git, Unix/Linux Shell Scripting, Oracle SQL/PLSQL, SOA and ADF Applications, Change Management, Weblogic Scripting Language (WLST), Python. EBS, OSI, OBIEE, VMWARE

Confidential, Bolingbrook, IL

Release Coordinator

Responsibilities:

  • Member of production support team that supported +100 applications and their code releases to lower environments as well as productions.
  • Worked with Development teams to deploy various sourcecodes and/or components using in-house or 3rd party tools while coordinating with other involved teams such as DBA and Middleware team to ensure proper implementation.
  • Coordinated application releases from Dev to UAT to Prod ensuring all standards are followed and approvals are obtained.
  • Managed large number of access requests via BMC Remedy Access Management tool.
  • Maintained and monitored applications which are stored on Unix or Windows servers.
  • Supported migration and data changes activities to various systems by putting batch jobs on hold, validating data with SQL queries and running test plans to validate the changes.
  • Helped in gathering requirements and create functional specifications.
  • Maintained and/or created documentation including but not limited to documents supporting change management process and procedures, job run book, data backup and retention policy, and applicable access controls documentation.

Environment: Subversion, SQL, Unix, Autosys, Java, Git, JIRA, Shell Script, SDLC, Change management, Release Management.

Confidential

Deployments specialist

Responsibilities:

  • Participated in 24x7 production support team during deployment.
  • Managed builds and wrote Build scripts for JAVA and Weblogic based applications
  • Maintained source code repositories in Subversion (SVN).
  • Performed installation, configuration and administration of Subversion (SVN) and afterwards migrated sourcecodes, and website code over to Git in Windows and Linux environment.
  • Created Continuous Build Process using Cruise Control and Hudson. And track the changes on the sourcecode.
  • Worked with Jira, to handle DCR (defect Change Request) MR (Maintenance Request).
  • Automated the current build and release process using Shell scripts.
  • Debugged Build failures and worked with developers and QA people to resolve the related issues.
  • Performed various builds for the QA, and Production Environments. participated in design and code reviews process that follows Agile methodologies
  • Provided support to the existing Service Delivery (Operations) teams on level 3 issues including hot fixes /break fixes as needed to maintain the current production state. participate in the full SDLC (Agile), including planning meetings, iterative development, estimations and design sessions perated effectively in situations with limited information; is innovative, flexible and adaptable
  • Configure and deploy middleware systems (Apache, JBoss)
  • Updated existed scripts on Linux Servers for automating daily activities

Environment: Subversion, ANT, Maven, Unix, Perl, Python, SVN,TFS, Java, Git, JIRA, Shell Script, Jenkins.

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