Systems Administrator Resume Profile

SPECIAL SKILLS

Virtualization: VCP 4.1 Certified: VMware ESXi 4.0-5.5, vSphere, Update Manager, vMotion, Storage vMotion, etc.
Office Tools: Word, Excel, PowerPoint, Access, FrontPage, Publisher, Outlook, Open Office, Google Apps.
Basic Knowledge Programming Languages: C , Java, Perl, HTML, XML, Visual Basic, SQL, and PHP.
Operating Systems: Windows XP, 7, Server 2003, Linux Ubuntu, Knoppix, Redhat, SUSE , Solaris, VMware,
AIX, HP-UX.
Network: TCP/IP, Wired and wireless setups, network security, RSA SecureID, VPN
Backup Software: Avamar, Networker, NetBackup, BrightStor, TSM, Apple Time Machine, Mozy
Storage Arrays: Symmetrix, CLARiiON, EMC Disk Library, DL3D, DLm, DTL, Data Domain
CMS: Xaraya, Drupal, Wordpress, Joomla
MISC: SSH, SFTP, FTP, WebEx, Dial-in, Remedy, Oracle Database logging, Knowledge base solution creation, ESRS
Highly Motivated and Creative Individual and adept at finding Practical Solutions to Problems
Proven Ability to Communicate and Work Effectively in Different Environments and committed to the Highest
Level of Professionalism, Personal Excellence, and Integrity
Effective in Communicating Ideas and Information in a Coherent and Thorough Manner and effective at developing Trust and Partnership among Team Members, and as a Natural Leader, Motivating others Toward
Common Goals

EXPERIENCE

Confidential

EMC Data Domain Engineer previously Avamar, Symmetrix, Disklibrary and CLARiiON Engineer

Manage a production Data Center environment included multiple backup hardware and software or hybrid applications as well as multiple hosts and storage platforms including virtualized product offerings on ESXi/vSphere 5.5.
Mentored a new team of 40 engineers in Utah COE for over one year
Developed internal knowledge base to assist support engineers to be more efficient and assist in knowledge transfer. Review server and application logs to provide analysis and action plans for incidents. Remotely troubleshoot issues over WebEx or ESRS connections
Work with Colleagues worldwide to provide Continuing Support to Customers in any Global Locations
Mentor Colleagues and provide training material and on the job training and shadowing to assist in team development. Central focal point for providing and developing documentation for the team
Review and Analyze host, switch, and array logs to resolve issues and determine root causes. Record problem solutions and steps in Sales Force to assist with future problem developments and efficiency in solving similar problems in the future. Create Bugs and Knowledge Base articles to assist with product resolutions and RCAs
Knowledge of Symmetrix command line scripts and bin file creation and basic health check functions and
CLARiiON Storage array and many of EMC's other products. Utilize Command Line Interface via
navicli/naviseccli and also Graphical User Interfaces via Navisphere Manager/NST to perform CLARiiON
Storage Array Management and troubleshooting functions

Confidential

Systems Administrator

Maintained user account, mail lists, and mail services across a multi-platform environment which includes
Windows, UNIX, and Solaris. Maintained all backup data at multiple locations, including backup routines, testing data integrity, and offsite storage of media
Reported updates on operational problems, plans, and progress to other Systems Administrators
Produced network, system, security, and user documentation and published to intranet
Repaired all employee hardware and software issues

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