SUMMARY:

Having 11+ years of IT experience specializing in Infrastructure Management Services (Datacenter Operations, Windows Server, VM and Cloud & AWS Administration) & ServiceNow Administration.

TECHNICAL SKILLS:

Skills: ServiceNow Administration (5 years), Active Directory (5 years), Datacenter Administration (4 years), Virtualization (4 years), Cloud Computing (3 years), Windows Server Administration (5 years)

WORK EXPERIENCE:

ServiceNow & Infrastructure Manager

Confidential, New York

Responsibilities:

• Managing all core banking, system applications, administer servers and day - to-day technical operations across different locations in Confidential
• Software lifecycle, component upgrade, and decommissioning
• Deployment of secure builds/secure configuration and maintenance
• Managed Private Cloud services, experienced on IaaS, PaaS, DaaS, DBaaS support
• Worked on AWS - IAM, S3, EC2, Glacier, CloudWatch
• Managed UIA project (unsupported Infrastructure and applications) for Treasury, globally
• Played scram master role while handling UIA and Cost Reduction Program.
• I drove end to end strategy for BTB & RTB teams towards building the virtual & Cloud environment to reduce the Physical hardware.
• Working directly with Global management to create value, drive UIA, Storage Optimization and increase profitability and reduce costs.
• Managed and maintain complete Treasury IT infrastructure services and involved in new project build strategies.
• Quarterly Patching and security vulnerability rollouts as and when required and maintained 100% compliant.
• Managed complete CMDB (Configuration Management Database) changes like migrations, decommissions, Creation of new applications across Treasury, Globally.
• Prepare budget forecasting report in the start of the year and implement various cost effective methods.
• Responsible for deploying the VM and Cloud servers as per the project requirements and provide admin access plan backup schedules based on the criticality
• Awareness of risk/cost drivers and how these may influence risk appetite
• Advice, governance and conformance against standards and industry best practice
• Technical maintenance and full end to end lifecycle activity for the Confidential Treasury Estate
• Discovery and reporting of Treasury software components and evidence of secure controls
• Front door for all Treasury risk, audit and regulatory engagements and activities
• Ability to build relationships and collaborate with other teams

Team Lead - Datacenter Operations

Confidential

Responsibilities:

• Managing 3 Datacenters utilizing of VMware ESX 5 blade servers and storage by EMC
• Building and managing and providing the VM servers according to the project requirements.
• Planning of Patch management as per the Schedule.
• Support to raising & implementing including the Patch management CR s in the Wintel infrastructure.
• Participation in Server Restoration Team and doing Root Cause Analysis for severity 1 & Severity 2 calls.
• Coordinate with multiple teams to fulfill new server build requests to satisfy configuration, storage, backup and monitoring requirements.
• Sound knowledge on Linux servers, Windows servers & VM ware Servers
• Good Hands - on experience on DELL, HP, IBM and Solaris Servers, & Blades
• Achieved a system uptime of 99% through supervision of operations and preventive maintenance
• Planned and prepared the successful execution of the annual Power maintenances in the Datacenters
• Managed the strict control of all production access to Windows, UNIX, VM Ware server applications and databases by internal policy & procedures
• Acting as a liaison between the Datacenter, users & vendors, when problems are reported.
• Provided daily reports to Upper Management on the instances that occurred on all shifts
• Managing the control of all inventory for 3 Datacenters
• Managing the scheduling of system maintenance for all peripherals (Tape drives)

Team Lead

Confidential

Responsibilities:

• Leading and supporting the team in resolving the technical issues on priority
• Automated server user administration tasks i.e. add remove users, create shared directories, set permissions on shares and modify registry settings.
• Maintain daily operations for Windows server infrastructure and components
• Find the route cause analysis for unresolved issues and create new KA s to streamline the process.
• Conducted team meeting and provide periodical updates to the new joiners and address the technical issues within the team by providing the solutions.
• Conducted trainings and refresher trainings to the new and existing team members to improve the productivity.
• Administering the application servers in PROD/UAT and to provide the periodical update to the management
• Presented the monthly SLA reports and breach analysis reports to the managers.
• Offers a good measure of control over the Active Directory automation process
• Review - Approval Workflow for controlled automation
• Establishing the needs of users and monitoring user access and security

Team Lead

Confidential

Responsibilities:

• Support the team in resolving the technical issues on priority
• Find the route cause analysis for unresolved issues and create new KA s to help the team members
• Conduct the team meeting and provide periodical updates to the new joiners and address the technical issues within the team by providing the solutions
• Administer the application servers in PROD/UAT and to provide the periodical update to the management
• Presented the monthly SLA reports and breach analysis reports to the managers.
• Offers a good measure of control over the Active Directory automation process
• Review - Approval Workflow for controlled automation
• Establishing the needs of users and monitoring user access and security

Sr. Technical Associate

Confidential

Responsibilities:

• Windows Admin - User administration on Active Directory, Creating Security groups for folders and providing privileges as per the server location Creating Non User accounts and special accounts for the server logins according to the type of application.
• Creating Mailboxes for the users on exchange servers and providing Internet Access according their profiles.
• Remotely accessing the servers for cleanup activities and migrating the client data.
• Working on the Lotus Notes Admin as in taking care of the user accounts, checking the Event manager& user conflicts in the lotus server.
• Issuing Crypto Cards and RSA Tokens, Managing the user token accounts, giving access to the Console according the role assigned and maintaining the logs.
• Mosaic Server: Active Directory User administration
• SAP Mass User Administration, Profile Generator (PFCG), Role, Profile creation, and modifications.
• Mainframes User Administration and maintaining early warnings

Sr. Technical Support Executive

Confidential

Responsibilities:

• Trouble shooting on Wireless, Cable, Dialup & networking issues
• Software Installations for printers, Scanners and other peripherals
• XP, Vista & Win 7 Operation system installations
• Trouble shooting on Laptops and Desktop Hardware issues
• Fixing up the Virus and Spam issues