SUMMARY:

• 3 years of Cisco experience working with switches and routers
• 10 years of Network Technician experience
• 10 years of LAN/WAN/Wireless operations experience
• 15 years of end user desktop support
• Associate's Degree in Information Technologies
• Professional with over 15 years of experience in the computer industry as a LAN/WAN and end-user desktop technical specialist, data communications analyst, and support representative. Background includes systems installation, repair, maintenance, troubleshooting, problem resolution, installation of structured wiring systems, and the purchase of new IT equipment.

TECHNICAL SKILLS:

Software tools: Windows NT,XP,Vista,7.x, MS Office Products, Exchange, Active Directory, Macintosh OS, HP Openview, SQL queries, IBM NetWare, Cisco Routers, Switches, TCP/IP, DNS, IIS, IPX, SPX, NetBIOS, LAN/WAN, VNC, VMware, VPN, VERITAS Backup and Symantec Endpoint Protection.

PROFESSIONAL EXPERIENCE:

Confidential

Consultant: PC/LAN Administrator

• Provide IT technical support for prominent Law firm in Charleston SC.
• Provided third level support for issues which required a higher level of skill. Skills included installation and support of Microsoft Windows operating systems, Microsoft Office suite software, device drivers, printers, network connectivity, and imaging utility software.
• Performed installation, configuration, and troubleshooting for 350 clients utilizing MS Exchange servers.
• Implemented a relational database system to maintain inventory records for hardware and software, ensuring software license compliance for all installations.

Confidential

Consultant: PC/LAN Administrator

• PC/LAN Administrator contractor for Pfizer pharmaceuticals in Collegeville PA.
• Coordinated the print queue process for the Managed Print Services deployment.
• Responsible for coordinating call scripts, distributing reports.
• Create and maintain accounts in Active Directory as needed, provide technical support for end users.
• Set up help desk process and procedures for internal and external customers.
• Create and maintain intranet web sites using various web applications.

Confidential

Consultant: PC/LAN Administrator

• Provide technical support for the eLearning staff of Drexel University.
• Creates accounts as needed for students, ensures system problems are resolved by vendor.
• Provide technical support for Learning Management System end users.
• Set up help desk process and procedures for internal and external customers.
• Develop training materials and train Applicant Service Representatives to provide level one technical support.
• Create and maintain HTML pages for Drexel eLearning web sites. Other duties as assigned.

Confidential

PC/LAN Administrator

• Responsible for 1500 end-users and provide global support and strong customer service.
• Create and maintain user logins and passwords using Exchange/Active Directory.
• Configuration of the Cisco routers, using the Cisco configuration monitoring software to set up the Cisco model 2600 routers for the satellite offices throughout the United States offices Central Locating Services own.
• Perform full system tape backups and emergency tape recoveries with VERITAS Backup 9.0, NT Backup 8.1 and Symantec Viewpoint Backup 11.
• Maintain hardware and software support and installation.
• Administration of e-mail servers and desktops in an Active Directory/Exchange environment.
• Manage systems configuration and maintenance, problem troubleshooting, planned and directed upgrades, and tested operations to ensure optimum system functionality.

Environment: MS Office Products, Cisco, UNIX, IIS, MS Project, Exchange, Active Directory, HP Compaq, SQL queries, IBM NetWare, Windows XP, testing Windows Vista, TCP/IP

Confidential

Consultant: LAN Systems Administrator

Provide level-II technical support contractor for Central Locating Service Ltd.

Environment: MS Office Products, Cisco, DNS, Unix, IIS, MS Project, Exchange, Active Directory, HP Compaq, SQL queries, IBM NetWare, Windows NT, testing Windows Vista, TCPIP, DNS, DHCP, Lenovo/IBM T and R series, Dell, HP, Toshiba

Confidential

Consultant: PC/LAN Administrator

• Provide technical skills required to assist in the implementation and support of the systems at Children's Hospital of Philadelphia.
• Provided desktop administrative services, as required, to prepare desktop hardware for deployment. Support 2000 users.
• Essential Functions: Managed calls, troubleshooting, coordinated the resolution of escalated issues, and an assisted customer with their computer problems was a few essential details to this position.
• Resolved customer problems in a fast and courteous manner captured the resolution of support calls, reproduction of problems for the purpose of determining cause and solution and worked with the IT colleagues to eliminate bugs identified through the technical support function.

Environment: HP, Dell, Remedy, Oracle tables, Lotus Notes, Windows, UNIX 4.x

Confidential

Consultant: PC/LAN Administrator

• Provide second-level executive support technical analyst consultant at the Hospital of the University of Pennsylvania.
• Involved with all areas of responsibilities which included installation and configuration of Microsoft Windows 9X/NT/2000 and XP, Internet Explorer, MS Office 9X/2000, Novell Netware Client, Remote Access, Remedy.

Confidential

Consultant: End-User Desktop Administrator

Provided IT second-level support member of the NMCI Orientation customer support services project, Involved with all areas of IT support. Responded to 150 calls per day.

Environment: Windows, UNIX, Lotus Notes, MS Office Products, HP Openview, Dell, Oracle.

Confidential

End-User Desktop Analyst

• Developed and Implemented documentation and the security of computer systems and the standardization of the software and operation systems in use for all department job workflow.
• Developed a system to record all security tag information and document this information and all of the software and license information being used.
• Provide technical assistance, coordination, and follow-up on client technical questions. Responsible for 6000 users.
• Responds to and remedies simple to moderately complex customer inquiries dispatched by first level concerning technical support issues.
• Typical tasks included resetting passwords, creating and modifying access of Oracle and NT accounts. Supported all software installation/upgrades/reinstalls. Provided expert technical support for over 30 software packages. Additional duties included maintaining and upgrading the peregrine call tracking database system.

Confidential

Consultant: End-User Desktop Administrator

• Consultant duties as an IT second-level support member at Independence Blue Cross.
• Promoted through increasingly responsible positions with direct responsibility for core operating functions.

Environment: MS Windows, UNIX, Lotus Notes, MS Office Products, HP Openview, Oracle.