Summary

An educated and certified professional. An experienced information systems manager with a proven ability to execute complex projects. A highly skilled professional with a track record of controlling costs. Ability to manage technical staff, implement systems and create value. Outstanding communication and customer service skills.

Professional Experience

Sr. LAN Administrator

Confidential

• Currently serving as Network Systems Administrator for Eatontown, NJ based property management company. Responsibilities range from managing network infrastructure to end user support for our four location, northeast region. This position, in addition to technical acumen, requires an ability to determine and manage priority with minimal supervision as well as an ability to work with a high level of customer service.
• Windows Server 2003/2008/2012
• VMWare ESX 5.0
• Hyper-V 2008/2012
• Cisco Routers Switches
• Watchguard/Cisco ASA firewalls
• Windows 7/8.1
• Office 365 email
• Microsoft Office 2007/2010/2013
• Windows Terminal Server Accounting apps
• Manage Engine Service Desk 9.0
• Video Conferencing Lifesize
• Vendor Management
• Asset Management

Confidential

Team Lead Ephrata Community Hospital

• Served as a team lead within a group of contractors at Ephrata Community Hospital Wellspan Health during their Windows 7 rollout project. In the team lead roll, responsibilities range from ensuring successful and timely installation of new machines to providing expertise during follow up trouble shooting as well as accurate documentation.
• Lead/Supervisor for 5 11 technicians to successfully rollout 1800 new machines
• Provide expert level direction for Windows 7 in an Active directory environment
• Citrix XenApp troubleshooting PC side
• Exchange 2007/2010 troubleshooting and direction mainly PC side
• Coordinating and managing small scale infrastructure projects
• Analyze and make recommendations on Group Policy
• Documentation creation and updating mainly software and process

Confidential

Systems Administrator

• Served in Pilot's Technology Services department as one of three members of the Server Operations Group located at the corporate location in Mobile. Pilot's mission is to provide well trained insurance claims adjusters to large insurance carriers. The position is viewed as the highest level of network and technical support within the organization The responsibilities of this role span all aspects of server engineering and data center management as it applies to Pilot's robust network infrastructure and the need for the infrastructure to remain running optimally at all times. Key responsibilities include but are not limited to:
• All aspects of Active Directory support.
• Windows Server 2008/2008 R2 administration and support
• Implementation and support of all email systems in which Exchange 2010 is primary.
• All aspects of data backup and recovery using Backup Exec 2010 R3
• System monitoring using SCOM 2012 and ManageEngine's OpManager
• Coordination of monthly server patching as well as minor software patching
• Anti-virus administration using Symantec EPM
• Server application implementation and support
• Leadership role in regards to Desktop Support and Help Desk staff
• Leadership role in regards to organizations change management process
• Secondary for Citrix XenApp support.
• Secondary on VMWare Administration currently ESX v4.1
• Work as a member of high performing team in a demanding environment.
• Emphasis on technical and non-technical documentation as a means of process improvement.

Confidential

Enterprise Manager

• Responsible for moving Berks County infrastructure from a legacy IBM environment to Microsoft based environment utilizing SAN and VMWare. Oversee a high performing team to execute successful systems integration, provide exceptional customer support and support infrastructure growth. Responsible for all aspects of infrastructure including security, Internet services, storage backup architecture, VoIP phone system, email administration, network engineering and end user support management.
• Created and managed a 4 M annual budget as well as comprehensive 5 year budget plan.
• Developed and implemented a Change Management system.
• Managed complete network replacement including all core and closet switches.
• Oversaw migration from IBM Domino to Microsoft Exchange 2007 email migration for 2200 user environment.
• Utilized implementation of Storage Area Network to slash budget by 1.2M.
• Implemented VMWare to slash licensing costs by 500K annually.
• Aid in developing workflow documentation for off hours, on-call process.
• Implemented policies and standards for acceptable use, security and hardware management and continual process improvement.
• Responsible for all Data Center operations as well as ensuring 24x7x365 uptime for network infrastructure.
• Responsible for support of 911 communications center and all critical emergency management and law enforcement systems.
• Implemented full SCCM environment for inventory control, remote software deployment and remote system imaging.

Confidential

Network Engineer IV

• Contracted full-time 40 hrs/week to County of Berks in Reading, PA to perform all aspects of network administration engineering in an approximately 2400 user environment. This position is one of two which are viewed by the county administration as the highest level technical resource for implementation, support and direction for all network system infrastructure and policy. Although the position is primarily technical it does entail sufficient project management and implementation responsibilities.
• All aspects of Windows Server 2000 2003 build, installation and support.
• All aspects of Active Directory support to include extensive Group Policy development.
• Implementation and support of Citrix Metaframe environment
• Responsible for all data backup and recovery using Veritas Backup Exec.
• Checkpoint firewall administration.
• Anti-virus administration.
• Configure, install and support all 3Com switches. Includes 4400, 4500 and 4060 fiber switches to support Ethernet and VoIP infrastructure.
• Implementation and support of Blackberry Enterprise Services Domino as well as configuration, training and support of handheld devices.
• Implementation, support and policy for WSUS patching for county workstations and servers.

Confidential

Senior Technical Support Analyst

• PNG is a corporate headquarters which owns and operates 21 casinos across the United States.
• Active Directory administration, Group Policy and file security.
• Responsible for all desktop support in a Windows XP environment image config deploy
• Supported Terminal Services for ADP Payroll syetem
• Exchange Server 2000/2003 administration, troubleshooting and support
• Primary on VOIP phone and voicemail system administration using Avaya 760
• Responsible for all Anti-Virus administration.
• Coordinated and put in place the Microsoft Select 6 Agreement
• Responsible for all software licensing at PNG Corporate

• Responsible for all Help Desk Management using Track-It V7.0

Confidential

LAN Administrator

• Provided network administration and end-user support in a Windows NT/2000 environment.
• This position was responsible for support and progress the LAN on all aspects, making recommendations for overall improvement in the efficiency and reliability of the entire information system.

Confidential

Technical Specialist

• JFC Pro Temps is technical placement agency specializing in IT and Engineering placement.
• Held various roles from team lead roles to PC support positions. These roles were primarily in the area of server and router installations, email migrations and end user desktop support assignments.