Technical Support Resume Profile

Professional Experience

Confidential

Network Administrator

In this current position I am responsible for all aspects of the network, including the test, development, DMZ, lab, voice and production networks. This includes multiple datacenters. I am responsible for network security including firewall rules, radius, authentication, IPSEC tunnels, SSH, and VPN Connections. I am responsible for the network to meet all compliance regulations for SAS 70 and the Sarbanes Oxley act. Responsible for 400 remote locations connecting back to our home office through various means including T1 PtP, WAN Metro, IPSEC firewall tunnels and Cisco wireless office extenders. I implemented VLAN's into the network to separate traffic the set QoS policies on the VLAN's for added efficiency. Upgraded data center to 10gb across all switches and EMC VNX appliance. I am responsible for the support and monitoring of the network using Cisco NetFlow and Solarwinds. I am also responsible for certain aspects of our SAN including creating and addressing LUNS. I am the backup Windows administrator I was previously acting as the Windows domain administrator and network administrator for about 18 months then rapid growth lead to the position being split. I also work daily in VMware using VMware distributed switches, virtual network appliances including internet filters, load balancers and Cisco Nexus 5000 and v1000 virtual switches.

Confidential

Assistant Network Administrator

In this position I was responsible for the configuration of the Cisco ASA firewalls, routers, and switches. I configured and monitored Bloxx Internet filtering. I was responsible for the creation of Multiple VLAN to stay within HIPPA compliance.

Helpdesk Sr

This job included the same as below but had the added responsibility of call tracking and monitoring, creating schedules, ntfs permission on files shares, ordering PC's and peripherals, and creating help documents for end users.

Helpdesk PC Support Technician

Responsible for phone and in person support of Windows XP system. Also support for account lockouts, basic Active Directory task, printer installation, software installation and proprietary software support. Support for Microsoft Office Suite 2003/2007 including Word, Office, Outlook, and Access. Responsible for hardware upgrades and repairs in the break fix lab.

Confidential

Technical Support

Responsibilities included technical support for EMC Captiva Document Scanning Server and Storage. My job functions included troubleshooting issues integrating the software into a Windows 2003 server environment, along with basic day to day software management related questions or issues. I also worked as tier 3 support for client side operations.

Confidential

Technical Support

In this job I would troubleshoot, configure, and install POS Point of Sale register system. I work half the time in the field installing, and configuring cash registers systems. I would then train the merchant on how to use the new system. The other half I was in the office doing phone based support to help customers with technical issues.

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