Network Engineer Resume Profile

Summary

Objective To obtain a position serving as a Video Conferencing/Network Engineer and broaden my knowledge of routing, architecture, and networks.

Professional experience

Confidential

Sr. Video Conferencing Support Specialist

Video conferencing troubleshooting: Working with customers and vendors to resolve issues escalated from Tier 1 and Tier 2 teams. Cisco TelePresence, CTS endpoints, CTSMAN, CTMS, Tandberg, Call Manager, CUVC, Codian, Polycom, Vidyo
Configuring, troubleshooting, and upgrading of video conferencing equipment
Writing procedural and training documents for Tier 1 and Tier 2
Device Monitoring: Working with PacketTrap software to setup and monitor customer infrastructure and video conferencing endpoints

Professional experience

Confidential

Post Sales Engineer/Video Conferencing

Call center troubleshooting: Helping customers via WebEx to configure video conferencing components such as MCUs, ISDN gateways, endpoints, scheduling applications, and desktop clients
Interop testing: Worked with various video conferencing platforms Polycom, Cisco/Tandberg, CTMS, Call Manager, Lifesize, Avaya
Lab work: Recreating customer scenarios in a lab environment, testing new software versions, capturing log files, and escalations to R D

Professional experience

Confidential

Product Support Specialist/Video Conferencing

Hardware troubleshooting: Assisting customers via MS Access ticket based system including, customer support, building lab scenarios, maintaining FTP site for upgrades and patches. MCU, gatekeeper, video conferencing endpoints
Other: Shipping/Receiving, stockroom inventory

Professional experience

Confidential

Network Engineer/Tier 2 Managed Internet Services

Call center troubleshooting: Assisting customers via Remedy ticket based system including, circuit outages and degradation issues T1, T3, and OCx, head to head testing with LEC, routing issues static and BGP Cisco
Lifecycle changes: Assisting customer change requests such as BGP prefix lists, access-lists, and bandwidth reports
Assisted employees with work-flow ticket priorities assigning tickets and maintaining ticket importance and escalations

Professional experience

Confidential

Network Engineer/NOC Technician

Configuration of access level routers: Cisco, Netopia, Tasman, Siemens, and Flowpoint, including configuration of backbone router interfaces, routing issues, and upgrades.
Remote installation and configuration of video conferencing equipment: Polycom, PictureTel, Tandberg, Sony, and V-Tel including assigning IP addresses, gatekeeper info, aliases, and troubleshooting routing problems.
Assisted customers via a help-desk interface opening trouble tickets Remedy , escalation, and call-backs
Provisioning and troubleshooting T1, ISDN, and DSL circuits
Implemented MTRG monitoring for bandwidth utilization
Detailed input and organization of customer information including shipping info, maintaining IP addresses, and customer technical information Microsoft Excel and Word .
Training new Network Engineers in all the above areas.

Professional experience

Confidential

Network Engineer

Configuration of Access Level Routers: Cisco, Nortel Passport ERS, NSC Borderguard, Netopia, and Flowpoint, including console and remote Telnet configuration as well as a basic understanding of the OSI reference model in general.
Configuration of customer CSU/DSU: Kentrox Stand-alone and Smart Racks , BAT, and Cisco Modular, and a familiarity with cabling V.35, CAT 5 Straight-through and crossover.
Interfacing with clients to determine specific network needs NAT, DHCP, DNS, firewalls, and hardware requirements Routers and CSU/DSUs
Provisioning and troubleshooting T1, 56k, and DSL circuits
Troubleshooting customer routing issues utilizing basic UNIX commands.
Detailed input and organization of customer information including loaner hardware, bandwidth and hardware upgrade etc. into the customer database Microsoft Access and other forms of record keeping utilizing Microsoft Excel and Word.
Training new Network Engineers in all the above areas.

Professional experience

Confidential

Internet Technical Support Representative

Troubleshooting and diagnosing computer hardware Modems and software such as Dial-Up Networking, Shiva, and Trumpet Winsock on various Windows platforms and MacTCP on Macintosh.
Assisted customers in a 24/7-hotline environment over Telephone, E-mail, Fax and IRC.
Trained staff and customers on how to use Internet related applications.
Designed Computer Graphics for several company web sites.