Network Analyst Resume Profile

PROFESSIONAL QUALIFICATIONS

Technical Troubleshooting, Network Routing and Switching

Six years experience utilizing the OSI model to troubleshoot a plethora of different technical problems ranging from a single users inability to access a web page to configuring a cisco device that has lost its configuration from scratch. I have extensive experience with isolating issues in enterprise networks.

TECHNOLOGY SKILLS QUALIFICATIONS

Hardware:	Cisco Routers, Cisco Switches, Cisco Access Points, Cisco PIX Firewall, Motorola Directional Access Points, Digi fiber transcievers, Intermecs, CSU/DSU, Hughes VSAT, Cisco WISM, Juniper SSG320M, Netscreen firewalls, Cisco ASA, Cisco ACE, Riverbed Steelhead, Cisco Blade enclosure switches, Nexus
Switching Technologies:	VLANs,Stack Switching, Cicsco Fabric Extender, Port Security, VRF, CDP, PVST, Rapid-PVST,
Wireless Technologies:	Cisco NCS, WLC, Cisco Autonomous AP, HREAP.
Protocols:	EIGRP, OSPF, BGP, iBGP,RIPv1, RIPv2, ARP, DNS, STP, VTP, HSRP, ICMP, SNMP, TCP/IP, NSRP, DHCP, WCCP
Software/Programs:	Putty, Tera-term, SecureCRT, Hyperterminal, Internet Explorer, Mozilla Firefox, Google Chrome, HP Service Center, HP Openview, Netcure, Remedy, Microsoft Lync, Nexus, Peregrine,Word, Excel, Access, Visio, Heat, HP Network Node Manager.
Operating Systems:	Cisco IOS, Junos, limited Nexus, Windows 7, Vista, XP, 2000, 98
Other Technologies:	Cisco Clean Access, WAN Optimization r.

PROFESSIONAL EXPERIENCE

Confidential

Network Engineer

I am currently engaged in a project for UPMC Enterprise Communications Group replacing outdated hardware. Full time position with AEC where I am placed on whatever customer account I am needed.
Examine existing configurations of End of life routers and switches,
Optimize and standardizing the configuration
Schedule with multiple business units on time and availability to replace
Travel to site and replace device
Conduct testing and support of the device until handed to operations group

Confidential

Network Analyst II

Two man group responsible for 138 remote locations and 2 datacenters break/fix support. Worked to correct and repair issues with any network device in the network. Work directly with an ITOC to train them to handle layer 1 problems.
On call support
Maintain, monitor, and troubleshoot Cisco devices on the network ex. Switches, Routers, Access Points
Open tickets with circuit providers on down or degraded circuit connections
Configure and troubleshoot enterprise network routers ,switches, and access points via telnet, putty ssh, and dial-backup modems
RMA faulty devices and hardware with Cisco
Configure devices and ship them to site
Work with on site personnel to install new devices
Conduct bridge calls to isolate and determine root cause for issues
Walk on site personnel through troubleshooting or installation of hardware
Conduct training of Tier 1 group
IOS upgrades
Vlan configuration of access ports
Configure trunk ports for switches
Troubleshoot and replace datacenter hardware

Confidential

Global Enterprise Network Operations Center Technician, Team Lead

Two year career in a 24x7 group responsible for all network connections around the globe within Fedex and their vendors. Promoted through increasingly responsible work, ticket resolution and knowledge of the job technologies to Team Lead. Managing Noc team in local and remote employee environment. Conducted interviews, verified employee time sheets, dealt with escalations of more difficult tickets. Acted as a buffer between Fedex Management and Innsosource to relay the things management wanted addressed. Travel to multiple locations to train new employees or recieve training myself. I also continue to do the work of an actual employee to keep my skills fresh. During my employment here I have recieved Twelve Job Performance Awards. As a technician the responsibilities were as follows:
Maintain, monitor, and troubleshoot Cisco devices on the network ex. Switches, Routers, Access Points
Open tickets with circuit providers on down or degraded circuit connections
Configure and troubleshoot routers ,switches, and access points via telnet, putty ssh, and dial-backup modems
Troubleshoot VOIP issues and Voice circuits
Troubleshoot and monitor VSAT connections
Check router logs for issues
RMA faulty devices and hardware with Cisco
Configure devices and ship them to site
Walk on site personnel through troubleshooting or installation of hardware
Conduct bridge calls to isolate and determine root cause for issues in datacenters

Confidential

Business Services IP Support Technician

Entry-Level position in which I provided support for comcast's small to medium business customers over the phone. Conducted basic troubleshooting on connections and assisted customers in the configuration of their equipment.
Configure business gateways with static IP addresses
Configure and troubleshoot Cisco routers
Configure SMC equipment
Build static IP address blocks
Provide email support to clients
Test signal levels on cable internet connections
Assist business customers with troubleshooting or installation of network connections

Confidential

Infantryman 11B

Deployed to aid with recovery of Hurricane Katrina 08/28/05 -09/30/05
Conducted combat operations in Iraq from 08-09.

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