Systems Administrator Resume Profile

Qualifications

Experience

Systems Administrator

Confidential

Responsibilities

Evaluates, recommends, implements and supports mission-critical and ancillary business systems.
Administers Active Directory, Group Policy, Terminal Services, Google Apps, Print File Servers as well as Avaya PBX and Octel voicemail systems. Formerly administered Exchange 2003 and BES.
Maintains data center and network integrity for business continuity.
Purchases and maintains company assets including smartphones, tablets, laptops, software, and intellectual property.
Acted as supervisor and technical lead to helpdesk staff.
Maintains daily server backups for disaster recovery.
Actively participates in vendor relations.
Supports over 400 employees in a helpdesk role.
Experienced with SOX ITGC, PCI, and software licensing audits.
Achievements
Deployed Cisco Meraki hardware company-wide 13 branch locations also deployed multiple access points in the corporate offices and network hardware in data center.
Architected deployed two VMware ESXi hosts for virtualization proof of concept.
Configured and deployed over 250 smartphones companywide during switch of carriers from AT T to Sprint.
Implemented MDM solution for fleet of over 300 smartphones tablets.

Desktop Technician Contractor

Confidential

Responsibilities

Converted users from IMAP/POP e-mail clients to Microsoft Exchange via Microsoft Outlook.
Configured Blackberry Enterprise Server accounts as well as Goodlink accounts and Active Sync for Palm devices and other smartphones.
Achievements
Asked schedule conversions with project manager and asked to stay on and support users via helpdesk for calendaring migration.

Technical Support Representative

Confidential

Responsibilities

Provided phone support for broadband internet VOIP service for residential business class customers.
Experienced with desktop streaming, Remedy documentation, Cable Data, modem polling, Local Number Portability, Aspect phone systems.
Achievements
Participated in special projects including technical lead due to outstanding phone statistics.

Install/Repair Technician

Confidential

Responsibilities

Resolved cable TV and broadband issues in the field.

Workbench Technician

Confidential

Responsibilities

Technical Support Representative

Confidential

Responsibilities

Provided phone e-mail technical response and problem resolution for national dial-up Internet Service Provider Freewwweb .