Network Engineer Resume Profile

OBJECTIVE:

To secure a position with an established company that will allow me to gain new technical and business skills and effectively utilize the skill sets I currently have, while making a valued contribution to the company.

Summary of Qualifications

Results-driven, self-motivated professional with experience supporting hundreds of users in multiple departments in the corporate environment. Recognized for exceptional service and support, high standards and the desire to exceed expectations. Enthusiastic learner who quickly grasps technical skills and concepts.

TECHNICAL SKILLS

Platforms: Windows 95-2000, Windows XP Professional and Vista, Windows Server 2000 and 2003, Citrix Metaframe Server, VMWare Virtual Infrastructure
Applications: Microsoft Office, Outlook, Visio and Project, QAD, Hyena, Northern Quota Server, SharePoint Portal Server, IBM Tivoli Storage Manager, Citrix Go to Assist, Blackberry Desktop Manager, Microsoft Active Directory, VPN, Terminal Services
Database: MS Access, Oracle
Ticket Management Systems: Remedy, Magic Service Desk, GWI c.Support Desktop, Corrigo
Imaging: Symantec Ghost 5.x-8.0 including Ghost32.exe for windows
Telecom: Avaya IP and Digital Telephony, Avaya Site Administration, Avaya IP Agent, CMS Supervisor

PROFESSIONAL EXPERIENCE

Confidential

IT Support Analyst

Worked in a help desk/call center environment and offered excellent customer support in a pleasant and professional manner. Provided 24/7 on-call support on a weekly rotating schedule.
Logged, updated and tracked trouble tickets to completion using GWI c.support Desktop.
Led the setup, configuration and training on the Corrigo trouble ticket system. Used this system for approximately 4 months before switching over to GWI c.Support Desktop.
Migrated users to new Citrix farms and new network environments.
Created and maintained user accounts using Microsoft Active Directory.
Imaged, configured and deployed HP PC's and notebooks, while updating the inventory database.
Analyzed and repaired hardware including PCs, notebooks, printers, servers and thin clients.
Configured wireless devices including Blackberries and Treos.
Administered the adds, moves and changes of Avaya digital and IP phones using Avaya Site Administrator.
Managed call centers using CMS Supervisor.

Confidential

PC Support Specialist Temporary

Evaluated, prioritized and responded to incoming technical assistance requests using Magic Service Desk.
Diagnosed and resolved hardware and software issues on PCs, laptops and printers.
Configured and deployed HP PCs and laptops with Windows XP Professional.
Tested network connectivity and patched LAN ports.
Provided hardware and software support for an end user environment of 150 people.

Confidential

Network Engineer

Managed a 600,000 hardware budget for the entire company.
Procured IT-related hardware for all departments.
Used Hyena to create project and department-specific directories on application servers for collaborative efforts. Managed the size of these directories using Northern Quota Server.
Built, configured and maintained HP Proliant servers with Windows Server 2000 or 2003, mainly for use as application servers.
Regulated permissions on SharePoint portal sites and resolved any portal issues.
Installed and configured computer hardware including memory, scanners, laser printers, CD Rom drives, modems, hard drives, motherboards, I/O controllers, sound cards and floppy drives.
Handled all aspects of computer maintenance including hardware and software upgrades, repair down terminals and re-image desktops and laptops.
Responsible for daily backups using Tivoli Storage Manager.

Responsibilities prior

Ghosted Dell PCs and notebooks and configured the hardware and software to meet user needs.
Installed and upgraded hardware and software for company engineers.
Managed the Remedy queue and responded to trouble tickets promptly.
Organized and maintained software media and licenses.
Authored software installation instructions to be used by all company personnel.

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