Job Objective:

I'm looking for a full - time not contract position in the Austin, TX area that best makes use of my skills as a Systems Engineer, Virtualization and/or Cloud Engineer or a Systems Admin.

Professional Experience

Confidential

• Member of 24/7 team of NOC engineers responsible for monitoring the VMware vCHS production environment.
• Using monitoring tools to monitor VM alerts, resolve issues or escalate to Operations Support.
• Generate customer-facing communications on status updates for critical outages and change management.
• Follow knowledge base KB articles in executing changes and resolving issues in a production environment.
• Write KB articles to add to increasing documentation on system processes and alert resolution strategies.

Confidential

• Solo on-site support for 120 -user local office
• Level 2/3 remote PC support Analyst for Central Time Zone remote users and 7 LATAM countries,.
• VMware View Cloud VM support and 0-client, software client support.
• Creation of PC and Mac images for deployment using Ghost and MS MDT
• Racking new servers in new office and connecting to the network.
• New user and hardware refresh deployments along with break/fix.
• Run-book documentation for associate techs in LATAM.
• Documentation of help desk incidents and work orders using HelpZilla ticketing system.
• Development of onboarding procedures and documentation for excellent New Hire Day-1 experience.
• Local and Remote McAfee hard drive encryption for all local and remote users.
• 60-40 Windows 7/ Mac OS X environment.

Confidential

• Level 2 remote PC support Analyst working in the Communications and Technology Management department.
• On-site desktop support team of 4 for CTM Riverside office 200 users.
• Creating and managing domain accounts and email accounts in Windows Active Directory.
• Remote troubleshooting and incident resolution for 14 city departments 3000 users .
• Documentation of help desk incidents and work orders using BMC Service Desk Express software.
• Writing knowledge base articles to serve as a reference for co-workers.
• Using Dell Automated Deployment Services for large PC rollout.
• Heavy use of MS System Center, Deployment Tools and DameWare Remote Control.

Confidential

IT Computer Specialist/Network Manager

• IT expert assigned to temporary disaster facilities throughout the US and US possessions. Typical deployments of 3 months to 1 yr. Duties and management responsibilities varied as needed.
• System Admin duties involved creating and maintaining groups and user accounts in Windows Active Directory.
• Changed permission rights and disabled accounts as needed. Windows XP throughout the enterprise .
• Tasked with developing and implementing IT strategies for new Virtual Field Office concept a major operational change for FEMA disaster response operations.
• Lead IT support on all deployments.
• Created and deployed workstation images including GPO configs using Norton Enterprise via PXE boot.
• Provided desktop support to XP workstations and managed desktop support queue in Remedy.
• Managed server and client updates, primarily through WSUS.
• Windows 2003 Server backup and restore using CA ArcServe Backup.
• System Admin duties - Monitoring and maintaining server hardware in a Windows Server Enterprise environment.
• Responsible for server backup using Windows Backup.
• Rack mounted servers and routers, battery backups, switches in the data closet.
• Administration of Microsoft SQL Server 2005 and Norton Antivirus Server.
• Managed user accounts, machine accounts, and network shares through Active Directory.
• Managed mobile computing needs including Cisco VPN networking.
• Managed team of 1 additional IT specialist 2 additional Telecom specialists

Confidential

IT Specialist

• Planned and coordinated migration of 300 laptops from Win2K to Win XP OS, including the data transfer of over 100 users. Managed team of 2 IT assistants who were involved with the migration.
• Created and deployed workstation images using Norton Enterprise via PXE boot.
• Created and maintained user accounts, managed large email distribution lists. Changed access permissions and disabled accounts as needed.
• Identified and initiated resolutions to client problems and concerns associated with hardware and software.
• Logged and documented issues and resolutions.
• Added and re-configured premise wiring as needed.
• Created technical documentation as needed.
• Extensive support on wireless laptops in security-conscious location.
• Lead IT support, providing desktop support for a 200-user office plus remote users in a Windows XP environment.

Confidential

IT Specialist/Tech Sales Associate

• Developed web pages, site update/maintenance and Spanish translation of popular and high-ranking e-commerce website.
• Made key procedural recommendations for daily operation of quickly-growing startup.
• Sales representative involved in sales, pre-sales customer education and telephone trouble-shooting.
• Tech support to non-technical external clients.
• Position transitioned to tele-working from Austin, TX in 7/05 and down to 20 hrs/wk in 12/05 .

Confidential

Tech Coordinator

• Part-time Tech Coordinator at Will Rogers Elementary, S.M.A.S.H., and Roosevelt Elementary Schools.
• Developed computer standards for campus sites and coordination of purchasing and deployment of over 75K in computers and printers for 2003-04 school year.
• PC and Mac computer support, network support, logistics and network administration for elementary schools. Part-time position due to limited funds.
• Member of SMMUSD Technology Advisory Committee.
• Developed and maintained FileMaker database for asset management.
• Assets included Mac desktops servers and laptops. PCs were Gateway desktops and laptops. Printers were Apple, HP and Epson inkjets and Apple and HP laser printers. Managed 140 workstations teacher laptops on a wireless network.

Confidential

Independent Computer Consultant

• Made Internet connectivity recommendations for small businesses.
• Troubleshot and set up Macintosh and Windows personal computers at client sites.
• Network configuration for small LANs, backup, general computer support, modem and DSL setup.
• Corporate software training including sites at Catholic Healthcare West hospitals.

Confidential

Network Admin/PC Coordinator

• Administration of Mac LAN, file and print server, backup, email and voice-mail systems.
• Administration of campus website and Internet services.
• Re-worked a significant amount of the building data wiring.
• Administration and design of the campus groupware system.
• Troubleshot faculty, staff student computer problems over 500 Mac and PC users .
• Designed a student Mac and PC computer lab, and oversaw lab operations.
• Recommended, purchased, and set up computer systems. Managed the budget for two cost centers.
• Supervised 4 part-time lab assistants Served on 3 hiring committees.