Systems Analysis Resume Profile

Career Objective

Summary of Qualifications

Team Management/Systems Analysis

Lead a team of classmates in a large, semester long, systems analysis project that incorporated all of the steps in the SDLC cycle.
Analyzed a business's operational practices, identified problem areas in the operations, researched solutions that would benefit the company while staying within budget, and presented findings.
Organized a team that analyzed the problems a fictional company, developed viable solutions to for the company, and presented the findings to the class in the form of a facilitation.

Database Management

Created a working database for a fictional construction equipment warehouse that required the employee to be able to find a tool by serial number, department, condition, and availability.
Installed, optimized, created, and managed an Oracle 11G database on a Linux system.

Physical systems maintenance

Compiled a list of necessary system components.
Researched multiple hardware providers and compared the cost of procurement.
Assembled from the ground up, multiple computer systems and computer networks.
Installed operating systems, device drivers, user programs and anti-virus software on newly created computers.
Networked computers over newly established LAN connection.
Imaged, data migrated , and deployed over 1,500 Windows 7 machines

Customer Service

Assisted customers in troubleshooting and resolving technical problems with internet service.
Helped calm irate customers.
Informed customers of account information.
Assisted customers in finding the correct department.
Insured a high level of customer satisfaction

Technical Support

Employment History

PC Migration Technician

Confidential

Responsible for the imaging and deployment of 1200 Workstation PC's/Thin Client's.
between multiple locations.
Performed Imaging/Migration of OS and user files with the use of LANDesk with ImageX.
Troubleshoot pre/post-migration OS/App/Hardware/File issues.
Used professional communication to reduce downtime of end user during their migration.

PC Deployment Technician

Confidential

Internet Help Desk Technician

Confidential

Skills

Programming languages known: Java Script, PHP, HTML, C , AS400, Unix/Linux shell scripting, JQuery.
Proficient in Microsoft Office suite 2010 and Office 365.
Proficient in Adobe Master Suite cs5.5.
Proficient with ticket tracking and management in SAP CRM.
Proficient with Cisco CUCM and IP phone troubleshooting.
Knowledgeable of Microsoft Lync and Sharepoint.

Experienced in the use and operation of: