Technical Skills

Personal Skills

Experience

• High Performance Computing HPC datacenter engineer for Intel Rio Rancho's multiple internal and external HPC clusters used to benchmark and test prototype and next-gen / engineering level processors, motherboards, Intel secret hardware, etc.
• Serve as a member of the CRT Customer Response Team to support both internal Intel employee level requests and service calls / tickets, as well as external customers that utilize the various HPC clusters for next-generation benchmark testing with both Intel specific as well as customer supplied server equipment in combination with Intel processors and coprocessors.
• Responsible for configuring, installing, setup, unpacking and racking of new nodes, as well as replacement or troubleshooting of existing nodes within the various clusters.
• Assisted with maintaining 300 servers / nodes within the large cluster, while simultaneously providing access and service to the other five clusters that make up the Intel CRT-DC.
• System administrator role to support and maintain HPC cluster hardware and software. Hardware supported includes rack-mounted servers and standalone / servers / workstations. Duties revolve around assembling, testing and repairing this equipment.
• Responsibilities include configuring software such as batch queuing software and operating system parameters for optimal performance, reliability, and availability.
• System administration duties involve creating user accounts and resolving user issues.
• Setup Test / Sandbox environment with Windows Server 2012 and MS Hyper-V with SCVMM System Center Virtual Machine Manager 2012 R2 as the virtual machine manager.

• Tier 1 technician for Apple iOS products iPod, iPhone, iPad for Apple's mobile support teams.
• Troubleshot tens of thousands of problems over a multitude of circumstance, hardware, network connections and apple devices using a mixed PC / Macintosh environment.
• Customized Macintosh setup using the command line interface in order to maximize iMac performance and bridge connections with a Microsoft PC.
• Installed Max OSX 10.9 Mavericks in multiple sandbox-type setups in order to troubleshoot and test problems and fixes, including virtualized environments using VMware workstation and Hyper-V.
• Always received above average marks on customer service handling and reports which resulted in recommendation for placement into Tier 2 support at earliest opportunity.

• Network administrator for a nonprofit health organization for the greater Southwest region area Indian tribes.
• Responsible for multiple organization web, exchange, domain controller and file servers.
• Tasked with providing end user IT support to approximately 30 employees.
• Tasked to develop DRP Disaster Recovery Plan , Backup procedures, acceptable use policies and other documentation such as HIPAA and HITECH act compliancy.
• Audit existing infrastructure for security compliance within HIPPA requirements. Eventually given additional tasking to take over responsibilities as HIPAA security and compliancy officer, both policy and electronic portions.
• Frequently test new operating systems and software Windows 8, Server 2012, Office 2013, Ubuntu, FreeBSD, etc in virtualized / sandboxed environments for applicability of use in organization.
• Redesigned external secure access to organization resources in compliance with best practices and HIPAA requirements to accelerate employee access while simultaneously ensuring minimum 256-bit AES encryption standards for all connections originating from outside organization.
• Responsible for multiple separate untrusted trusted active directory domains with multiple domain controllers across servers running Windows server 2003 2008 R2.
• Responsible for all internal core network systems including Sonicwall firewall, Sonicwall email spam filter, switches, wireless access points, topology design and life cycle development.
• Redesigned entire network topology, including file storage and access, backup systems, active directory and DNS, internet service provider with failover and load balancing.
• Created virtual infrastructure starting with multiple server systems to cut cost and maximize hardware use using Microsoft Hyper-V and SCVMM.
• Redesigned secure wireless access for entire building which involved the installation of four Sonicwall SonicPoint-Ni devices which are capable of seamless wireless handoff of devices as they move throughout the building and singular SSID broadcast to reduce confusion to end user mobile device experience.
• Self-developed internal proprietary virtualized backup system which utilizes automated backup routines combined with proprietary coding which backup 1.5 terabytes daily to disk that is carried off-site for cold-site backup in the event of total destruction of facilities and servers.
• Negotiated with external vendor company and designed internal system between two physical sites to back up approximately 1 terabyte of file data securely to cloud storage infrastructure at no cost to organization.

• Contract Tier 1 technician for Apple iOS products iPod, iPhone, iPad for the largest call center contractor for Apple's mobile support teams.
• Troubleshot tens of thousands of problems over a multitude of circumstance, hardware, network connections and apple devices using a mixed PC / Macintosh environment.
• Customized Macintosh setup using the command line interface in order to maximize iMac performance and bridge connections with a Microsoft PC.
• Installed Max OSX 10.7 Mountain Lion in multiple sandbox-type setups in order to troubleshoot and test problems and fixes, including virtualized environments using VMware workstation and Hyper-V.
• Always received above average marks on customer service handling and reports which resulted in recommendation for placement into Tier 2 support at earliest opportunity.

Support Manager

• Customer Support Manager for a software company specializing in database software for law enforcement agencies. Acquired this position by promotion from software support tech in just six months from hire.
• Backup network administrator in a mixed Windows Server 2003-2008 environment for 50 employees.
• Significant VMware, Microsoft Hyper-V administration, installation, conversion and troubleshooting experience to include ESX, Vcenter.
• Supported over 400 customer agencies nationwide with technical issues across a multitude of operating systems, hardware and network configurations.
• Responsible for training of new support and installer technicians for company.
• Installed, maintained and configured VMware ESX/ESXI servers for virtual environment of 15 servers and 20 virtual machines / servers running under the ESX platform.
• Implemented servers ranging from CentOS to RedHat to Ubuntu distributions of Linux to perform various functions within the organization such as running internal web wikis, developer tracking programs, websphere, etc. Responsible for all points of care in lifecycle for these Linux distributions including installation, maintenance, upgrades, migrations, retirement, etc.
• Extensive experience in database administrator functions T-SQL, security, backups, queries, development .
• Flat file database systems and data conversions to MS SQL databases.