Instructional Designer /Curriculum Developer/Training Facilitator

• Software End-user Trainer Proficient in Microsoft Office Applications
• Documentation and Online Training Specialist
• Ability to acquire and apply knowledge quickly
• Recognized for interpersonal, written and oral communications skills
• Strong organizational skills, detailed oriented, self-starter
• Applications: Word, Excel, PowerPoint, Publisher, Outlook, Visio, Articulate, Captivate, Adobe Acrobat, Dream Weaver, FrontPage, WebEx, RoboHelp, Articulate, Camtasia, SharePoint, AIM II, ForceTen, MMS Metrics Management Systems , Audacity, SuccessFactors, CAMA, and Photoshop.

Professional Experience

Confidential

Learning and Development Generalist

Assigned to New Financial Advisor Training Maintenance Project to update, create, and/or modify all Instructor-led training materials. The project scope included evaluation of all acquired training materials of the former Wachovia and A.G. Edwards companies for the purposes of converting, merging, and/or creating content to align with the Wells Fargo Advisors training methodologies, philosophy, and practices.

Duties included, but not limited to:

• Collaboration with SME to ensure accuracy of training content and classroom materials/components.
• Ensuring training materials were updated or created to reflect current regulatory and firm policies. Such materials include Facilitator and participant guides, job-aids, role-play scripts, presentation decks, and break-out session guidelines and materials as warranted.
• Coordinating audio recording sessions to capture Associate testimonials and On-Location video shoots to capture role-play scenarios used in training session. Transcribing audio recordings and video recordings to submit for Compliance approval.
• Assisted with eLearning Maintenance Project on an 'as-needed' basis to create content for eLearning modules and internal communications materials.

Confidential

Instructional Designer/Text Editor contractor

Wrote, edited, and proof read reports, system documentation, studies, and presentation materials incorporating information provided by the end user, SMEs Subject Matter Experts , program specialists, analysts, engineers, or through written materials. Information created could be of a technical or non-technical nature and include industry-specific terminology and/or acronyms.

Duties included, but are not limited to:

• Understanding and application of adult learning principles to blended learning solutions as prescribed by the Department of Defense Instructional Systems Development/Systems Approach to Training and Education.
• Participation in all phases of project execution, to include Analysis, Design, Development, Deployment .
• Performing the duties of a technical writer on one or more simultaneous projects.
• Writing design documents and specifications. Edit scripts, storyboards, guided demonstrations, graphics requests, and ILT Instructor Led Training materials.
• Reviewing and ensuring quality, technical correctness and instructional soundness of draft/final interactive multimedia lesson segments.
• Understanding and articulation of project scope and vision.
• Understanding of graphic design and layout principles.

Confidential

Instructional Designer

• Serviced as a contract Instructional designer in FATD Department Financial Advisor Training Development . Drove the process on a Pilot program to ascertain the effective use of Virtual Classroom through WebEx. Guided and mentored Financial Assessment associates on the proper use of Virtual Classroom along with the skills and techniques to develop Virtual Classroom that is effective. Provided training on the use of the development tools and processes for developing large scale Virtual Classroom projects. Wrote the content and design for the pilot synchronous training program in addition to all administrative duties, including scheduling and communication of the training event to regional training groups across the US.
• Updated, edited existing ILT materials to include instructor guides, participant guides, and accompanying visual presentations.
• Contributed 2 modules for first eLearning course launched on LMS.
• At contract end, using e-learning tools and blended learning principals served as an Associate Instructional Designer in the CTC Department Compliance Training Communication . Responsible for designing, developing, delivering, evaluating/measuring, and communication of new or updated classroom, eLearning, and Blended Learning curriculum to accurately represent Compliance Training Communication departmental directives.
• Duties included, but not limited to:
• Creation of instructional materials, documentation, storyboards and other materials necessary for blended learning solutions. Using the following authoring tools: PowerPoint, Dream Weaver, Captivate, Articulate Presenter, Articulate Engage, QuizMaker.
• Partnering with other areas within the division and the firm on all assigned training projects. This included creation and maintenance of intranet project sites used for project status communication and documentation and project resource repositories.
• Coordinating needs assessment and communicated findings with general partners, department leaders, team leaders and associates.
• Consulting with assigned departments to explore, define, update and/or create appropriate training needs. Updated Field supervision training curriculum, implemented a new training plan, and facilitated the training kick-off to communicate change to departmental associates and leaders.
• Building measurements into instructional design projects that reflect all four levels of Kirkpatrick's model when applicable.
• Coordinating, facilitating, and instructing small to large training groups.
• Ensuring training materials were updated or created to reflect regulatory and firm changes in addition to being SCORM compliant for use on the LMS.
• Working with Subject Matter Experts SMEs to gather information needed to prepare training.

Confidential

Online Specialist/Software Trainer

• Planning, development, and delivery of web-based training courses to meet the needs of Alpine's customers using Camtasia and PowerPoint. Instructional areas include software, equipment, and engineering topics, all geared toward providing JIT learning opportunities for users of Alpine products. Managed multiple projects that crossed departmental/divisional lines.
• Assisted departmental manager in the administration on Alpine's Learn Centers, working as sub learn center administrator in course development. Identified industry trends and presented strategic plans to Training Manager to keep newly formed Web-based Learning Center on the leading edge of Internet-based training.
• Converted technical documentation to online training tutorials related to the truss design software industry that followed Adult Learning principles. Created self-paced online training courses targeting specific truss design techniques.
• Acted as workshop coordinator for a Regional Educational Conference. Gathered electronic presentations from engineers, SME's and vendors to convert into distribution ready CD's that mirrored the topics discussed in each workshop. Also facilitated workshop registration and ensured on-time delivery of each workshop during a 2-day conference.

Confidential

Director of Training/Trainer

• As Director of Training was responsible for all designed, developed, coordinated and conducted all training programs of product software provided to internal and external customers using PowerPoint, Camtasia and RoboHelp.
• Conducted Web Seminars and Web Conferences as training tools to train internal and external clients. Consulted with clients to assess business goals and objectives, tailoring training to meet the needs of clients.
• Served as Project Lead and Content Writer for the Spectrum Agent Computer Based Training CBT program using Authorware. Interviewed SMEs and managed the project from conception to implementation.
• Responsible for management of all documentation and software service requests ensuring that all client issues are resolved in a timely fashion using Sharepoint.
• Design and construct HTML Help Systems documentation using Microsoft FrontPage and RoboHelp.
• Involved in the creation and maintenance of troubleshooting flow charts, system architecture diagrams and organizational charts using Visio.
• Created supplemental training tutorials and end-user manuals demonstrating flexible approaches to clients needs to accommodate blended learning using Publisher, Word, and PowerPoint.
• Managed training department and all training related projects, duties included recruitment, interviewing and offer extension. Managed a team of local and remote contract trainers.
• Provided Installation Support for new systems at locations. Provide Help Desk Support to clients for deployed system software.
• Created Sales Marketing media demonstrations of existing product line and new software products for show at conventions and User-Group Meetings.
• Various Administrative duties and travel arrangements.

Confidential

Customer Service/Administrative Temporary Staff Served as office coordinator for a marketing research firm. Coordinating market research events, office workflow procedures and dispensing of products to evaluation participants. Provided administrative duties. 7/01-9/01

Verified pharmaceutical contract coverage and authorizations. Responsible to organization of group specific coverage contracts for compliance. 9/01-10/01

Confidential

Independent Contract Trainer

• As an Independent Contract Trainer responsibility for timely delivery of all assigned training courses according to the guidelines set forth by the organization. This was accomplished through the creation of original training presentations to accompanying seminar curriculum.
• Designed, developed, and delivered training presentations to mirror prescribed seminar curriculum using PowerPoint.
• Delivered Microsoft Office applications training courses throughout the US and Canada.
• Proven success in maintaining a 30 increase in individual seminar sales and high level of participant satisfaction.

Confidential

Systems Designer/Trainer

• As Systems Designer and Trainer responsible for user profiling and system administration, technical software support to sales staff and analysis of system designs. Responsible for coordination of installation process and acted as onsite communications liaison between customers and company representatives and technical staff.
• Configured telephone digital switch software to client specifications. Provided technical assistance and backup for installations of new telephone and voicemail systems. Responsible for providing clients and technicians with system descriptions, flow charts, line design sheets and user documentation using Visio and Excel.
• Ordered and Coordinated installation of Telco.

Confidential

Training Coordinator/Curriculum Coordinator

• Served as curriculum coordinator during revision of Dale Carnegie Sales course launched in 1999 for world-wide course delivery. Responsible for gathering and organizing SME and development notes for course outline. Converted written materials and creating presentations consistent with course materials to be used in training classes.
• Monitored/maintained matriculation status and statistics for instructor and trainer candidates. Responsible for ensuring that all trainers met curriculum requirements and registration of courses.
• Customized and delivered company-wide training classes for employees to maximize efficient use of office software and equipment. Designed, developed and delivered training materials.
• Served as project lead in converting office from a Macintosh to a Windows environment. Responsible for office-wide software and hardware troubleshooting. Responsible for maintenance of office resource materials and supplies. Devised a workflow to streamline office procedures using Visio.