Summary

• Security Analyst/Network Engineer with over 10 years' experience in IT Industry with expertise in area of managing security, networks, system administration and troubleshooting. Strengths include in-depth practical knowledge in network analysis, security analysis, and routine IT Operations.
• Expertise in establishing practices and system configurations to ensure the security of information systems assets and to protect information systems from intentional or inadvertent access or destruction.
• Experienced in providing assistance, guidance, support remediation of security architectural/technical issues to both the business and internal IT. Participated in the change control process as an advocate to keep information security integrated involved in all changes.
• Experienced in supporting information security audit information gathering, review remediation. Continually review and enhance existing knowledge of the security aspects of common product sets and technologies.
• Participated in installing, monitoring and replacing Aruba access points for 1600 stores. This Aruba infrastructure is used for scanning traffic to and from mobile devices, securing sites against malicious attacks.
• Analyzed computing environments to determine vulnerabilities, recommend safeguards to mitigate risk, and perform compliance reviews to ensure applications and servers are operating in accordance with established policies and procedures.
• Re-engineered of enterprise network designs to address speed, reliability, and security to meet increasing customer demands.
• Troubleshoot and resolved chronic customer network connectivity issues by updating routers and switches firmware and applying patches.
• Worked with information systems custodians i.e., department managers, user community and systems administrators at different levels in the organization to understand their respective security needs and assist with implementing practices and procedures consistent with Information Security Policy.

Technical Skills

• Operating Systems: Windows XP, 7, 8, UNIX, Linux.
• Servers: Windows 2005/2008/2012, UNIX.
• Databases: SQL Server, Oracle 11i, Microsoft Access, MySQL.
• : Windows network Infrastructure, Cisco Routers, Switches, Firewalls, Telecommunications and wireless communications, TCP/IP, IPX/SPX, DNS, DHCP and WINS.
• Security: IDS/IPS, Firewalls, Anti-virus, Event log analysis, Vulnerability scan, Risk assessment.
• Security Tools: NMAP, Nessus, TCPDump, Wireshark, Netcat, BackTrack, Metasploit, Kali-Linux.
• Ticketing System/Remote Access: Citrix, Heat, PCAnywhere, and RadAdmin, VPN, Remedy.

Skill Matrix

• Security Expert 5 years 2015 Primary Skill
• Networks Expert 5 years 2015 Primary Skill
• Data Systems Expert 5 years 2015 Primary Skill
• Databases Expert 5 years 2015 Primary Skill
• Firewalls Expert 4 years 2015 Primary Skill

Professional Experience

Confidential

Security Analyst

• Perform duties necessary to assist in establishing practices and system configurations to ensure the security of information systems assets and to protect information systems from intentional or inadvertent access or destruction.
• Provide assistance, guidance, support remediation of security architectural/technical issues to both the business and internal IT.
• Participate in the change control process as an advocate to keep information security integrated involved in all changes.
• Support information security audit information gathering, review remediation.
• Continually review and enhance existing knowledge of the security aspects of common product sets and technologies.
• Assess and modify procedures to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access, modification or destruction.
• Analyze computing environments to determine vulnerabilities, recommend safeguards to mitigate risk, and perform compliance reviews to ensure applications and servers are operating in accordance with established policies and procedures.
• Work with information systems custodians i.e., department managers, user community and systems administrators at different levels in the organization to understand their respective security needs and assist with implementing practices and procedures consistent with Information Security Policy.
• Confidential
• Systems Analyst
• Participated in installing, monitoring and replacing Aruba access points for 1600 stores. This Aruba infrastructure is used for scanning traffic to and from mobile devices, safe guarding sites against malicious attacks.
• Reduced cost by troubleshooting Hardware issues and confirming warranty status e.g., HP Monitors, Printers, new BKO servers, Routers, Switches etc. .
• Delivered 98 customer satisfaction against 94.1 for the entire team by being customer focused on effective communication.
• Published new / updated existing documentation to the SharePoint Knowledgebase as new processes, hardware, software changes dictate.
• Supported 1600 gas stations/convenience stores and users all across the East coast.
• Performed root cause analysis project to identify problem sites / cross site problems and resolved issues lowering call per site per month by 75 .
• Completed activation of credit backup system at all our 260 Florida sites.
• Worked with other teams and completed key roll-outs within Retail IT e.g., Radiant V6, Deploy Site server with V6 image, Fuel Controller installations, Radiant service Pack/Credit build, Software patches, Terrestrial Network Project, Retail Maintenance new Construction raise/rebuild, Dispenser Replacements etc.
• Identified defective or missing Battery Backups while troubleshooting calls and notified our 3rd party vendors for the replacement.

Confidential

Network Engineer Temp

• Supported and maintained company LAN, upgraded all desktops, laptops and printers for 50 users
• Re-engineered of enterprise network designs to address speed, reliability, and security to meet increasing customer demands.
• Troubleshoot and resolved chronic customer network connectivity issues by updating routers and switches firmware and applying patches.
• Created a white paper elucidating new network technologies, management, and analytical tools to position the company for future growth.

Confidential

Support specialist

• Implemented new software and upgrade existing software on 17 Novell Netware servers and individual workstations.
• Provided second level support to 500 users to resolve user concerns with specific applications, remote logins, including Windows 2000, XP, Microsoft Office, GroupWise and industry specific applications.
• Worked with a team of 10 on a special project conversion of 1200 PCs for Windows 3.1 to Windows 2000 for 1200 users before deadline.