Server Engineer/Active Directory Consultant Resume

SUMMARY

Seasoned IT Professional with 10+ years of experience diagnosing, troubleshooting, and repairing PC’s, and Mac OS hardware and software; configuring/troubleshooting routers and switches .
Technically sophisticated and business - savvy professional with a career reflecting strong leadership qualifications coupled with “hands on” and networking expertise.
Maintain focus on achieving bottom line results while formulating and implementing advance technology and business solutions to meet a diversity of needs.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Server Engineer/Active Directory Consultant

Responsibilities:

Install new and/or rebuild existing servers (Physical and Virtual) including: configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
Contribute to and maintain system standards
Research and recommend innovative, and where possible, automated approaches for system administration tasks. Identify approaches that most efficiently leverage our resources and provide economies of scale
Plan, design, and execute new center integrations (AD, Exchange, etc.)
Maintain and manage Active Directory environment focusing on GPO driven policies, and user/group management, and potentially cross-domain functionality.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs
Create, change, and delete user accounts per request.
Assist with scheduled and emergency systems/applications patching
Provide 2nd and 3rd level support for incident resolution and root cause analysis.
Work with infrastructure team, application team and service providers to ensure solid designs and solutions to maintain secure and highly available systems.

Confidential

Systems Analyst

Responsibilities:

Providing technical support for over 40,000 end users
Creating, responding to, escalating, and closing tickets using Remedy ticketing system.
Working on assigned tickets including incidents and requests
Resetting passwords across multiple systems
Rebuilding user profiles & creating user accounts via Active Directory
Supporting users operating with Citrix, Mobile devices, Windows XP, 7 to include remote support using SCCM
Providing support for configuring VPN issues
Configuring Microsoft Outlook and Novell GroupWise email accounts
Configuring BlackBerrys and iPhones to be compatible with HHC applications

Confidential

Service Desk Support Analyst

Responsibilities:

Provided technical support for Brookdale Hospital Medical Center
Supported end users using ADT, Prelude, ClinDoc, ASAP, Cadence, OpTime, Stork and Willow
Created, responded to, escalated, and closed tickets using ServiceNow ticketing system.
Supported users operating with EPIC, Citrix, Mobile devices, Windows XP, Vista, 7 to include remote support using DameWare
Configure PCs according to Departmental standards
Creating an universal Windows 7 image for system wide deployment
Software assessment to ensure high priority medical programs function properly within the new Windows 7 environment
Help support the following applications: Citrix, EPIC, MS Outlook/SharePoint
Helpdesk support removing spyware and virus from infected PC, troubleshooting printer issues