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Desktop Support Resume Profile

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Professional Summary

I have worked in the IT industry for over fifteen years making him adept at solving networking, electronics, and computer technology problems and effective at training technicians and end users. I am a Dedicated Network Systems Administrator with comprehensive data and telecommunications experience, with over ten years of experience in data network security analysis and wireless security. I am a self-starter, fast paced learner and a strong team player.

Technical Skills

  • Databases: SQL Server, MS Access
  • Languages: SQL, Visual Basic
  • OS: Windows 95/98/2003/XP/Vista/7, UNIX, Linux, Novell Netware, DOS
  • Software: MS Office Suite 97/2003/2007 Word, Excel, PowerPoint , SharePoint Services, Internet Explorer, Lotus Notes, Windows Management Imaging, SMS, SUS, Norton Ghost, HEAT, Windows Remote Desktop, NetMeeting Remote Assistance, Congo's BI-8, Cisco Meeting Place
  • Networks: LAN/WAN, TCP/IP, Active Directory, VMware, VOIP, Cisco Switching, MS Exchange 2003, Proxy, Checkpoint Firewall, Unified Threat Firewall Management, Checkpoint NG, Juniper VPN, Squid Proxy, HP ProCurve Switching, DNS, Symantec Backup Exec, Arch Vault Backup, Trans4, HP Routers, DMZ, Wi-Fi Security, Avaya Interactive Voice Response
  • Servers: Windows 2000/2003 Server, Windows NT 3.5/4.0 Server, Exchange Server, Matrix
  • Servers, In-Sequence Servers, MS IIS, SharePoint 2010

Professional Experience:

confidential

LAN Administrator

  • Implemented and maintained security measures, including anti-virus measures, Windows 9x/2000/XP/NT, Suse Linux and application security patches
  • Configured Checkpoint Firewall, SQL Server 2000/2003, MS Exchange Server, Windows XP and MS Office 2007.
  • Administered and supported accounts utilizing Active Directory, Windows SharePoint LAN/WAN, Unified Threat Firewall Management software
  • Prepared hardware/software requirements and specifications for the designated unit s
  • Prepared requisitions
  • Kept up to date inventory of computing and communication equipment
  • Provided support and assistance in market analysis for procurement of IT and communication equipment
  • Provided comparable technical support to staff in different locations as needed, including recommendations on appropriate hardware and software configurations
  • Ensured a trouble free IT environment by preparing contingency plans, proper network and PC usage monitoring and applying standard best practices

confidential

LAN Administrator/SharePoint Administrator

  • SharePoint Server Administrator for a medium SharePoint farm serving 3,000 Operational governance of the local SharePoint installation including setup of the Shared Services Provider SSP , creation of Sites and workspaces, management of users and configuration of the server or farm using the Central Administration tools, management of permissions for users and groups, Installation and configuration of the IIS for integration with SharePoint.
  • Installation and configuration of the IIS for integration with SharePoint. Configured, Checkpoint
  • Microsoft SharePoint Server 2010, Microsoft SharePoint Foundation 2010, FAST Search Server 2010 for SharePoint, Microsoft Office SharePoint Server 2007 MOSS 2007 , Windows SharePoint Services 3.0 WSS 3.0 , SharePoint Portal Server 2003, SharePoint Portal Server 2001, SharePoint Team Services.
  • Installation, Configuration, Upgrade, Architecture, Customization, Site Templates, Site Definitions, Taxonomy, Metadata, Content Management, Collaboration, Windows Workflow Foundation, Custom Web Parts
  • Firewall, SQL Server 2000/2003, MS Exchange Server, Windows XP and MS Office 2007
  • Administered and supported accounts utilizing Active Directory, Windows SharePoint LAN/WAN, Unified Threat Firewall Management software
  • Prepared hardware/software requirements and specifications for the designated unit s
  • Prepared requisitions
  • Kept up to date inventory of computing and communication equipment
  • Provided support and assistance in market analysis for procurement of IT and communication equipment
  • Deployment, and administration of multiple SharePoint 2007 farms and environments
  • Provide technical support, mentorship, and guidance to the SharePoint application development team
  • Headed SharePoint infrastructure enforcement. Aided various systems with emphasis on membership Extranet. Maintained MOSS 2007 on across six server farms
  • Assisted and coached in-house resource
  • Powershell scripting
  • Building SharePoint farms
  • Windows XP/7 workstations and server administration using Sever 2003/2008 Active Directory
  • Experience with Microsoft Terminal Services Remote Desktop Services.

confidential

LAN Administrator

  • Implemented and maintained security measures, including anti-virus measures, Windows 9x/2000/XP/NT and application security patches
  • Configured Checkpoint Firewall, SQL Server 2000/2003, MS Exchange Server, Windows XP and MS Office 2007
  • Administered and supported accounts utilizing Active Directory, Windows SharePoint LAN/WAN, Unified Threat Firewall Management software
  • Prepared hardware/software requirements and specifications for the designated unit s
  • Prepared requisitions
  • Kept up to date inventory of computing and communication equipment
  • Provided support and assistance in market analysis for procurement of IT and communication equipment
  • Provided comparable technical support to staff in different locations as needed, including recommendations on appropriate hardware and software configurations
  • Ensured a trouble free IT environment by preparing contingency plans, proper network and PC usage monitoring and applying standard best practices
  • Ensured that the information contained with the web page meets the published website design, content standards and guidelines
  • Assisted in developing websites and databases for ST and LSO
  • Imparted global support for MOSS.
  • Deployment, and administration of multiple SharePoint 2010 farms and environments
  • Produce and maintain documentation for supported systems including architecture diagrams, technical specifications, and detailed design documents
  • Manage the deployment and testing of regular patches to multiple environments.
  • Powershell scripting
  • Building SharePoint farms
  • Mail server administration using Exchange 2010
  • Windows XP/7 workstations and server administration using Sever 2003/2008 Active Directory
  • Experience with Microsoft Terminal Services Remote Desktop Services.
  • Experience installing, configuring and troubleshooting.
  • Microsoft SharePoint Server 2010, Microsoft SharePoint Foundation 2010, FAST Search Server 2010 for SharePoint, Microsoft Office SharePoint Server 2007 MOSS 2007 , Windows SharePoint Services 3.0 WSS 3.0 , SharePoint Portal Server 2003, SharePoint Portal Server 2001, SharePoint Team Services
  • Installation, Configuration, Upgrade, Architecture, Customization, Site Templates, Site Definitions, Taxonomy, Metadata, Content Management, Collaboration, Windows Workflow Foundation, Custom Web Parts

confidential

Network Administrator

  • Analyzed, designed, tested and evaluated network systems, including Local Area Networks LAN , Wide Area Networks WAN , Internet, Intranet, and other data communications systems
  • Performed network modeling, analysis, and planning
  • Researched and recommended network and data communications hardware and software
  • Planned, coordinated and implemented network security measures
  • Wired-up the assembly line, including tort controllers, printer, touch screens and PLC's using RJ45
  • Set-up and configured IIS, SQL , Lotus Notes, Trans4, HP Routers and user account on Active Directory Servers
  • Lotus Note server administration using.

confidential

Technician/Desktop Support at Dell

  • Refreshed desktops and server hardware
  • Replaced outdated systems with new ones
  • Reallocated peripherals - UBS Drives, SCSI devices and printers
  • Supported current Windows 2000/XP and Unix operating systems
  • Administered Novell accounts
  • Supported SUS and SMS server/desktop management applications
  • Deployed critical server operating system patches, service packs, and application updates, as required
  • Configured and maintained network printers
  • Proven configuration guidelines/policies experience with Windows Management Imaging and SMS Scripting for scheduling services and alert systems
  • Web server administration using Microsoft IIS 6.0 or higher

confidential

IT Support Technician/ Pc Technician

  • Set-up network cables
  • Configured network switches, routers, DSL and cable lines
  • Set-up and configured Linux, Unix, Windows XP, Windows Vista workstations, Windows 2003 Servers and Microsoft Office 2003
  • Used Norton Ghost
  • Managed activities - OS installation, administration, software installation and troubleshooting
  • Set-up Windows security, Active Directory, TCP/IP networking, MS IIS and backups
  • Surveyed, designed, installed and configured wireless network hardware and software at customer sites

confidential

Network Administrator and Desktop Support

  • Installed, configured and maintained workstation hardware/software and operating systems
  • Maintained responsibility for the ongoing administrative functions of both networks, as well as the staging and deployment of all desktop systems
  • Implemented LAN disaster recovery plans
  • Installed the operating systems and software
  • Provided Group Policy implementation and SMS 1.2 administration
  • Migrated and added servers to WSUS environment to deliver tested and approved Microsoft patches to servers across the enterprise
  • Cleaned Symantec Anti-virus environment and brought previously unprotected machines into compliance with security policy
  • Wrote SQL scripts to automate custom weekly WSUS reporting for export to server management database
  • Led high priority virus containment incident and located source of outbreak
  • Developed and implemented plan to improve virus protection and alerting
  • Assembled new computer systems
  • Troubleshot existing systems, including the barcode scan and barcode printer
  • Rebuilt existing systems by replacing the motherboard and CPU
  • Upgraded systems by installing hard drives, memory, and various I/O cards
  • Worked with HEAT a help desk ticket support software
  • Maintained the performance and availability for the network, including servers, desktops, and communications
  • Evaluated and installed Corporate Internet Security using Checkpoint and Firewall
  • Maintained Checkpoint Firewall, VPN, Proxy, and DMZ
  • Installed, set-up and maintained Checkpoint Firewall for corporate network
  • Configured and maintained the Firewall and Security for Internet and internal users using Checkpoint
  • Helped implement Checkpoint Firewall/VPN
  • Managed VPN for access to corporate network for remote users which consists of 500 users and 2 sites
  • Worked with Remote Assistance through Windows Remote desktop and NetMeeting Remote Assistance using Wi-Fi Security, Windows XP, MS Office 2007, Windows 2003 Active Directory, Windows SharePoint Services, Exchange 2003, Congo's BI-8 and LAN/WAN
  • Configured remote access support using PPP, VPN over dial-up, LAN and WAN
  • Used Unified Threat Firewall Management Software with a Cisco infrastructure in and between multiple sites
  • Worked with Cisco Meeting Place and Avaya Interactive Voice Response
  • Worked with multiple vendors
  • Responsible for the Windows environment, including backup, disaster recovery and network security

confidential

IT Desktop Support Specialist

  • Tracked and resolved help desk tickets in a timely fashion
  • Configured, imaged, deployed and maintained desktop and laptop computers
  • Installed and tested patches, security fixes and service packs to Windows 9x/NT/2000/XP
  • Installed, configured, supported and troubleshot Windows 2000/2003 Servers, Unix and Linux
  • Configured VMware based servers
  • Configured remote access support using PPP, VPN over dial-up, LAN and WAN
  • Responsible for all server maintenance, including updates, patches and server issues
  • Responsible for ensuring all replication to critical servers are performing with issues, Avaya's IR platforms, network security troubleshooting, performing line changes in a VOIP Telecom environment

confidential

Network Administrator/Help Desk/Desktop Support at the Department of Defense

  • Assisted the Managers from both organizational units in ensuring compliance with U.S. Army information management and technology standards, guidelines and procedures for the unit's technology environment
  • Ensured that the users computing needs were met
  • Conducted training for IT staff and end users in standard computing and productivity tools
  • Collaborated with IT staff from different units in installation and support of commercial and US Army software and related upgrades
  • Kept abreast of current technology through self-study, trade publications, formal training's and professional networks
  • Maintained an up-to-date inventory of the software and hardware
  • Kept log of reported problems and resolutions
  • Handled all desktop support and problem solving
  • Installed and configured all hardware/software based on computing standards
  • Responsible for client support for all network and desktop related matters
  • Implemented and maintained security measures, including anti-virus measures, Windows 9x/2000/XP/NT and application security patches
  • Configured Checkpoint Firewall, SQL Server 2000/2003, MS Exchange Server, Windows XP and MS Office 2007
  • Administered and supported accounts utilizing Active Directory, Windows SharePoint Services, Visual Basic, Congo's BI-8, LAN/WAN, Unified Threat Firewall Management software
  • Prepared hardware/software requirements and specifications for the designated unit s
  • Prepared requisitions
  • Kept up to date inventory of computing and communication equipment
  • Provided support and assistance in market analysis for procurement of IT and communication equipment
  • Provided comparable technical support to staff in different locations as needed, including recommendations on appropriate hardware and software configurations
  • Ensured a trouble free IT environment by preparing contingency plans, proper network and PC usage monitoring and applying standard best practices
  • Ensured that the information contained with the web page meets the published website design, content standards and guidelines
  • Assisted in developing websites and databases for ST and LSO

confidential

Help Desk/Desktop Support

  • Responsible for answering inbound calls
  • Assessed technical support for modems and routers
  • Configured TCP/IP
  • Troubleshot email clients
  • Assisted with LAN/WAN, Internet networking, Email protocols, DNS and DSL connections

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