SKILLS:

• DOS 6.2 Systems Analysis Development Desktop Publishing UNIX
• Schedule MS Office 97 Lotus 1 - 2-3 CCNA
• E-mail Windows 2000 Active Directory Windows NT/XP MS Office 2000
• Windows 3.1 /95/98 Internet Explorer 4, 6 7 WordPerfect 6.1 8 Outlook
• Networking Essentials Computer Repair MS Office XP/2002 C
• Sociology Windows 2000 Professional Windows 2000 Server Psychology
• Network Security Windows 2003/2008 Server MS Office 2003 MS Office 2007
• Database Configuration Exchange 2000 Administration Dbase IV Netscape
• MS Visio QuickBooks 2003/2006 MS Project 2003 2007 OneNote 2003
• IIS 6.0/7.0 Novell TCIP/InternetWare CISCO Top Down Network Design
• OneNote 2003/2007 MAC OS 10.5 and 10.6 Apple Remote Desktop
• Parallels 3.0 and 4.0 VMWare Office 2008 Mobile Me Entourage Web Services Hyena Citrix VPN
• Lotus Notes 6.0-7.0.3-8.0 Domino Admin SCCM PowerShell Creative Suite 3 Exchange Server Exchange Management Console EMC Log-Me-In WebEx McAfee ePolicy Orchestrator
• McAfee 7-8.5 SharePoint OSX Snow Leopard SSL
• SQL Server 2005/2008 Symantec 2012 backup exec SSCM 2012

COURSES TAUGHT/TEACHING

• Note courses with I currently/recently teach:
• Professional Development for Instructors DOS 6.2 MS Office 97/2000/XP
• Windows 2000 Network Infrastructure Networking Fundamentals Windows 3.1/95/98/NT/XP
• Computer Concepts Windows 2000 Server Windows 2000 Professional
• A Hardware/Operating Systems Windows 2000 Active Directory Business Communication
• Office Automation MS Office Certification Prep A /Net Certification Prep
• Windows Server 2008 Active Directory Linux Operating System Linux Administration
• Windows Server 2008 Administration Mobile Device Analysis Disk Based Forensics
• Operating Systems Forensics Microsoft Office 2010 Microsoft Office 2013
• Microsoft Exchange Server 2007/2010 IT Project Management/Technical Documentation
• Database Management Network Intrusion Detection and Network Forensics
• Network Security

EMPLOYMENT EXPERIENCE:

Confidential

Software Support Engineer

• Support 10,000 Users in a Windows 7 Desktop/Laptop Environment
• Document all Problems/Incidents reported using BMC Remedy
• Create technical documentation for Knowledge Base Knowledge Base Engineer
• Escalate, coordinate, and collaborate support issues with multiple teams as necessary
• Attend/contribute to weekly Team meeting
• Submit weekly status report on persistent issues
• Support MS Office, HIPS, McAfee and various application software
• Push software packages via SCCM.
• Use SCCM remote connection tools
• Use Cisco Desktop Software
• Participate in the Business Continuity and Disaster Recovery plan.

Confidential

Adjunct Instructor

• Instruct classes as scheduled, adjusting class material to the learning style and knowledge of the students
• Monitor and evaluate students' work against stated learning outcomes and work with students to maintain a full achievement level
• Create a learning environment where students are valued and encouraged to learn
• Grade and return all production assignments
• Provide students with an understanding of how they will use the class material in a work environment

Confidential

Network/Systems Administrator/Manager

• Install, manage, and configure 11 servers 2008,2003, Exchange, SQL, and Terminal Servers
• AD Users and Computer, and Group Policy Management
• Installed/Manage ShoreTel VOIP phone system.
• Use VMware software vCenter, vSphere 4 5, Server
• Support IP routing, switching, load balancing in the datacenter
• Plan, implement, and manage all aspects of the server and network infrastructure to best support company's goals
• Establish and use protocols for backups, server space management, security and other procedures essentials to eliminating downtime or loss of data.
• Installed/update various mortgage/financial software FICS, ProClose, Microsoft Dynamics GP
• Maintain accurate and concise documentation of all aspects of network operations
• Configure and manage DNS/DCHP
• Group Policy Management
• Managed/updated scripts
• Monitor all aspects of network to resolve issues and implement improvements
• Complete and manage all IT auditing aspects
• Implement Policies and procedures related to IT security
• Plan/designed and implement network infrastructure for new location.
• Work with Telecomm, Technical and computers vendors on a daily basis.
• Implemented a Managed Print Service
• Upgraded Content Management software
• Setup/Workstation/scanners
• Project Management
• Plan, organize, director, control and evaluate the operations of information systems
• Developed and implemented policies and procedures for computer systems
• Provided network access to all staff
• Installed work stations to include all hardware and software setups as well as network accounts and passwords
• Provided recommendations regarding new technologies
• Troubleshoot hardware, software and network operating systems.
• Maintained a log and /or list of all issues
• Helped control the computer systems budgets and expenditures
• Plan/Designed and set up Disaster Recovery site.
• Managed Security/ Access Control
• Symitar, Single Sign on for Credit Unions
• Managed Firewall
• Performed penetration testing quarterly

Confidential

Deskside Support Engineer

• Deployed and support MAC Hardware and Software for 20 users
• Deployed and maintain desktops and laptops
• Managed hardware break/fix
• Manager desktop OS upgrades/migration
• Used electronic trouble-ticket routing system
• Handled desktop/laptop images and security
• Troubleshoot Cisco IP phones
• Troubleshoot Video Conference rooms
• Supported and Troubleshoot Blackberry, and iPhones
• Supported Dell and HP, Desktop and laptops
• IBM Maximo Asset Management software

Confidential

• Troubleshoot Group Policy Management
• Troubleshoot Active Directory
• Troubleshoot and resolved technical issue in IIS 7.0
• Re-Designed Active Directory Structure
• Recommended implementation of best practices for Group policy management, Users Accounts, Security and Distribution groups.
• Recommended regular deployment of software updates
• Recommended optimal licensing solutions
• Recommended implementation of policies and produces to help IT department support the business processes.
• Resolved several technical issues critical to the business operations.
• Created scripts to deploy desktop shortcuts and printers
• Troubleshoot Citrix issues

Confidential

Desktop Support Specialist/Technical Support Analyst

• Provided second tier desktop PC support including:
• Deployed/supported Macintosh hardware/software for 50 MAC users world wide
• Troubleshoot and supported desktop computer hardware/software including desktop configuration and software installation
• Trained end-users on hardware/software including MSOffice and a variety of custom developed applications
• Supported end-user network problems including connectivity issues related to the internet, email and custom-developed applications
• Maintained Windows 2003 domain, including adding and deleting users
• Tested new applications
• Handled desktop/laptop images and security
• Provided Citrix troubleshooting
• Manager desktop OS upgrades/migration
• Deployed/upgraded Software
• Deployed/maintained desktops/laptops and printers
• Installed/maintained APC UPS Backup
• Managed hardware break/fix
• Used electronic trouble-ticket routing system
• Set up and terminated employee systems
• Worked with inventory/asset tracking systems for all computer-related assets
• Administered ListServ
• Trained new employees/users
• Trained employees on new application s
• Managed Desktop Refresh Project deploying 150 new desktops
• Observed Sarbanes-Oxley controls related to IT standards

Confidential

Lead Instructor/Instructor Supervisor

• Hired/terminated educational staff
• Trained and supervised new educational staff
• Scheduled classroom instructors, classroom and workshops assignments
• Maintained substitute system to ensure that all classes were adequately covered
• Conducted regularly scheduled instructor meetings attended managers and staff meetings
• Developed programs for in-service education of teaching personnel
• Resolved student academic/attendance issues
• In conjunction with Student Services, monitored student progress and created a plan for students to maintain satisfactory academic progress
• Evaluated and prepared a report on student/school surveys
• Instruct classes as scheduled adjusting the class material to student learning style and knowledge
• Monitored and evaluated students' work against stated learning outcomes and worked with students to maintain a full achievement level
• Created a learning environment where students are valued and encouraged to learn
• Graded and returned all production assignments
• Provided students with an understanding of how they will use the class material in a work environment
• Maintained classroom software and materials
• Managed classrooms handled physical plant issues
• Stayed abreast of all new IT-related technological changes in curriculum, status and certifications
• Administered and maintained certification exams
• Required instructors to adequately prepare students for certification exams
• Established incentive programs for instructors relative to the number of students who successfully passed certification exams
• Conducted workshops and tutorials,
• collaborated with IT vendors to resolve problems,
• Installed and maintained IT-related equipment computers, servers, etc.
• Provided leadership and mentorship to instructors and student services
• Prepared curricula submissions for approval with the ELC and any accreditation agencies
• Conferred with Assistant Director to develop curricula and establish guidelines for educational programs recommended implementation of additional courses and enhancements to existing programs
• Maintained school network and classroom computers

Confidential

Network Administrator

• As Desktop/System Support Professional with knowledge of Active Directory 2000, 2003 and DHCP, DNS, and TCP/IP:
• Installed and configured 3 Servers NT, 2000, and 2003
• Supported and maintained 150 Workstations and laptops
• Handled troubleshooting of network cabling infrastructure
• Managed spy-ware removal and spy-ware tools
• Provided firewall/switch configuration
• Worked with VOIP/NBX phone system
• Maintained and supported network printers and scanners
• Installed and maintained a centralized anti-virus application Symantec Corporate Edition V.10
• Installed/maintained US Robotic Switches/Routers CISCO Routers
• Performed backups and restores of Servers and Workstations Symantec Backup Exec
• Provided support to users with Microsoft Office Suite applications via phone and email.
• Installed and configured network infrastructure to include cables, work area outlets
• Replaced motherboards, and various hardware components
• Worked with SATA and SCSI hard drives

Confidential

Lead Instructor/Student Services Coordinator

• Managed Student Services Department using the Student Information Tracking System SITS
• Logged attendance daily from classroom rosters
• Monitored student daily attendance
• Maintained up-to-date student records and files attendance, grades and student status changes
• Provided accurate information to students regarding school policies and procedures
• Scheduled new students into school entered schedule and completed paperwork including schedule changes and extensions
• Posted grades into computer system
• Distributed books and maintained book inventories
• Generated graduation certificates
• Prepared students' tracking forms and reviewed students' program and choice of electives
• Counseled and advised students regarding academic progress and status changes
• Monitored weekly start, drop, and graduation reports
• Processed Change of Status forms on a weekly basis
• Monitored students on Leave of Absence and probation
• Certified students for graduation
• Worked with the Education Department regarding student progress and grade submissions
• Handled duties as a Lead instructor listed above

Confidential

Lead Instructor/Instructor

• Handled role of Acting Supervisor
• Wrote/updated new curricula
• Ensured proper training of new instructors/lab managers
• Supervised instructors and lab managers
• Maintained and updated grading templates
• Evaluated instructors on performance in the classroom
• Taught Computerized Business Management and Networking Information Technology programs.
• Troubleshot repaired computer equipment
• Submitted weekly reports and monitored campus progress related to student outcomes
• Ensured that student critiques were completed on time and feedback given to instructional staff
• Ensured that adequate and accurate records were maintained by department
• Reviewed all students' academic/attendance standings on a weekly basis
• Assisted in evaluating Instructor and Lab Manager performance, including critique feedback, observations, and statistical analysis
• Monitored day/evening staff attendance
• Monitored and delegated appropriate assignments to the staff
• Ensured that Instructors and Lab Managers adhered to the curriculum guidelines and standardized operations
• Provided support to faculty in counseling students with academic and attendance concerns
• Recommended, coordinated and participated in departmental meetings
• Served as a role model for staff and students maintaining the highest standards of professional conduct
• Promoted student success throughout program

Confidential

Lab Assistant/Lead Lab Assistant

• Installed computer hardware and software
• Cabled and networked classrooms
• Facilitated make-up classes
• Advised and counseled students
• Responsible for the laboratory assistants
• Responsible for the department headcount
• Monitored student attendance
• Taught software applications to administrative staff
• Troubleshot repaired computer equipment
• Assisted Director of Education/Site Supervisor/School Director
• Assisted in writing curriculum
• Taught various classes when instructors were unavailable
• Promoted from Lab Assistant to Lead Lab Assistant within first year