SUMMARY

• Dynamic professional with strong project management and technical experience to crystallize efforts into meaningful contribution for the organization.

TECHNICAL SKILLS

LAN/WAN Protocols: TCP/IP, OSPF, RIP, RIPv2 IGRP, EIGRP, BGP

LAN/WAN Topologies: Ethernet, MPLS, SONET, VLANs, ATM, Frame Relay

Programming Languages: C, C++, SQL, PL/SQL

Database: MS SQL Server 2000/2005/2008

Applications: MS Office, MS Project, Visio, USD, Remedy, Peregrine, Monet, EFMS, Clarify

PROFESSIONAL EXPERIENCE

Confidential

Consultant - Networks

Responsibilities:

• Managing multiple networking projects and adhoc incidents for North American Confidential & Confidential clients in the MIS - Managed Internet Services and MPLS environment.
• Providing consulting, SME- Subject Matter Expert and Tier support for new work centers based out of Omaha, Oklahoma, Philippines, Bratislava and India.
• Some of the Projects include provisioning and turn up of Gige circuits for Face book, turn up of OC-3, OC12 Dual-stack V4/V6 circuits for Northrop Grumman, Reebok stores-T1’s and fractional T1 LAN Migration, Adding Quality of Service (QOS) and configuring fail-over for T3/T1 and MLPPP circuits for Apple, Bandwidth upgrades for Texas Farm Bureau T1/T3’s, Test and Turn up for IHG - Intercontinental Hotel groups, Migration and Turn up of T1/T3 circuits for Penn Mutual Life Insurance.
• Responsibilities include reviewing the orders submitted by Account team for T1, T3, OC-X and Gige circuits on SONET, UVN rings.
• Having technical discussion and review with customer’s technical architect to confirm the requirements, verify the network design and Ip Schema..
• Aligning new public blocks, customer owned blocks and LAN blocks to be migrated from different ISP’s/SBC/Bell South or existing Confidential & Confidential circuits.
• Setting up routing protocol for WAN connectivity on the access router - BGP or Static.
• Access routers are typically Juniper t640’s or Cisco 12000 series.
• Initiate provisioning on the circuits.
• Handing router shipment and expedites for orders with Plus service- Confidential & Confidential managed router.
• Hosting project calls, maintaining project tracker, reviewing project progress for circuit readiness.
• Project management and co-ordination with various internal and external groups till test and turn up for the circuit completes.
• Working with HSSD- High Speed service delivery for T3 and higher bandwidth circuits and LSSD- Low Speed service delivery for T1 and lower bandwidth circuit to provision circuits till they become ready.
• Pre-testing circuits with different test patterns to ensure they are stable and mark them ready for turn up with the customer.
• Coordinating with staging and onsite support for router installation, rack mounting and setup Confidential the customer premise or co-location or Data-center.
• Turning up the circuits with customer’s technical contact and moving production traffic to the circuits based on customer’s schedule. Turn ups include individual as well as MARO and custom MARO circuits.
• MARO circuits are 2 circuits in a Active/Active or Active/Backup mode for dynamic fail-over in case one link or circuit goes down for both inbound and outbound traffic.
• Implementing BGP or static on the backbone - WAN links for Turn up’s.
• Configuring BGP, HSRP, OSPF, and EIGRP on managed routers based on customer requirements.
• Ensuring test and turn up completes to customer satisfaction.
• Progressing and completing all workflow tasks.
• Ensuring delivery and acceptance is met and all the orders get accepted into maintenance for on-going support.
• Project closure with formal acceptance from client.
• Improvising on pending orders till completion.
• Providing weekly reports to Management for completed, ongoing and upcoming projects.

Confidential

Project Lead - Network Engineering

Responsibilities:

• Project included procurement, installing, implementation and turn up of new Cisco and Juniper routers to bring up hi capacity -OCX circuits and perform network migration.
• Reported project progress against planned schedule, tracking and budgeting.
• Work on early assessment of corrective actions and implementation of solutions that permit the project to stay on schedule.
• Strategizing goals into systematic steps towards achieving the objective.
• Negotiating and procuring new devices- Cisco 7200 VXR routers, Catalyst 6500 switches and Juniper T640
• Installation of devices through onsite installation team, testing circuits and working with ISP to ensure WAN link is stable.
• Turn up circuits and working with internal network team to migrate LAN traffic. This involves configuring routers and switches based on network design.
• Implementation of BGP, NAT, VLAN’s and completion of network turn up.
• Reporting project status and progress to project team and stakeholders.
• Overall project is reviewed and documented.
• Lessons learned and feedback provided to project teams/client.

Confidential

Deputy Consultant

Responsibilities:

• Providing Network services for Global Infrastructure Services- GIS business unit.
• Part of network and systems team providing Tier-2 support.
• Working on complex network design for Hub and Spoke networks, Campus environment.
• Designing Ip schema and network diagrams on visio.
• Technical expertise implementing routing protocols - BGP, OSPF, RIP and EIGRP
• Configuring VLAN’s.
• Troubleshooting issues and incidents involving LAN and WAN connectivity including multi-vendor setups.
• Troubleshooting security incidents involving Firewall - PIX-525, 535, ASA.
• Co-ordinate and resolve issues, working with various internal groups like server support and firewall to isolate issues for permanent fix.
• Performing RCA-Root Cause Analysis for severity 1 and 2 trouble tickets.
• Assisting technical engineers working medium and low severity trouble tickets on WAN and LAN issues as well as network monitoring, sniffers.
• Leading and managing Cost Reduction Project - 3210 for multiple North American customers for Confidential on network and desktop arena.

Confidential

Technical Engineer

Responsibilities:

• Provided Technical support on latest Wireless and Wired All-in-Ones and Network devices - PSC 2500, PSC2600, PSC2601, Office jet 6500, 7500 series (Customers set up included primarily Cisco routers, Linksys and D-Link).
• Involved in troubleshooting network, hardware and software issues for HP Laptops, Desktops and pre-installed HP software and home office based network( LAN) for end users - Troubleshooting various Windows OS issues( Win 2k, Xp), Blue screen and Stop errors, Registry issues, Windows based applications, network related issues, NIC faulty, Cannot connect to Internet.
• Assisted Level 1 agents on technical and process issues as well as escalated issues to Level 3 support team for incidents that could not be resolved Confidential L1 or L2.
• Conducted team meetings for latest technical updates, co-ordinate with other team leads for any new process and technical updates.
• Responsible for documentation of any new technical issues or process changes occurring as well as modification to the existing support documents.
• Preparation of Weekly performance reports for the team (MS Office- Excel).

Confidential

Technical Officer

Responsibilities:

• Provide technical support for customer’s home office based networks involving Dell Hardware. Routers used were Linksys and Net gear (This support was only for Premium Customers).
• Troubleshooting Network issues, unable to connect to the Internet and NIC not working.
• Technical support for Windows 98, me and XP for Dell Desktops and laptops.
• Troubleshooting various stop error issues, blue screen, fatal error, registry issues.
• Guiding customers for various updates and downloads for improved system performance, slow system issues, Ad aware and spy ware problems.
• Ticketing tool used was Delltech (Dell application for Ticket Logging, Updating, parts replacement/changes and Resolution).
• Troubleshooting various hardware related issues to narrow down the faulty hardware part and accordingly request for replacement using Delltech if the hardware is faulty.
• Providing support for pre-installed Dell software, MS Office issues and various 3rd party applications depending if the customer has taken the additional support plan.

Confidential

Industrial trainee.

Responsibilities:

• Responsible for network traffic analysis and monitoring.
• Analyzed network traffic, throughput and latency.
• Resolution of severity 4/5 trouble-tickets, ensuring incidents are resolved within the SLA.
• Coordinating and tracking of tickets.
• Coordination with Network management team for new technical issues or updates.
• Escalation, notification and co-ordination with Advanced Support Team for High Severity incidents (sev1/2).
• Keeping track of all high severity issues escalated, preparing Weekly/monthly reports (MIS) using MS Excel and Access.
• Maintained Technical documentation for any new operational issues occurring within the Network arena.