Summary

SKILLS Over 20 years hands on experience in LAN/PC Support and Administration and Cisco Phones. Solid understanding of Microsoft IP Protocol DHCP, RAS, DNS, WINS. , MS Family Product NT, MS-Office, Internet Explorer, Outlook and Networking knowledge Hubs, Routers, Switches, Ethernet, Token Ring . Excellent skills in repairing and upgrading IBM-Compatible PC and Laptop Computers, strong troubleshooting and problem solving skills and both software and hardware. Good communication skills, quick learner and team player. EXPERIENCE

Confidential

Information Systems Technical Support

• Installed and configured computer hardware operating systems and applications
• Monitored and maintained computer systems and networks
• Provided staff and clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Executed migration of 2,500 users from Windows XP Professional to Windows 7 Professional and from Office 2007 to Office 2010
• Provided services and support to the New York City, Long Island, New York, White Plains, NY, Connecticut, Maryland, Pennsylvania, Virginia, Florida and New Jersey
• Replaced parts as required
• Provided support, including procedural documentation and relevant reports
• Followed diagrams and written instructions to repair a fault or set up a system
• Supported the roll-out of new applications
• Setting up new users' accounts and profiles and dealing with password issues
• Responding within agreed time limits to call-outs
• Worked continuously on a task until completion or referral to third parties, if appropriate
• Prioritized and managing many open cases at one time
• Rapidly establishing a good working relationship with users and other professionals, e.g., software developers
• Tested and evaluated new technology

Confidential

• Information Systems Technical Support /Consultant CNBC an abbreviation for the Consumer News and Business Channel, its official name until 1991 is a group of cable and satellite television Business news channels from the U.S., owned and operated by NBC Universal. CNBC and its international spinoffs cover business headlines and provide live coverage of financial markets.
• Provided services and support to the New York City, Englewood Cliffs, Washington DC, Chicago, Los Angeles, Pal Alto CA and International locations for clients
• Executed migration of 400 users from CNBC to NBC domain, and from 2000 Professional to Windows XP

Professional

• Oversaw all user permissions and security, limiting access only to authorized personnel.
• Constructed, unit tested, and verified hardware and software solutions, ensuring quality and integrity
• prior to releasing to employees
• Administrated Computers and User's Accounts in a multi-domain Win 2000 Professional, XP Professional
• Network using active directory and user manager
• End User PC /Laptop Support including replacing bad parts Hard Drive, NIC, RAM, CDRom, Modem , transferred data, recovery data, clean viruses, using software like ghost, Norton Utility, Norton Anti-Virus, PC Anywhere, etc.
• Supported and Configured Wireless Connections Blackberry's using Desktop manager, wireless modems, keyfob for CNBC and NBC
• End User PC/Laptop support including Inews, Newsbrowse, Artbox Proximity , Microsoft Office 2000, Microsoft Office 2003. Exchange server, PST's
• Configure Network Printers HP LaserJet Printer, Cannon Printer, and Xerox Printer
• Patch User's to switches and Router's

Confidential

• Founded in 1986 Dendrite International provides award-winning sales, marketing, clinical services to global
• Pharmaceutical and other life science companies.
• Performed quality testing of sales, software system
• Execute manual and automated test software
• Track defects and document test results

Confidential

LAN/PC Support Specialist

• Telcordia Worldwide Telecommunication Software Company. It provides to the global business community, Telecommunication Software. Support and configure organizations network in the New Jersey office, which includes Windows XP Professional/Windows 2000 Professional
• End User PC /Laptop Support including replaced bad parts Hard Drive, NIC, RAM, CDRom, Modem , transferred data, recovery data, clean viruses, using software like ghost, Norton Utility, Norton Anti-Virus, PC Anywhere, Partition Manger etc.
• Troubleshooting, Recovery or reinstall OS Windows 2000 Professional, XP Professional and Utility Microsoft Office XP, Outlook
• Configure Network Printers HP LaserJet Printer, Xerox Printer
• Administrated Computers and Users Accounts in a multi-domain Win 2000 Professional, XP Professional Network using active directory and user manager
• Network Connectivity with exchange mail servers, applications and file servers, network printer, work stations, testing systems, etc.
• Desktopped 350 PC's and 35 Laptops for various departments
• Strong communication skills and ability to work in a fast place environment
• Supported large VPN environment via Narrowband and Broadband technology. VPN client connectivity with single tunnel, Broadband access and dual tunnel dialup networking with PSTN and ISDN connections
• Utilized software packages such as Frame maker, Exceed ver 7 and 8, Rumba 2000, Acrobat 6, Visio 2000 Pro, Project 2000, Ad-ware, Spy Sweeper to resolve various end user software problems and network connectivity
• issues
• Provided excellent customer service to 35 hundred plus employees

Confidential

• Provided Desktop, Hardware, Software, Printers and Network Support for two Montessori Schools
• Troubleshooting, Recovery or reinstall OS Windows 98, Windows 2000 Professional and Utility Microsoft Office 2000, Outlook

Confidential

Server Support/Server Analyst III Support and maintain all network server systems - Maintain PC LAN in a mixed NT 4.0/Novell 4.11/WINDOWS 98 and 2000 environment - Monitor, Troubleshoot Reconfigure network hardware and Servers - Provide technical support prompt courteous service - Respond to network or server systems emergencies

Confidential

Work Station Analyst III

• Provided Desktop, Hardware, Software, Printers and Network Support
• Provided services and support to the New York/New Jersey locations for clients such as NBC, Polo Ralph
• Lauren, Mercedes, University Hospital, Johnson Johnson, Merce, Summit Bank, PSE G and Panasonic

Confidential

Data Service/Network Technician

• Administered the DEC Networking system
• Performed system configuration and installation functions

Confidential

• Intern
• Configured and installed network hardware and software components

Confidential

Electronic Consultant/Technician

• Repaired Notebook and Laptop computers and peripheral devices
• Interacted with customers and managers for complex troubleshooting issues

Confidential

• Sales Representative
• Repaired Notebook and Laptop computers and peripheral devices
• Responsible for providing constructive recommendations, as well as estimating associated material costs
• Maintained a knowledge base of local building codes, as well as the ability to read and interpret floor plans

Confidential

Lithographic Stripper

• Performed supervisory functions
• Revised mechanicals for print preparation of camera ready artwork that appeared in national magazines, such
• as Cosmopolitan and GQ