Staff Credit Analyst Resume Profile

Summary

Professional A certified technician, skilled with installations configurations on both iOS Android platform seeking Help Desk Technician position to provide PC and Client/Server tech support.

Technical Proficiency

24/7 call center environment	Hardware maintenance	Networking
Client issue resolution	System configurations	DNS
System installation	iOS Android	Internet

TCP/IP, routing concepts, proactive capacity planning and performance monitoring
Wide range of experience with x86/x64 server hardware platforms,
Windows Server as a guest operating system within multiple Virtual Server platforms, i.e, Hyper-V, .
Create and maintain OS and application install automation using packaged tools and various Windows scripting languages PowerShell, VbScript, batch, etc.
Microsoft Active Directory 2008 and Group Policy
Industry best practices and trends in the Windows Hardware/Software space
Interface directly with Microsoft Corporation and related Microsoft Windows technology vendors
Knowledge of BitLocker preferred or other Full disk encryption solutions .

Operating Systems/Servers:

Red Hat Linux 5-10

MS Windows XP/2000/2003/Windows 7/2008 MS NT 4.0 HP/UX 11.0

Hardware/Software

IBM compatible PCs x86/x64	Video Sound Cards	SharePoint 2010
Sun Workstations	Ethernet	HTML
Ethernet	Token Ring	CD-ROM Drives
Cisco Routers	IPX/SPX	Microsoft Office

PROFESSIONAL EXPERIENCE

Confidential

Global financial institutions, serving individuals, small to large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

Confidential

Analyzed credit history and financial statements of individuals or firms to determine the degree of risk involved in extending credit.
Evaluated customers financial records and recommended payment plans based on financial ratios.
Compared liquidity, profitability and credit histories of establishments to market data to determine risk.
Consulted with external credit association and business representatives regarding credit information.
Packaged financial documents including credit analyses and summary of loan requests for submission to loan committees for final approval.
Provided consultation to customers, resolving complaints and answers to other account questions.
Generated activity reports for senior leadership.

Confidential

One of the largest U.S providers of financial services specializing in educational loans.

Confidential

Assisted customer with online application
Assist/educate customers with completing their on-line applications, solving login and password issues which solidify the customer's experience.
Work with incoming correspondence via fax and electronic communications to satisfy discrepancies which limits risk of unauthorized loan request ultimately resulting in increased revenue.
Overcoming objections to encourage customers to finish application process, which results in more loan dollars being disbursed adding to the bottom line profits.

Confidential

The largest Realtor in the tri-state Pennsylvania, New Jersey and Delaware region and the largest single market residential real estate brokerage in the U.S. with more than 4,000 sales associates in 62 offices.

Confidential

With over 10 million in sales - provide home buyers and sellers with real estate market expertise and consultation on property sales.
Create and cultivate current and potential client relationships to generate constant business.
Provide legal, economic and market advice to prospective clients
Analyze market trends to determine competitive market prices for clients.
Prepare contractual listings and sales agreements for clients, liaising with lenders, inspectors throughout the process.
Negotiate terms and conditions on behalf of client ensuring all terms and conditions are fulfilled prior to closing.
Council clients on guidelines related to the purchase or selling of their home.

Confidential

A direct banking and payment services company providing home loans, private student loans, personal loans, home equity loans, checking and savings accounts, certificates of deposit and money market accounts

Staff Credit Analyst

Provided help desk support for Information Technology Department
Password resets for employees, troubleshooting PC problems, system installs, application failures, and network connectivity issues.
Trained and guided new team members by working as senior team lead
Evaluated new and existing customer's financial history in order to determine credit extensions and increases.
Analyzed financial data to determine the credit limit extension amounts.
Researched credit bureau files using ACAPS processing system for negative judgments that would impact the customers' ability to receive credit extensions or increases.
Responsible for special projects as assigned from the corporate office that enhanced the team performance such as maintaining records on special accounts.

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