Summary

• Detail-oriented and solutions-focused professional offering over 20 years of experience as computer systems specialist with extensive background in software/hardware installation as well as analysis and application design. Articulate and adaptable leader known for directing several concurrent initiatives while striving to improve operations and increase productivity. Hands-on and analytical problem solver known for isolating issues and implementing appropriate solutions. Work well with all levels of personnel. Demonstrate strong leadership, communication, interpersonal, and problem-solving abilities. Areas of excellence:
• Project Management Team Leadership Program Development/Management Troubleshooting
• Process Improvement Operations Management Needs Assessment Statistical Data Analysis
• Application Design/Development Data Communications Configurations Customer Service

PROFESSIONAL HISTORY

Confidential

Senior Software Architect EDI Team

• Responsible for receiving claims EDI 837 records , enrollment add/changes EDI 834 records , etc. from doctors offices, clinics, hospitals, and institutions located within the state. These transmissions are placed on a UNIX platform, and uploaded multiple times a day to the mainframe using MQ Message Series. These different ANSI record types are then processed through front-end edits and acknowledgement reports are generated and returned to UNIX. Processed multiple claim types including ITS, FEP, Professional and Institutional. These edits are written in COBOL and Easytrieve using various mainframe utilities, including DB2, Changeman, CA products, etc. Mentoring of junior team members.
• Modifying code on the mainframe to be in compliance with HIPAA 5010, a more standard nationally recognized format that will allow all health insurance companies to process claims alike.

Confidential

Senior XGEN Programmer

• Supporting daily processing of manufacturing systems, including generating Bill of Materials, Packing lists, and serializing product. Maintaining relationships with external vendors via EDI to deliver parts to ensure timely loading of product. The backbone to this process is on an AIX Unix platform, with Oracle has our current data repository. New and existing development is maintained in XGEN 4GL Language , and converted to maintainable Microfocus Cobol. Strict change management procedures are in place to conform to Sarbanes Oxley standards.
• Technical Lead on a Max Load project, this venture is solely responsible for loading a 53' trailer, based wholly on product dimensions to ensure we build pallets, and utilize the cubic feet on a trailer. This project is a high visibility project, created with aggressive deadlines to significantly reduce transportation costs.

Confidential

Multi-billion dollar health insurance company.

Senior Programmer Analyst

• Played a key role in converting over 500,000 subscribers from an IMS database into a more robust DB2 environment. Programs were written using a COBOL application generator APS and Easytrieve Plus. Worked with multiple mainframe utilities, including Endevor, MAX, DB2 Access, Smarttest and REXX. Worked through the night running multiple conversion cycles in Unit and System Test debugging abends, and restarting using checkpoint processing. Most recently tasked with standardizing JCL across 10 different job streams in multiple environments.
• Created a REXX Search and Replace program to look through an infinite number of members in a PDS, looking for any specific literal in the input file and changing the value and either rewriting the member or creating a like member in another PDS.

Confidential

Team Lead/Senior Technical Analyst

• Head development and maintenance of school division's textbook Order Processing and Sales Reporting Systems as requested by several corporate and field business analysts. Provide daily batch and online support of Order Processing System, from initial order through processing, fulfillment, confirmation, and billing. Communicated via FTP and Tibco to an AS400 based warehousing system BOSS and Log Pro . Supported many facets of the WMS system, from daily production support to troubleshooting, etc. Guide programs into production using Changeman application. Create and sustain new programs in COBOL II, Install/1 CICS , DB2, SQL, Platinum, DYL-280, EasyTrieve , MVS, VSAM, TSO/IOF, JCL, File-Aid, QMF, Intertest, and InfoPac. Prepare advanced shipping notices, purchase order acknowledgements, and invoices utilizing EDI.
• Led a team of 11 associates in which I was responsible for quality and timeliness of application under my direction. Provided weekly status updates to various members of management.
• Spearheaded multiple large projects, including converting Order Processing System to 24x7 shop, which consisted of adding Commit/Restart logic to over 100 batch programs.
• Supervised a team of developers to complete data cleansing initiatives in efforts to retain the integrity of our customer address database. Created a real-time feed to a vendor Trillium to clean our addresses upon adding or modifying a customer record.
• Managed an offshore team of 15 contractors, assigning multiple projects, single point of contact between the developers and the user groups. Created functional and technical requirements, QA'd assignments upon completion.
• Developed a number of technical and functional specifications of our application utilizing Vizio and PowerPoint presentations to scope the current and requested functionalities of our system.
• Played pivotal role as Subject Matter Expert SME in conversion from 10-digit to 13-digit ISBN.
• Led conversion on mainframe legacy side of all customer, product, and order inventory data to SAP.
• Rewrote several SQL statements within inefficient programs to improve run-time and make nightly batch cycle run more efficiently.

Confidential

Mainframe Developer

• Maintained and debugged existing code analyzed and designed new applications written in COBOL II, Easytrieve, CICS, DB2, and SQL statement. Produced programs and worked on testing team to create, analyze, monitor, and report test plan inaccuracies. Redesigned and interfaced shipping carriers to track packages, ensuring delivery. Functioned in project management capacity for various initiatives. Supported warehousing system from development aspect resolved any issues affecting timely delivery of orders. Exhibited working knowledge of MQ Series. Hands on experience working on an AS/400 platform utilizing RPG for the order entry processing arena.
• Turned around delayed delivery of customer products by heading truck project utilizing RF scanners emulated 3270 CICS screens to RF scanners for loaders to scan carton and label truck, ensuring proper loading on correct route.

Senior Systems Operations Analyst

Supported 25 distribution centers utilizing mainframe CICS environment, using in-house written order entry system to provide how-to questions, network troubleshooting on frame relay circuits, and batch job resolution. Provided 1st- and 2nd-level support in multi-platform helpdesk location.

Confidential

MIS Coordinator

Provided PC networking support for 150 users in regional office. Customized software to meet users' needs and created spreadsheets to facilitate data analysis for all departments. Authored queries on AS/400 system. Collaborated with developers monitored data communications to and from corporate office.

Confidential

Lead Computer Operator, Centralized Data Processing Center

• Administered various initiatives, overseeing utility billing, payroll, accounts payable, and inventory. Selected and input data to be processed. Operated several computer consoles and associated processing equipment ensured accuracy of final products. Functioned as shift troubleshooter and information resource for any issues. Maintained operations records and prepared reports.
• Played key role in installation and maintenance of equipment.
• Provided full range of outside terminal user support.