Areas of Expertise

• IBM/FileNet BPM 4.5 System Administration and Development
• Business Process Requirements Modeling
• Training Materials and User Documentation with Information Mapping
• SEI-CMM Software and Process Development Lifecycle Methodology
• Macroscope version 4.5 deliverables
• Lean Methodology
• Agile Software Development Methodology
• Software Configuration Management
• Document Configuration Management
• Desktop Publications

Accomplishments

• Implemented an IBM BPM 4.5 from installation to deployment to multiple business lines.
• Acted as a customer focal between developers and management.
• Customized and implemented a document management system Panagon/FileNet for the organization including conducting training.
• Created and implemented a document naming standard for the entire organization.
• Created and maintained an organization wide web site for both internal and external customers.
• Created and conducted organization wide training programs in support of payroll initiatives.
• Created and maintained a business process disaster recovery plan.
• Designed and published an organization wide newsletter.
• Designed and published catalogs, flyers and promotional items for a custom motorcycle company.
• Successfully learned and implemented software configuration tools and methodologies.

Objective

In my career, my goals are to:

• Use my project management skills to ensure that the desired deliverables are delivered on time, within budget and with the quality that is expected from your organization,
• Provide excellent response time and configuration management support to my organization.
• Maintain the integrity of the production systems in compliance with software configuration methods and the Sarbanes-Oxley Act.
• Provide excellent technical writing and communication support to my organization,
• Work to improve existing deliverables and create new deliverables appropriate for the end user community whether it be analysts, management or developers,
• Create clear, effective presentations backed with facts and data,
• Research the processes used and determine where improvements can be made,
• Provide initiative project leadership to my customers and co-workers.
• These goals have been accomplished yearly as shown by my career advancement within The Boeing Company and my recent work experience at The Good Samaritan Society.
• I am a highly effective technical writer specializing in process improvement, quality assurance, business processes and system processes. At The Boeing Company, I have been an integral part of the HR Human Resource Systems team. I have been an effective member of IT teams most recently the process improvement and business process team.

Work Experience

FileNet ECM System Administrator

Confidential

Overview

As the Filenet ECM System Administrator, I have been deeply involved in the installation, implementation and daily administration of a Filenet P8 4.5 system running on an AIX/WAS platform. I have been able to use my skills in process and project management to help drive the implementation of an accounts receivable line of business process along with a human resources line of business process. Along with the system administration, I have also created user acceptance test plans and pre-production test plans. I currently administer two environments with multiple object stores and regions.

Responsibilities and Accomplishments

• Provide the system and security architecture for our FileNet P8 4.5 implementation for both a production and development environment.
• Coordinate and conduct FileNet deployment and validate all supporting documentation.
• Troubleshoot system problems.
• Provide user support.
• Software Configuration Management Specialist

Confidential

Overview

I provide software configuration management support for HR Systems applications using IBM Rational ClearCase as a configuration management tool. I provide application support and troubleshooting along with configuration management guidance.

Technical Analyst Resume Profile

• Provide software developer support for ClearCase view creation in both UNIX and Window applications.
• Coordinate and conduct software blockpoint code migration and validate all supporting documentation.
• Represent the applications for all configuration duties for Sarbanes-Oxley Act audits.
• Work towards Configuration Management II Certification.
• Technical Writer, HR Systems Quality and Compliance Level 3

Confidential

Overview

I am a highly effective technical writer specializing in process improvement and quality assurance. At The Boeing Company, I have been an integral part of the HR Human Resources IT Information Technology Systems team. I have been an effective member of IT teams most recently the process improvement and business process team. I also am an accomplished publisher of an organization wide newsletter promoting our organization's accomplishments. I have over 10 years experience in technical writing and editing along with web development. I have earned my masters in project management and am able to apply that knowledge to my writing projects.

Responsibilities and Accomplishments

• Creation of System and End User documentation appropriate for the target audience and in compliance the company and industry standards.
• Creation of and editing support for system deliverables using Macroscope 4.5 for deliverable templates.
• Creation of stand alone on line help systems for system focals and end users using RoboHelp/eHelp.
• Creation of new content and editing of existing content for an organizational wide newsletter using Microsoft Publisher and distributed using Adobe Acrobat.
• Creation of templates and forms used by the organization.
• Maintain document release configuration using DMS Document Management Services as both a lead focal and power user.
• Creation and maintenance of an organization wide internal web site along with all documentation associated with the process.
• Creation of presentation material using PowerPoint, Visio, Excel or any other software necessary in order to best present and communicate the material.
• Creation and presentation of training materials for special projects using various applications in order to create dynamic, interactive content.

Skills

• ECM IBM FileNet 4.5 System Administration
• Business Process Technical Writing
• Software Process Technical Writing
• Documentation Configuration
• Newsletter Publication
• Training Content Creation
• Training Presentation/Teaching
• Software Configuration Management
• On-Line Help Systems
• Web Development
• Graphics Creation
• Print Advertising