PROFILE:

Hands - on technical manager, troubleshooter, able to rapidly identify, resolve, network outages and problems. Design architect for Cisco Data, Voice, Security, Wireless and VOIP infrastructure, following best practices. Strong organizational, multitasking, interpersonal, communication, customer service and documentation skills. Proven ability to coordinate projects, business operations in an efficient and cost effective manner. Leader, mentor and team player with can-do attitude.

PROFESSIONAL SUMMARY:

• Network & Security Professional with over 15 years of experience in Designing and troubleshooting Cisco LAN, WAN, Wireless, Security, VOIP, in Campus, Data Center and Branch offices
• Experience in implementing, site-to-site, remote access VPN Technologies using GRE, IPSEC.
• Efficient use of Microsoft VISIO/Office for technical documentation, presentation and Project Management tools
• Experience in implementing and maintaining network monitoring tools Extra-hop, WhastupGold, Solarwinds, Network analyzers Wire Shark, Solar winds and Fluke
• Good understanding of Routing protocols (BGP, EIGRP, RIPv1&v2), DSL technologies, Switching architecture and protocols (VLANs, Trunking and Spanning Tree)
• Working knowledge of Access Lists, IP addressing and VLANs
• Extensively exposed to troubleshooting, maintaining devices and migration of technology
• Planning, Designing, Installing, Configuring of Cisco Nexus 7000, 6500, 4500, 2900, 3500, 3750 XL series switches, 3800, 7200 series Routers, Fabric Director MDS 6513, Cisco ASA 5500 Firewall
• Strong experience in configuration and troubleshooting of routing protocols RIP, EIGRP, BGP, HSRP with excellent documentation skills
• Analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.
• Advanced knowledge of creating and deploying high density internal wireless networks based on Cisco WISM1, WISM2 & WLC 5508 and RF surveys using Fluke Air Magnet (Active and Passive)
• Advanced knowledge of creating and deploying Cisco VOIP infrastructure with the following UC application

CORE SKILLS:

Cisco LAN/WAN Design Architect

Routing/Switching

VOIP

Wireless

Security

VPN Remote Access

Project Management

Team Relationship & Management

Vendor Management

Customer Service

Documentation & Reporting

Communication

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer

Responsibilities:

• Leader for 12 direct reports, mentoring and providing continuous support.
• Manage all network infrastructure activities and resources for the hospital and 36 remote WAN locations
• Design architect for network infrastructure for LAN and WAN locations including the new hospital, being built on a 2.5 million network budget
• Design architect for network infrastructure at 292 Long Ridge Road site, built on a $300,000 network budget with 10GB uplink and ultra-redundancy
• Create and manage all network infrastructure budgets in line with new initiatives and support
• Assist in the creation of Network Service Line product and service roadmaps and lifecycles
• Create and maintain vendor relationships with hardware, telecom providers and ISPs
• Provide leadership, direction, and escalation of projects and tasks to network engineers
• Create and maintain an environment that fosters teamwork, accountability and superior customer service
• Serve as mentor for staff and provide continued development of network engineering competencies
• Create, develop, implement and maintain best practices, policies, and standards
• Ensured network engineering functions and access controls are compliant in accordance with current security and HIPPA guidelines
• Ensure that all staff complies with established standards, service level agreements and change control processes
• Follow project management methodologies for small, medium and large projects with scope documents, detailed
• Tasks with time lines, milestones, resources, forecasting, revisit baseline, weekly status update, lessons learnedClosure documents and celebrating s
• Mid-Year and Yearly PMP Reviews for 12 direct reports, evaluating job performance, goals and career progress
• Provide leadership and direction in weekly staff meetings, approving time cards, organizing change management control, continuous support on on-boarding, Terminations, and managing Help Desk tickets
• Keeping staff contacts up-to-date, desk extensions and mobile numbers
• Communication specialist during code Yellow (Emergency Disaster Plan)
• Verifying and approving Confidential & Confidential Mobile Invoices & all vendor invoices
• Managed the Cisco LAN/WAN, Wireless environments or the main hospital, 36 remote locations and with 2400 devices with a 99.8% uptime
• Act as liaison between Information Services and hospital departments including Stamford Hospital Integrated Practices
• Manage and track end user tickets for timely and meaningful resolution
• Report network infrastructure status, incoming/outgoing calls, performance metrics, internet utilization, core devices health check to the senior management and team on a monthly basis
• Functional manager on outages, effective communication to the end users, root cause identification, solutions and documentation for improvements
• Prepare Disaster communication plan and keeping it up-to-date
• Act as the escalation point for all networking engineering department technical issues
• Assist in design, installation, and support of all network infrastructure devices, wired and wireless and implementing
• Manage projects and work closely with staff to ensure all turn-up objectives are met
• Manage Cisco Routing/Switching/Wireless infrastructure, Cisco VOIP infrastructure (Call Manager, Unity Connection and Contact Center Express, Voice Gateways), Nurse Call Management system (Rauland, Emergin) and Communication (Vocera)
• Create procedures for in-house and long-range pagers programming steps
• Create List and Group page on Spok system for the physician and clinical end users

Network Engineer

Confidential

Responsibilities:

• Involved in design and implementation of Data Center Migration, from old Hospital to new Hospital.
• Tested various networks which works on the protocols like of TCP/IP (IP, TCP, UDP, SNMP, DNS, DHCP, FTP, HTTP, HTTPS, ICMP, SMTP, ARP, IPSEC, NAT).
• Implementation and Configuration (Profiles, Rules) of Cisco ACE and Coyote Load Balancer.
• Provided Layer-3 redundancy by implementing HSRP for High availability
• Experience configuring VPC, VDC and software upgrade in Nexus 70XX
• Experience in Configuring, upgrading and verifying NX-OS operation system
• Troubleshooting of complex LAN/WAN infrastructure that include routing protocols EIGRP and BGP
• Configure / Troubleshoot CISCO 7600, 7200, 3900 and 2900 routers and Cisco 7000, 6500 and 3800 series switch for LAN/WAN connectivity and Fabric switches MDS 65xx series
• Experience with deploying PIM Sparse-mode/Dense-mode multicasting in the existing infrastructure.
• Actively involved in Switching technology Administration including creating and managing VLANS, Port security- 802.1x, Trucking 802.1Q, RPVST+, Inter-VLAN routing, and LAN security on Cisco Catalyst Switches 4500R+E, 6500-E and 3800 series.
• Worked on configuration and commissioning of the Dark Fiber, Lit Fiber and T1 circuits for various branch offices.
• Design, implement and administer IPv4 enterprisenetworkinfrastructure.
• Implemented Access lists and policy mapping onPIX/ASA
• Configuration of Cisco Access Points and Bridges (standalone and controller based), RF site surveys, Spectrum Expert, L2/L3, WLAN Security (“WEP”, WPA & WPA2), Wireless LAN controllers & WiSM blades, Cisco Wireless Control System (WCS).
• Implementing Enhanced Locations Based Call Admission Control.
• Implementing Cisco Mobility and Cisco Extend and Connect
• Integrating Cisco Unified Communications Manager Version 9 with Microsoft Active Directory
• Implementing Cisco Unified Communications Manager, Unity Connection and Contact Center Express
• Implementing Cisco Extension Mobility
• Deployment and management of Cisco Call Manager,8.x and 9.x
• Deployment and management of Cisco Unity Connection, 7.x, 8.x
• Configuration of Cisco Routers - Platform: 2900, 2800, 3800, 3900
• Configuration of Cisco Switches - Platform: Cat4600, Cat6500. Cat3560, Cat 3550, Cat2950
• Configuration of Cisco Fabric Switches - MDS 65xx Series
• Configuration of Routing Protocols EIGRP - BGP
• Deployment of Cisco IP Phones - Series: 790X, 794X, 796X
• Installation, Management and Monitoring of call manager cluster
• Configuring class of service and Call admission control
• Configuring call manger features and services
• Configuration of call signaling protocols on Voice Gateways MGCP and SCCP
• Configuration of Voice Gateways, Gatekeepers, and SRST
• Configuration and Instillation of Voice Interfaces like E1 & T1 Lines (PRI), BRI, FXO, FXS
• Managed customer perceptions and build strong relationships
• Tracked client issue tickets for timely and meaningful resolution
• Reported to management regarding status, performance metrics
• Managed deployment projects and work closely with staff to ensure new client turn-up objectives were met
• Managed client lan infrastructure
• Managed client core unix infrastructure consists of 14 HP UNIX servers and SAN storage
• Kernel parameter fine tuning, hard disk crash recovery, backup solutions, server upgrades and patch management

System Analyst

Confidential

Responsibilities:

• Provided consultant services for Y2K project at Confidential
• Mirror the production HP UNIX environment at test lab with HP hardware, McKesson EMR database, Oracle, Sybase database and client application
• Kernel parameter fine tuning, hard disk crash recovery, backup solutions, server upgrades, patch management, Y2K compliance testing, documenting the history of problems and solutions
• Reported to management regarding status and the effect of time change

Senior Customer Engineer

Confidential

Responsibilities:

• Installation and configuration of HP /700 series servers on HP-UX 9.x & 10.x
• Resident System Administrator for client sites, such as Manager Telephone Nigam Limited, Customs House at IGI International Airport and Escorts Limited (a leading heavy engineering company)

Senior Customer Engineer

Confidential

Responsibilities:

• Installation, configuration and support for Novell Netware 2.15, 2.2, 3.11 and 3.12 versions and associated application software
• Corrective and preventive maintenance of Novell Servers and related peripherals
• Provided post-sale support and third party evaluation