Objective

Currently seeking a Network Administrator and or a computer technical support position where the qualifications, experience and skills listed will be applied. Strong project management, communication skills, analytical abilities and reporting are some of my strongest points.

Qualifications

• 14 years experience Network Administration and support on enterprise level
• Expert windows administration and customizing of all OS functions
• WindowsXP, Vista Windows 7/8, Windows NT, Novell Netware clients
• Windows 2003 2008 pro, server and advanced server build install and administration
• Server, desktop and laptop hardware replacement and troubleshooting with Dell, HP IBM and others
• Support for mobile provisioning of IPad, Iphone IOS, Android and Blackberry devices
• Microsoft Active Directory management and support of users, group polices and OUs
• Expert Word Excel, Power Point, Outlook, MS Office 2007/2010/2013, Lotus, GroupWise support
• Broad Telephony support Admin with Aspect ACD, Avaya IP, CISCO UCCE, ICM, CVP
• Avaya IP phone systems and installations and configuration on a call center level
• Aspect administrator, Director, RTA, RTS, Crystal Reports, Enterprise database reporting support
• 13 yrs. experience with PC imaging, software packaging, VBS powershell scripting to 500 PCs
• Symantec ghost suite 2.5 imaging, software packaging and remote task training certificate
• Enterprise level network auditing, scripting, software packaging and deployments
• VMware Vsphere, VDI, Citrix Xenapp management, configuration, deployment and installations
• Support for McAfee, Norton, Symantec Virus endpoint protection, Symantec Ghost suite 6.5 8.0
• Managed Data Backups with Backup Exec, NetBackup and Dell Storage Vault with NAS and SAN
• Excellent troubleshooting skills for telecom, network, servers and desktops, data drops, and cabling
• MS Access database creation, SQL database support and administration, Data reporting tools
• Oracle database connectivity software and driver installations, DataWarehouse DB support
• Witness call monitoring support, Equality balance and Contact store support and Administration
• Troubleshooting, wiring and testing T1, and DS3 circuits, Data line testing and connectivity support
• CAT-5 CAT-6E Fiber cable installation, terminating and testing for Switches, routers, and devices
• Sharepoint software experience for clients and servers, support for Blackberry Enterprise Server
• Experience with Pointsec and Sophos Safeguard Data encryption software

Work History

Confidential

responsible for testing and reconditioning electronics, laptops, desktop PCs as well as other devices. Daily tasks includes going through all donated electrical items, testing them for resale in the thrift store. Laptops, PCs and all other technical devices are all restored back to factory condition for resale. Other duties include some trouble shooting of Store equipment such as phone lines, printers and PCs used for daily operations.

Confidential

contract position to work on the help desk for Eli Lilly on a rollout project deploying and provisioning Ipads, IPhones and blackberries as well as other mobile devices such as tablet PCs with issues connecting to the mobile network via VPN for filed users. Responsible for administration and troubleshooting connection to Citrix Xenapp and Vmware sessions. Experience with Mobile Iron device connectivity, BES server for blackberries and a host of mobile applications for IOS. I also supported MS Office 2007, 2010 and outlook exchange for mobile users. Contract was for 6 months and has ended.

Confidential

contract position with Kforce. Daily duties included setting up appointments with thousands of clients to install Sophos Safeguard data encryption on PCs in Raymond James branches remotely. Encryption was installed on all types of computers and server platforms and brands. If there were and failures, I was responsible to troubleshoot and recovery any boot failures of windows or install failures.

Confidential

started in a contract to hire position as a helpdesk analyst responding to helpdesk calls and issues. I was hired in as a systems analyst responsible for 400 users after completion of a new call center roll out of 400 Pcs including software package installations and configurations. Over the years the call center has grown to over 600 users. Over 10 years of experience with Ghost cloning, imaging, software packaging and scripting including remote enterprise software package and update installations. Responsible for server client connectivity such as Citrix Xenapp, Vmware and sharepoint administration. Daily task to maintain and troubleshoot billing system application and call center web applications, CTI controls, Witness monitoring system and all other server applications that the call center needed to operate efficiently. Responsible for Aspect ACD and telesets, Avaya IP phones, Nortel and PBX management and upgrades. Client server software packaging, troubleshooting, maintenance and upgrades performed daily such as windows updates, MS Office updates, Group Policy updates, witness Equality, aspect admin, director, RTA, Avaya CMS, Avaya soft phone, oracle database drivers for reporting software. Critical responsibilities also included end user issue resolution using Remedy ticketing system for desktop, imaging, and software package deployment as well as mobile VPN users on a large scale, asset management and quarterly asset auditing reports for corporate reporting, vendor correspondence for PCs, printers, copiers, sever systems, server software, network and telephony infrastructures, electrical computer room components, and all call center projects, upgrades and expansions.

Confidential

Ddiversified services Contract position with responsibility of monitoring all cell sites for Michigan and northern Ohio via. Sun systems. Due to outages or failure the site must be reset or reported down to corporate office. Also sending notifications to field techs for repair deployment.