Desktop Support Analyst Resume Profile

Objective

I am looking to build a career that will allow me to advance and grow with the same company. I am looking for a place where I can finish my work and retire.

Experience

Confidential

Clinical Systems Analyst II

Assists in designing and enhancing new capabilities within clinical systems. Duties include preparing and delivering
Presentations, considering alternatives, assessing complexity, and analyzing time and cost.
Performs system analysis, technical coding tasks and comprehensive testing procedures as required to achieve,
maintain and improve system functionality so that information required for patient care is accurately and efficiently
communicated.
Implements enhancements, corrections and modifications, including interfaces, through new software releases and
user requests.
Provides, in rotation with other Clinical Systems Analysts, 24-hour, seven days per week on-call coverage for clinical
systems problems.
Maintains professional growth and development
Serves as an educator and resource regarding system functionality.

Confidential

Desktop Support Analyst

Corporate images using: SMS 2003, MDT 2010, ImageX Windows XP, Windows 7
Currently moving to SCCM 2012
Package programs for deployment using: Prism Deploy, EMCO Msi Package Builder, Custom Scripts.
IT representative for planning for the New Regional Hospital
Developed desktop deployment guidelines
Developed IT Inventory strategy for Mainegeneral Health
Tier-3 support for desktop support
On-call rotation
Support over 200 applications used at the hospital.
IBM Maximo SRM for ticket tracking
Hardware support
Network support
Maintained servers for desktop support
Performed Backups for desktop support servers
Trained Desktop Support Technicians : New Procedures, Desktop Tools,
Supervised Desktop Support Technicians on projects, and goals

Confidential

Customer Service Representative
Inbound calls regarding billing issues
Always above the companies Minimum Business Expectation from Quality Assurance.
Sales of phones and accessories
Confidential
Direct Support Professional
Assisted clients in all activities of Daily Living
Documented daily for employer and state
Certified CRMA, DSP, CPR, First Aid, Mandt

Confidential

CRMA

Assisted clients in all activities of Daily Living
Documented daily for employer and state
Certified CRMA, CPR, First Aid, Mandt

Confidential

Sales Representative

Worked in Appliance, Garden, Kitchen Bath departments
Worked as a Cashier on busy occasions
Company certified Forklift Trainer for two years

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