System Administrator Resume Profile

SKILLS SUMMARY

I have over 10 years of experience in the IT field, with a proven track record as a System Administrator / NOC Engineer. I am currently working as an engineer in the Network Operations Center NOC , within The Comptroller of the Currency, where I protect the entire COC Internetwork from intrusion and troubleshoot network and system outages.

Experience

Confidential

System Administrator / noc-IPS Engineer

Installs, troubleshoots, maintains and coordinates the use and proper operation of network environments and desktop operating systems-environments. Evaluates hardware, software, and peripheral equipment. Maintains user accounts or security policies on software-based firewalls. Maintains and updates system security plans on all networking platforms. Implements, documents, and coordinates network policies, procedures, and standards. Enforces security procedures. In general, the complexity of these problems increases with the level of administrator. More senior administrators operate more complex networks. Installation, configuration and maintenance of monitoring tools.
Monitoring of the antivirus console Symantec Endpoint
After-business-hours and weekend monitoring of intrusion detection/prevention systems McAfee Network Security Manager
Active Directory performed server, file/folder, and group access control
Performed secure network backups using Symantec Backup Exec
Installed digital certificates on servers to enable cross-domain secure communications
Managed RSA tokens using RSA Authentication Manager
Was responsible for scheduled service account password changes
Was responsible for development, installs, upgrades, and security access control of infrastructure monitoring applications Orion Solarwinds, HP SIM, NetIQ, Solarwinds Log and Event Manager, Microsoft System Center Operations Manager SCOM , and Solarwinds Virtualization Manager .
Assistance and support of tier 1 diagnostic or troubleshooting efforts
Applied Windows Server security patches
Was responsible for document management on SharePoint
Definition, creation, and improvement of the standard level alerts
Assurance of connectivity to the Internet, Treasury, and other data communication conduits
Rebooting of servers and appliances in the support of incident resolution in accordance OCC SOPs/standards
Reporting based on SOPs, SLAs, and OLAs as appropriate based on industry best-practices and OCC protocol
Maintenance of user accounts
Management and maintenance of file and print servers located in field offices
Monitoring backups for all production servers
Management of backup tapes from remote field offices as well as remote back-up processes.
Data center power management
HVAC monitoring
Fire detection and suppression systems monitoring
Surveillance systems monitoring
Monitors the Active Directory infrastructure that is located at the Data Center, Headquarters, District Offices, and Houston.

Confidential

Help Desk Analyst SECURITY / VPN
Provide monitoring of the VA Network Infrastructure. This includes servers, routers, UPS units, and related equipment.
Troubleshoots Citrix and proprietary vpn connection issues.
Reports Security/Privacy events to USCERT.
Checks and resolves trouble tickets using Remedy software.

Confidential

Network Operations Center NOC Team Lead

Manages five contractors that are responsible for monitoring of the USPTO Internetwork.
Provide monitoring of the USPTO Network Infrastructure. This includes all servers, routers, switches, UPS units, and related equipment.
Monitoring software includes EMS, NetIQ, SiteScope, Intrusion Detection Systems McAfee Intrushield , HP OpenView/Network Node Manager, HP System Insight Manager HP SIM , Orion Solarwinds and BMC Patrol.
Responsible for map updates and editing of configuration files within HP OpenView/EMS/Network Node Manager.
Monitor network traffic and report incidents
Analyze network traffic against known signatures
Report incidents and execute appropriate countermeasures
Recommend and test improvements to the IDS
Proficient in managing and un-managing device interfaces within OpenView maps. Also deletes and forces discovery of new devices by using command line entries.
Checks and resolves trouble tickets using Remedy software.
Monitors server and router performance.
Monitors AIS Automated Information Systems performance.

Confidential

Data Management Specialist

Was responsible for gathering Law Enforcement Sensitive data on drug trafficking, smuggling, organized crime, and other drug-related activities.

Assisted in providing an inter-agency communication line between the FBI, DEA, and other agencies under the Department of Justice.

Confidential

Telecommunications Center Operator

Worked two years as a Telecommunications Center Operator and assistant to the shift supervisor at Ft. Wainwright, Alaska.
Conducted troubleshooting by reading data patterns and RS232 protocol on the oscilloscope.
Worked two years at the Ft. Ritchie Telecommunications switch where I worked directly over 200 worldwide circuits and maintained 99.99 availability to all users.
Performed analysis on system in case of failure and provided vital assistance in restoring system.

Various Skills

I am proficient with the following:

Software:

Symantec Netbackup, Symantec Endpoint Protection, What's Up Gold, McAfee Network Security Manager, Solarwinds Network Performance Monitor, Solarwinds Virtualization Manager, Solarwinds Log and Event Manager, NetIQ Appmanager, Hyena, HP System Insight Manager, DNS admin, HP OpenView, DHCP, Failover Cluster Manager, MS Office 2007, MS Office XP, Adobe Acrobat Reader, Remedy, Proscan, Norton Ghost, Exceed, Putty Suite 0.55, Contivity VPN, Citrix ICA Client, Checkpoint VPN SecuRemote. Operating Systems: Cisco IOS, MS-DOS, Windows NT, Windows 2000 Professional and Server, Windows Server 2003, Windows Server 2008, Windows XP Professional, Windows Vista, Windows 7, VMWare vSphere, Microsoft System Center SCOM, SCCM , Hyper-V, ServiceNow Ticketing System, Active Directory Sites and Services.

Hardware:

Xerox, Ricoh, and HP high-speed printers, HP server and blade systems, Cisco 2600 series routers, Catalyst 2900 switches.

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