SUMMARY:

• Over 20 year’s experience as an IT Leader with experience in functional and technical aspects of system analysis, design, installation, implementation, testing, documentation and configuration of packaged and custom software solutions to solve a variety of business needs.
• Identifying and delivering on Key Performance Indicators.
• Excellent communications and interpersonal skills.
• Specific areas of expertise include out sourcing, business process re - engineering, customization of packages and customized Applications for large corporations, legacy technology transformation, architecture design and implementation.
• Five years mainframe experience (analysis, design, testing, coding and implementation), large IT project experience.
• Managing entire IT project lifecycles to effectively align technical resources with corporate goals and financial objectives.
• Managed top-performing, global teams consisting of in-house and partner resources.
• Experience in providing 24x7 Siebel infrastructure on-call support to various different productions application.
• Have hands on experience with CRM-Siebel e-Business Solutions development such as Sales, Call Center and marketing, defect tracking, echannel, Analytics and Financials.
• Expert in leading the system implementer’s team on the Siebel, OBIEE installations, resolving infrastructure issues, working closely with hardware, Unix/Network Admins, and Oracle Administrators.
• Extensive experience in NT Server Security & maintenance, Database Administration, EIM Integration, Workflow Administration, Assignment Management, Remote Users Management, eService Web Servers, User Management and Administration in Citrix and windows environment.
• Solid experience in Installing Siebel Application server modules, and eService on windows UNIX, AIX, Linux servers.
• Siebel Certified Consultant
• Ten plus years of experience in Siebel. Worked on Siebel 98, 99,2000, 7.0, 7.5, 7.7, 7.8, 8.01, OBIEE 10g, 11.1.1.7

TECHNICAL SKILLS:

Environment: Windows 2000(Servers), Windows 2003(Servers), UNIX, Citrix, Solaris, Linux, VM Ware, AIX

Databases: Oracle, SQL Server

Software: OBIEE 11g, Informatica, Essbase 11.1.2, Weblogic, Siebel 8.0, 7.8, 7.5 - Sales, Call Center and Marketing, eService, Loyalty, Chart Server, Report Server, Resonate, Oracle CRM OnDemand, CyberSource, FirstLogic, PGP(Encryption Software), Business Objects, Forte, Oracle Forms, SQL*PLUS, PL/SQL, Oracle Financials (Rel 10SC), Perl, Python scripting.

PROFESSIONAL EXPERIENCE:

Confidential

Siebel Infrastructure Consultant

Responsibilities:

• Was tasked to help improve performance of the application by implementing hardware changes, tuning the database and help in collecting stats on the database, due to critically of the application.
• Managed the replacement (swapping) of the production gateway cluster, adding new memory on the Unix servers (by failing over to backup - never tested by Confidential ), replaced existing production servers with new servers.
• Also help in upgrading the Siebel application from 7.7.2.7 to 7.7.2.11

Confidential

Lead Siebel Administrator

Responsibilities:

• Help in rollouts, involved in upgrading Siebel 6.3 to 7.8
• Managed the daily Siebel Administration and production support activities for Siebel 6.3, besides working on Upgrade.
• Implemented and administered Java CAP for release management using command line.
• For PCI (Payment Card Industry) compliance, I worked with Cybersource to implement their HOP (Hosted Order Page) within Siebel. To meet the compliance requirements, Confidential did not store the customer’s credit card information on its internal servers. Cybersource provided the hosted page which was embedded into Siebel GUI.
• Tools used for data conversion were Informatica, PL/SQL packages, Oracle SQL scripts and EIM.
• Upgraded/new installation for Siebel 7.8 on Sun Solaris 9.5. Leading and guiding the system implementers’ team on the Siebel Installations, resolving infrastructure issues, working closely with hardware, Unix/Network Admins, and Oracle Administrators.
• Helping in developing new solutions using cybersource to make the Siebel environment PCI compliant for credit card information.
• Installation of (Firstlogic) Business Objects DQXI, PGP software.
• Installed dashboards in Siebel Analytics for Customer Service Manager.

Confidential, CA

Lead Siebel Administrator

Responsibilities:

• Lead a team of 3 other Siebel Administrator in US and 2 in India.
• Installation and setup of development, test and production servers.
• Installation of 9 language packs
• Created automated scripts for migration, compilation, moving SRF to the servers
• Creating new Siebel environments by copying the VM Ware
• Assisted in designing the layout of the servers, sizing, putting together the different components that should be on a server.
• Repository migrations from Development to Test to Production.
• Worked with the development team, DBA on various issues.
• Trained others in Siebel Administration.
• Upgraded Siebel 7.5 to 7.7
• Application support 24 by 7
• Advance Search, Communication Manager, EAI, Workflow administrations.
• Setting up the Groups for Cluster Administration and Siebel.
• Installing the Siebel Gateway on the NT cluster.
• Siebel Security using ADSI.
• Implementation of Advance Search, Communication Manager.
• Installation of IIS for eService Web Servers.

Confidential, CA

Lead Siebel Architect /System Administrator

Responsibilities:

• Lead in the architecture by designing the layout of the servers, sizing, putting together the different components that should be on a server.
• Project management, daily tracking of the project, preparing project status reports for the management.
• Server readiness for Production by verifying Network card settings, improving performance, setting connectivity between all the servers and the database.
• Setting up the Groups for Cluster Administration and Siebel.
• Installing the Siebel Gateway on the NT cluster.
• Installed Siebel Application server modules, and eService on windows 2000 advance servers.
• Installation of IIS for eService Web Servers.
• Siebel Security using ADSI and Get Access for Single Sign on (SSO).
• Repository migrations from Development to Test to Production.
• Expert on Oracle related issues, working closing with DBA on performance issues.
• Created interface to extract data from Siebel using EAI.
• Implementing workflow process and policies and administration.

Confidential, CA

Senior Siebel Administrator

Responsibilities:

• Worked on the Upgrade of Siebel 7.0 to Siebel 7.5.
• Planned out the trial upgrade activities, executed the upgrade, and documented all the procedures involved.
• Helped in identifying the issues with the upgrades, which required Siebel patch.

Confidential, CA

Project Management/Lead Siebel Architect /System Administrator

Responsibilities:

• Responsibility involved assigning work, maintaining project schedules, Siebel Architecture, NT Server Security & maintenance, Database Administration, EIM Integration, Workflow Administration, Assignment Management, Remote Users Management, eService Web Servers, User Management and Administration in Citrix and windows environment:
• Lead in the architecture by designing the layout of the servers, sizing, putting together the different components that should be on a server.
• Project management, assigning works to others, daily tracking of the project, preparing project status reports for the management, scoping of statement of work.
• Server readiness for Production by verifying Network card settings, improving performance, setting connectivity between all the servers and the database.
• Identifying missing hardware parts in building the NT cluster environment.
• Setting up the Groups for Cluster Administration and Siebel.
• Installing the Siebel Gateway on the NT cluster.
• Installed Siebel Application server modules, and eService on an NT 4.0 machines.
• Installation of ISS for eService Web Servers.
• Set up separate Training, Development and Demo Severs
• Installation of Business Objects, First Logic, Cybersource, PGP, QAS applications.
• Siebel Security.
• Repository migrations from Development to Test to Production.
• Expert on Oracle related issues, working closing with DBA on performance issues.
• Upgrade from Siebel 6.3 to 7.5 environment.
• Integration of First Logic with Siebel for Data Cleansing of address.
• Systems Lead for the Siebel Marketing applications go live.
• In Siebel Analytics (previously NQuire) used power queries, created new queries, custom reports for marketing for different groups of users to view figures across regions, products with the facility to drill down to individual customer relationship manager or customer support agents.
• Implementation of Siebel Anywhere.
• Interfacing Cybersource credit card processing with Siebel.
• Created interface to extract data from Siebel using EAI.
• Implementing workflow process and policies and administration.
• Coordination and instructions for creating a desktop client image using Picture Taker.

Confidential, CA

Lead Siebel System Administrator

Responsibilities:

• Installation and Setup of NT servers and Siebel environments.
• Maintenance of servers geographically located in different parts of the Bay Area.
• Migration of repositories and maintaining repository backups.
• Definition of various workflows for Tickler message, displaying the customer wait time, service type etc.
• Setup and scheduling of Workflow batch jobs.
• Siebel Client Setup.
• Coordination with the Siebel Development team and systems integration teams.
• Troubleshooting different Siebel Server related issues.
• Distributing the Siebel repository and configuration files using Siebel Anywhere.
• Modified Actuate reports.
• Managed Siebel 2000 upgrade pilot project, identifying customization compatibility issues, and time line related issues.

Confidential, CA

Project Lead

Responsibilities:

• Development of ADL system for Confidential .
• Oracle Forms 5.0, PL/SQL