OBJECTIVE: To incorporate a full time permanent position as an IT management position within Information Systems in a network environment.

TECHNICAL SKILLS:

• Network: Cisco Switches/Routers/ Catalyst, Linksys firewalls and switches, Sonicwall firewalls, Fortigate firewalls, Checkpoint Firewall, Cisco Firewalls Systems: Active Directory, Exchange, SharePoint, File Servers, VMWare ESX 5.0, SAN
• Platforms: Basic knowledge of Linux, AS400, Novell Netware, Microsoft Windows Platforms, Macintosh, Cloud technology with remote hosting of email

WORK EXPERIENCE:

Confidential

Network Manager

• Manage the Network Services department of 10 in multiple locations, ranging from helpdesk support, desktop support, and database administrators and developers
• Responsible for the IT service delivery management of servers, networks, storage, e- mail, directory and other technology platforms shared across the enterprise, in both internal, hosted and cloud environments as appropriate
• Provide leadership and direction for staff, including assigning and monitoring work, hiring, training and evaluating, providing performance feedback, and motivating staff and supporting the committees in successfully achieving goals and objectives.
• Directs and coordinates assignments and special projects and programs to managers and cross functional, Development team leads of IT infrastructure
• Third level support when necessary, hands on server and network support, and project management
• Design a Disaster Recovery plan and testing phases for software and network high availability procedures and processes
• Manage working relationships with vendors when necessary for project related work, supporting the network and server infrastructure, and managing multiple contracts
• Establish metrics, key performance indicators and service level agreements that accurately instrument the performance of IT
• Develop departmental administrative budget, design and implement departmental policies and procedures, guidance and direction for the team, create goals and objectives that correlate with the business goals, for quarterly and annual reviews, make recommendations for promotions, staff increases, replacement and reductions when necessary
• Perform scheduled system maintenance, implement new technology, reduce system outages, create redundancy of systems and network parts to reduce downtime and ensure an optimal network and system infrastructure
• Maintenance and monitor security compliance in accordance with IT policies and procedures , IT documentation, IT Security polices, including employee self-help information, internal IT reference materials and best practices
• Proactively researches and recommends courses of action to prevent problems and to maintain high infrastructure service levels for all departments to ensure their technical needs are being met.
• Manage and hire personnel for project support for business initiatives
• Develop competitive bidding process and target negotiation for project related hardware, software, or vendor related support for business initiatives
• Define approach, determine roles and responsibilities, document objectives and strategy, analyze responses, guide discussions, and summarize findings making a recommendation to senior management on critical business decisions
• Transition IT outsourcing projects, including determining the transition plan, documenting acceptance criteria, and ensuring the provider is prepared to take over the outsourced functions
• Measure and report performance relating service level achievement, contract compliance, customer satisfaction, and escalations,
• Oversee the relationship with the our internal help desk and local IT vendors when necessary
• Maintain, install, configure, troubleshoot, build, and deploy all network devices consisting of routers, hubs, switches, routers, firewalls in order to maintaining network security, and servers across all 16 locations
• Administer and maintain information technology systems, Network, Server, SAN and VMWare related equipment
• Point of contact for new office setups, office expansions, including relocation and/or installation of voice/data communications solutions, Server, network other peripheral equipment
• Participates in IT Procurement of Enterprise Agreements and the development of published standards and guidelines
• Work with business unit executives and IT management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness

Confidential

Technology Operations Manager

• Supervise the IT Department of 10, consisting of Regional Support Specialists, Applications developers, helpdesk technicians, systems administrator and network analyst, consultants and vendor relations and support vendors to ensure maximum availability of systems.
• Responsible for the IT service delivery management of databases, servers, networks, storage, e- mail, directory and other technology platforms shared across the enterprise, in both internal, hosted and cloud environments as appropriate
• Ensuring the most cost-effective and efficient use of technology, suggesting and providing IT solutions to business and management problems, ensuring that all IT systems complies with regulatory requirements
• Responsible for creating budgets for the department, goals and achievements for the team that correlate with the business goals, holding vendor relationships and supervision when needed.
• Ensuring operational uptime of all technology services within the organization. This includes installing, supporting and maintaining new hardware and software such as PBX's, Servers, Networking equipment and related technology devices.
• Document new system design, creating topology charts and maintaining inventory, continuously identifying systems deficiencies while developing and implementing plans to correct risks.
• Provide leadership and direction for staff, including assigning and monitoring work, hiring, training and evaluating, providing performance feedback, and motivating staff and supporting the committees in successfully achieving goals and objectives.
• Architect a disaster recovery plan for data, VOIP, POTS lines, Internet and a complete backup solution
• Effectively develop, manage and maintain client, user and business department relationships to ensure their technical needs are being met.
• Develop, hire, and manage personnel for project support for business initiatives, competitive bidding process and target negotiation for project related hardware, software, or vendor related support for business initiatives
• Define approach, determine roles and responsibilities, document objectives and strategy, analyze responses, guide discussions, and summarize findings making a recommendation to senior management on critical business decisions
• Measure and report performance relating service level achievement, contract compliance, customer satisfaction, escalations, spend, and savings.
• Maintenance and monitor security compliance in accordance with IT policies and procedures , IT documentation, including employee self-help information, internal IT reference materials and best practices
• Work with business unit executives and IT management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness the infrastructure includes platform architecture, computer systems, network, telecommunication, storage, backup/recovery, disaster recovery, database administration, core utilities, data centers, and related functions, standards and surrounding procedures and processes
• Proactively researches and recommends courses of action to prevent problems and to maintain high infrastructure service levels for the user community
• Establish metrics, key performance indicators and service level agreements that accurately instrument the performance of IT
• Point of contact for new office setups, office expansions, including relocation and/or installation of voice/data communications solutions, Server, network other peripheral equipment

Confidential

IT Manager

• Manage the IT Department of 5, with numerous projects, daily activities and provide third level support for the team
• Create, design and develop IT Policy and Procedures as well as create Technical documentation for internal IT department.
• Develop project plans to ensure the help desk department accomplishes projects on schedule
• Liaison with senior management regarding business and system requirements.
• Create and maintain the budgetary information for the department use in regards to IT related uses throughout the organization
• Develop, hire, and manage personnel for project support for business initiatives
• Develop competitive bidding process and target negotiation for project related hardware, software, or vendor related support for business initiatives
• Works with business unit executives and IT management to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness the infrastructure includes platform architecture, computer systems, network, telecommunication, storage, backup/recovery, disaster recovery, database administration, core utilities, data centers, and related functions, standards and surrounding procedures and processes
• Define approach, determine roles and responsibilities, document objectives and strategy, analyze responses, guide discussions, and summarize findings making a recommendation to senior management on critical business decisions
• Transition IT outsourcing projects, including determining the transition plan, documenting acceptance criteria, and ensuring the provider is prepared to take over the outsourced functions
• Measure and report performance relating service level achievement, contract compliance, customer satisfaction, escalations, spend, and savings.
• Administer and maintain information technology systems, Network, Server, SAN and VMWare related equipment
• Responsible for inventory maintenance and software license management
• Maintenance and monitor security compliance in accordance with IT policies and procedures , IT documentation, including employee self-help information, internal IT reference materials and best practices
• Provide leadership and direction for staff, including assigning and monitoring work, hiring, training and evaluating, providing performance feedback, and motivating staff and supporting the committees in successfully achieving goals and objectives.
• Directs and coordinates assignments and special projects and programs to managers and cross functional, Development team leads of IT infrastructure
• Actively participates in IT strategy planning activities, bringing current knowledge and future vision of infrastructure technology, systems, both emergent and good practice as related to the needs of the business
• Proactively researches and recommends courses of action to prevent problems and to maintain high infrastructure service levels for the user community
• Establish metrics, key performance indicators and service level agreements that accurately instrument the performance of IT
• Provides IT operations functions to offices for the organization's standard hardware, software and voice/data network solutions
• Point of contact for new office setups, office expansions, including relocation and/or installation of voice/data communications solutions, Server, network other peripheral equipment

Confidential

Senior Network Administrator

• Re-design Active Directory to create a secure and stable environment by configuring the group policies, file structure, site structure, FSMO roles, and ensuring replication between the different sites
• Secure the network and system infrastructure by assessing the environment, redesigning, configuring and implementing new policies and procedures
• Configure and implemented WSUS for patch management of servers in the domain as well as in workgroups for the corporate and production environments, for the local and remote locations
• Configure and implemented HP Insight Manager and Cisco Works for management and monitoring of critical systems to ensure 24x7 uptime for all of our clients
• Upgrade Exchange 2000 to Exchange 2003, maintain and monitor the Exchange environment
• Monitor and maintain client's access to the production network, install and configure servers for clients and office environment.
• Configure maintain and migration from Pix 520 and 517 to ASA 5510, Cisco VPN concentrator, Cisco 2900 series switches, and 3700 routers
• Create, design, implement SAN and Disaster Recovery environment by designing, configuring and installing HP MSA 1500 SAN equipment and Servers for a 15 minute recovery response time
• Creating Policies, Standards, Guidelines and Procedures, Tightening Access Control on the Network and Systems, physical security, network security, remote access, create email encryption capability, create business continuity planning, application and system development security, create security awareness for employees
• Maintain ESX VMware environment, support multiple sessions with maintain the servers applications and file servers

Confidential

Senior Security Administrator

• Secure the IT network infrastructure by assessing the environment, designing, configuring and implementing new policies, procedures as well as bringing in new products to help maintain the security on Windows and UNIX platforms.
• Create policy and procedure for the Patch Management solution, as well as monitor, maintain and administer Shavlik HFNetCheck Pro on Windows and Unix platforms
• Monitor, maintain and administer to McAfee EPO Policy Orchestrator, which includes spyware, firewall, and an overall security solution.
• Evaluate, test, several vendors for a vulnerability assessment solution for Windows and Unix platforms
• Maintain, administer and support the ISS Proventia vulnerability assessment tool, as well as create policy and procedures for the new implementation into the environment on Windows and Unix Platforms.
• Address any security related issues that may occur which includes addressing auditor requirements, regulatory requirements , assessing system and network weakness and resolving them, creating controls and procedures to minimize the risk and bring the company up to compliance.
• Maintain ESX VMWare environment, support and maintain VMWare application/ file servers
• Support Active Directory with creating multiple logon scripts using VB Scripting, and batch files
• Confidential Secure the IT network infrastructure of a health care facility by first accessing the environment and then designing, configuring and implementing a security policy, creating an Infrastructure monitoring system, assess and fix vulnerabilities, and working on implementing an Intrusion Detection System within the network environment
• Implement IPSEC Policy on critical servers, specified VLAN that stored confidential information to ensure data encryption, authentication and confidentiality
• Support ESX and GS VMWare Server environment for 500 server environment
• Implement Certificate Authority to ensure email encryption, Outlook Web Access, file encryption and the security certificate for IPSec and other services for validity
• Design, monitor, and maintain the disaster recovery plan, and incident response management by documenting and supporting all of the services, shares, backups rotation, on all of the servers within the infrastructure environment
• Re-engineer, and redesign the Active Directory Structure with utilization of GPO's and security templates to adhere to the HIPAA and JHACO regulations.
• Maintain Citrix Server environment for hospital related applications, as well as Microsoft Office applications
• Configure, maintain, monitor SUS for the workstations and servers to ensure the latest service packs, hot fixes are updated as well as preventing vulnerabilities, also utilize the Microsoft Baseline Analyzer MBSA
• Monitor and maintain the Websense proxy server to restrict the users with specially configured policies when browsing the internet