SUMMARY:

• Senior Messaging Engineer with experience in Active Directory infrastructure, Microsoft server architecture, implementation and administration of Exchange, Office 365 and Lync collaboration systems.

PROFESSIONAL EXPERIENCE:

Messaging Engineer

Confidential - Birmingham, AL

Responsibilities:

• Administering, monitoring and configuring Exchange 2010, 2013
• Administering, monitoring and configuring Lync Server 2013
• Setting office 365 tenant, configuration, DNS and administration of 100 users pilot group
• Coexistence of Exchange 2010, CAS redirection, DNS, connector configuration and mail flow
• Administering and monitoring enterprise Faxcom servers
• MDM and MAM mobility management with Airwatch
• Administering and troubleshooting Blackberry Enterprise Server 5.0
• Ensured High Availability of CAS, Hub and DAG
• Ensured High Availability of Lync 2013 presence UM, enterprise voice and conferencing
• Built and configured new Ironmail 7.6x Anti-Spam and SMTP gateway appliances
• Configured PII, Anti-Spam rules and policies for organizations
• Used Quest Message stats for email trends and volume reporting
• Configured and enforced TLS for partner companies
• Troubleshooting of complex end to end mail flow issues
• Implemented SMTP protocol logging on Transport Servers
• Used ExMon, PerfMon, Queue viewer, Message Tracking and Proc Dump
• Created Email ActiveSync Policies, Retention Tags and Transport Rules
• Wrote various PowerShell scripts for administering and reporting
• Worked with E-Discovery, native Exchange Archiving and Compliance procedures
• Performed mailbox restores using Recovery Databases and ESEUTIL
• Used VMWARE 5.1 vsphere web client to manage exchange virtual machines
• ESXi Hypervisor VM processor and memory configurations, VMotion and Disk sizing
• Documented and upgraded CAS, Hub and Mailbox Exchange Servers to SP3 RU7
• Provided voice and conference, call/quality statistics and reports to management
• Worked on Service Now level 3 and 4 tickets related to Email, Fax and Voice
• Created Messaging documentation including Disaster Recover Procedures
• Monitored daily incremental backups and troubleshot issues, VSS writers, Data Protector
• Provided database growth reports to Storage Administration for LUN expansion
• Trained Technical Level 1 and 2 support staff

Independent Messaging Consultant

Confidential

Responsibilities:

• Coordinated remote hybrid migration of Exchange 2010 SP3 user and resource mailboxes to Office 365.
• Used ADFS 2.0 and DirSync for single sign on for AD object synchronization and authentication for onboarding to Office 365.
• Planned external DNS, firewall ports, namespace, autodiscover, unified GAL, free busy, availability and mail flow
• Used office 365 readiness tool, RCA and hybrid configuration wizard to establish federation
• Planning batch moves based on mailbox sizes, archives, retention, permissions and bandwidth throttling constraints.
• Administration and configuration of Exchange online policies, transport rules, activesync etc via the Exchange tenant admin portal
• Provided level 3-4 support to the messaging support teams when problems were escalated from lower levels.
• Administered blackberry users, and managed and monitored policies and alerts in Blackberry Enterprise Server 5.0 environment.
• Provided metrics and alerting with SCOM 2012
• Built Server 2008 R2 Standard and Enterprise templates for ESXi deployments.
• Deployed Database Availability Group across multiple sites to provide High Availability, and Siteresilience.
• Troubleshot existing 2010 Exchange DAG and CAS Array
• Worked with Lync 2010 deployment; installed and configured mediation, archiving and monitoring servers for QoS reports using wireshark, snooper, captures
• Deployed 4 Front End servers in an Enterprise Pool for High Availability of IM/Presence, Voice with 4,500 users per FE pool.
• Incorporated Enterprise Voice, SIP trunks and Unified Messaging servers
• Upgraded BES servers to version 5.1.
• Utilized Symantec End Point for Anti-Virus protection.

Confidential - Houston, Texas

Messaging Engineer

Responsibilities:

• Planned and implemented processes of migration from OCS 2007 R2 to Lync 2010.
• Patched servers in accordance with Microsoft Best Practices.
• Deployed virtual servers with VMware ESXi 5.0.
• Migration of mailboxes from exchange 2007 to exchange 2010 cross forest.
• Prepared Active Directory for the migration; extended schema; ran best practice analyzer.
• Integrated database backup using CommVault backup solution.
• Administered Exchange 2007 high availability by creating CCR, and SCR clusters
• Provided client access high availability by Big IP F5 load balancer.
• Administered Exchange 2010 archiving with Symantec Enterprise Vault.
• Implemented Lync 2010 Enterprise deployment with 3 front end servers.
• Closely worked with Microsoft tech support, and implemented suggested best practices through ExRap and ADRap reports.
• Provided PowerShell and VBS Scripts to run in co-existing pilot environment of exchange 2007 and 2010 to test system health and database metrics.
• Performed monitoring Exchange events utilizing Microsoft SCOM 2007 and migration related application and other issues.

Confidential - Houston, TX

Exchange Engineer

Responsibilities:

• Configured and deployed CCR and SCR high availability for Exchange 2007
• Configured distributed sites for the Messaging infrastructure.
• Configured ISA for reverse proxy to OWA services.
• Designed a custom mail routing scheme, OpenLDAP based address book support, anti-virus protection, backup policy and disaster recovery plans.
• Designed, built, and configured load balanced frontend Exchange servers
• Configured Outlook clients for MAPI, RPC over HTTPS, IMAP, and POP modes, OWA, Entourage (Mac Exchange client) and Blackberry handhelds.
• Supported messaging environment including high availability, disaster recovery planning and configurations.
• Implemented public folders replication, contacts, calendars, shared mailboxes and distribution lists
• Administered OCS 2007 R2 performing daily maintenance and patching.
• Configured OCS to include high availability, deploying to multiple data centers, geographically dispersed.
• Designed Blackberry Server upgrades and high availability.
• Provided messaging hygiene and removed unknown virus attachments on the mail server.
• Optimized backup and restore procedures.
• Utilized SCOM 2007 R2 for alerting and monitors.

Systems Messaging Administrator/DBA

Confidential - Phoenix, AZ

Responsibilities:

• Monitored and Administered Exchange 2003, Windows 2003 Servers under Active Directory
• Ensured High Availability of Production Data by using Redundancy and Server Clusters
• Monitored and configured Exchange front, back end and bridgehead server
• Administered and monitored Ironmail Antispam appliances
• Installed Windows 2003 Web server Clusters with Network Load Balancing
• Created and Used Windows Batch Files, VB Script for daily Systems Administration tasks
• Implemented Group Policies, created AD and Exchange User Accounts, distribution groups, Organizational Units and monitored Permissions to shares based on different Security Groups
• Created Server Documentation and Disaster Recovery Plans on all Production Servers following HIPAA Guidelines and Requirements
• Used Dell Open Manage Server Assistant to effectively monitor and diagnose Hardware Status, RAID System and CPU performance and set up Alerts to notify in Emergency
• Created Logins for Users, Web Applications and set Permissions on SQL Servers
• Created Database Maintenance Plans and DTS Packages using SQL Jobs to ensure stability of Databases
• Performed Successful Migration of two Production SQL Servers to new Dell Servers
• Implemented a new Help Desk Support System and created Logins and Permissions using the Web Interface as a Front End and SQL Server 2005 as a Backend to enhance Support
• Used tools such as Ghost Multicast Server, Winternals and Acronis Server Image to ensure effective and quick deployment of new Desktop Systems with Minimal Configuration

Systems/Exchange Administrator

Confidential - Phoenix, AZ

Responsibilities:

• Installation and Configuration of Desktops, Laptops and Servers
• Administration and configuration of Exchange 2003 servers
• Troubleshooting end user Outlook, Exchange and workstation tickets
• Monitoring and Administration of Microsoft ISA Server 2004
• Configured MX records, SPF records, external DNS
• Administration of File Servers, Active Directory and Firewalls
• Configuration and installation of Sonicwall Site to Site VPN/Firewalls
• Veritas Backup Exec 10.0 and Adaptec Storage Manager
• Troubleshooting Mail flow, Network Connectivity with Network Monitoring Tools
• Security Auditing and Network Connectivity Testing using GFI LAN Guard, Ethereal
• Administration of Remote DSL and T1 Networks/VPN for Branch Offices
• Maintaining and Documenting Logs for Critical Servers and Firewalls under Sarbanes Oxley policies and procedure