Summary

• Senior Enterprise Infrastructure Professional with over 14 years experience in supporting large to mid - size Client Server / Desktop Administration, Data Center Operations, SAN/LAN/WAN, Virtualization, and Enterprise Integration.
• Quickly adaptable and able to multitask in a dynamic, fast paced environment.
• Strong technical background with a solid foundation supporting all aspects of data center operations and support.
• Extensive knowledge and experience proficiently handling complex mission critical projects under extreme time constraints
• Exceptional presentation and customer relationship skills including strong written and verbal communication skills. Able to effectively communicate and collaborate with senior management, third party vendors, technical staff, and end clients.
• Excellent leadership and troubleshooting skills recognized for resourceful problem resolution, organization, and innovation in driving IT initiatives.
• Microsoft Certified IT Professional MCITP 1765402
• VMware Certified Professional VCP 4.x VMW--

Technical Skills

• Operating Systems: Windows Servers Standard Enterprise 2008-2003, Exchange Server 2003, Terminal Server Enterprise, Windows Desktop, VMware, VSphere
• Network Applications: McAfee/Symantec/Micro Trends Anti-Virus, Citrix, Safe Guard Encryption, APC StructureWare Central, RackWise DCIM, RSA, Symantec Endpoint, Cisco/MS/ Nortel VPN
• Applications: MS Office Suite, Project, Visio, SharePoint, Adobe Acrobat
• Databases Storage MS Access, MS SQL 2000, NetBackup Backup Exec
• Hardware: Computer Systems, Peripherals, Hubs Switches, Printers, DVR Security, HID card systems, PBX/ECS/VOIP phones systems, APC, IBM, Dell, Eaton, HP Proliant, Lenovo, EMC, Cisco, Avaya, Iwatsu, Polycom, Steelcase
• Protocols Services: AD, DHCP, DNS, FTP, HTTP, IIS, IPX/SPX, LDAP, RDP, SFTP, SMTP, TCP/IP, Terminal Services, WINS

Professional Experience/Detail

Confidential

Present

• Provide logical and physical support to internal and remote associates on a range of desktop issues: OS, connectivity, virus detection, security and applications via a Help Desk ticketing system.
• Performed server installs and maintenance, along with storage snapshots daily on local and remote systems for corporate backup.
• Desktop/Laptop deployment via SCCM 2012, asset management inventory, and loan of equipment.
• Managed daily operations of server room, network closets and Avaya VOIP in corporate office.

Confidential

• Responsible for maintaining five Tier IV data centers, managed layout and utilization of space and systems, managed asset inventory, quarterly capacity review in regard to power, cooling, space and storage. Hands on with a team of engineers.
• Primary responsibilities include troubleshooting, point of contact with vendors for problem resolution, on call 24x7 in regard to all service and maintenance projects on managed and colocation data centers.
• Technologies servers, Windows 2008, Windows 2003, Active Directory, DNS, DHCP, VMware and Microsoft licensing, writing and documenting policy and procedures for support staff.
• Additional responsibilities included management and remodel of the corporate facility with new Data Center, NOC and generator.

ADP - System Administrator

Confidential

• Responsible for day to day technical support, virtualization, implementation, and troubleshooting for all ADP Corporate Development Labs, 6000 virtual systems for various professional and corporate clients.
• Primary responsibilities include supporting local data center for software development team, QA, and release engineers.
• Special IT projects included upgrade of CRAC, UPS, Core switch addition, and PBX to VOIP system.
• Primary responsibilities included but not limited to server administration, physical / virtual builds, decommission, helpdesk tickets and system, desktop/laptop deployment, A/V equipment, phones, logical/physical security, cellular, asset inventory.
• First year spent converting all systems, processes and procedures to new corporate guidelines, then change over to ADP.
• All new policies, procedures and guidelines for IT were formalized, written, or reviewed by myself and Director of IT before finalized with management and human resources.

Confidential

• Interim system administrator, I supported the associates at corporate and store level
• Managed and helped in coordinating the corporate office and data center move to a new facility with parent company RVI.
• Improved communications on network issues plaguing daily operations to improve network stability.

Confidential

• Provided service and support to new and existing clients on POS software and hardware.
• Trained management personnel on backend applications as well as field personnel with front-end applications.
• Installed/configured servers, workstations, wireless access points and handhelds, with state of the art Internet payment processing that integrates with the POS software.

Confidential

• Managed operations within the SMB in the capacity of a virtual network administrator on an as needed basis.
• Managed all voice/data infrastructure with additional responsibilities including business related software and website.

Confidential

• Defined service offerings, directed service delivery to clients and oversaw all facets of internal and client network operations.
• Recruited by founders to join this spin-off of MetroNexus chartered with establishment of network infrastructure and delivery of value added service offerings.